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Thank you for reaching out, sorry to hear that you have been stuck at this stage of the game. Can I just check if the kind advice withered has shared has helped?
Should you continue to have trouble after restarting the game, to rule out some common causes would it be possible to please try the following steps?
• Install Ubisoft Connect and the game on the same drive as your OS
• End unnecessary background processes via Task Manager
• All of the troubleshooting steps in this article: https://ubi.li/e4DRO
If this then persists, would it be possible to share with us a link to a video so we can see what you see?
Any trouble, just let us know.