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Thank you for your feedback.
The game team is already aware of this issue and are working on a fix.
Apologies for the inconvenience.
I'll update you as soon as we have news to share.
Ubisoft Support
Apologies, we still have no updates on this.
I can try and chase it up. If there is anything new, I will share it here.
I too am having this problem, I have spent over 3 hours trying to get the moss but almost all of them do not give you the ability to gather it.
Its January 2025 and this still is not fixed wtf.
I have merged a couple of other threads on the same topic.
As soon as we have new updates on this issue, I will update this thread.