Avatar: Frontiers of Pandora
Game is crashing so many times....
nearly 1 year on the market and still such problems...
Автор сообщения: Ubi-Vinci:
Hello everyone

Really sorry to hear it that Avatar: Frontiers of Pandora crashes on your PC with

If you are using the latest version of Windows 11 - 24H2 - then please know our teams are already aware of this issue resulting in more frequent crashes than the previous version - Windows 11 23H2 or Windows 10. They are working on finding the reason behind it and fixing it.

In the meantime, please feel free to generate diagnostic files on your PC and submit a support ticket with them attached.
Generating DxDiag and MsInfo system reports[www.ubisoft.com]

Also, please include the Ubisoft Connect logs that can be found in the Ubisoft Connect installation path, in the Logs folder - launcher_log, network_info and service_log.
The default path would be:
C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\Logs

Your support case will be escalated allowing the appropriate team to investigate your files.
Contact Us[www.ubisoft.com]
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Сообщения 151165 из 165
Egalement pour ma part....
Same here, windows 24H2. I get these error codes.

Faulting application name: afop.exe, version: 1.0.1.2, time stamp: 0x670e4455
Faulting module name: afop.exe, version: 1.0.1.2, time stamp: 0x670e4455
Exception code: 0xc0000005
Fault offset: 0x00000000014d3a00
Faulting process id: 0x2DA4
Faulting application start time: 0x1DB2F13C990E238
Faulting application path: D:\SteamLibrary\steamapps\common\AFOP\afop.exe
Faulting module path: D:\SteamLibrary\steamapps\common\AFOP\afop.exe
Report Id: 45f70dd0-bcf6-4e5e-93eb-3a33f9b378f0
.......

The description for Event ID 153 from source nvlddmkm cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

\Device\Video3
Error occurred on GPUID: 900

The message resource is present but the message was not found in the message table
Same here cant play at all now
crashes and takes me back to windows
I'm also in version 24h2
All my other games are working fine is only AFOP not working
Разработчик посчитал это сообщение ответом на тему обсуждения.
Ubi-Vinci  [Разработчик] 5 ноя. 2024 г. в 3:37 
Hello everyone

Really sorry to hear it that Avatar: Frontiers of Pandora crashes on your PC with

If you are using the latest version of Windows 11 - 24H2 - then please know our teams are already aware of this issue resulting in more frequent crashes than the previous version - Windows 11 23H2 or Windows 10. They are working on finding the reason behind it and fixing it.

In the meantime, please feel free to generate diagnostic files on your PC and submit a support ticket with them attached.
Generating DxDiag and MsInfo system reports[www.ubisoft.com]

Also, please include the Ubisoft Connect logs that can be found in the Ubisoft Connect installation path, in the Logs folder - launcher_log, network_info and service_log.
The default path would be:
C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\Logs

Your support case will be escalated allowing the appropriate team to investigate your files.
Contact Us[www.ubisoft.com]
same here along with Star wars outlaws , i believe there's a conflict between win11 update and snowdrop games ...
the problems are recurring dear UBISOFT, do I have to make a report for Avatar, assacin's creed valhalla; origin; odyssey, the crews 1 and 2, far cry 1 to 6, skull and bones, star wars, watch dogs 1 to 3, tom clancy's?
in short all of you have bugs or do you take us for fools?

Автор сообщения: Ubi-Vinci
Hello everyone

Really sorry to hear it that Avatar: Frontiers of Pandora crashes on your PC with

If you are using the latest version of Windows 11 - 24H2 - then please know our teams are already aware of this issue resulting in more frequent crashes than the previous version - Windows 11 23H2 or Windows 10. They are working on finding the reason behind it and fixing it.

In the meantime, please feel free to generate diagnostic files on your PC and submit a support ticket with them attached.
Generating DxDiag and MsInfo system reports[www.ubisoft.com]

Also, please include the Ubisoft Connect logs that can be found in the Ubisoft Connect installation path, in the Logs folder - launcher_log, network_info and service_log.
The default path would be:
C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\Logs

Your support case will be escalated allowing the appropriate team to investigate your files.
Contact Us[www.ubisoft.com]
Ubi-Vinci  [Разработчик] 11 ноя. 2024 г. в 2:42 
Hey tonio.breizh35,

Sorry to hear it all these games crash on your PC.
If you experience crashes after updating Windows 11 to the 24H2 version in any other titles, then please raise it in the correct forum, dedicated the affected game.

Include detailed specs of your PC, GPU drivers information, Ubisoft Connect and game installation path, please.

It will let us keep track of it and help you troubleshoot the issue, as some titles you mentioned are not affected by the 24H2 update and may be crashing for a different reason.

If so many games started crashing on your PC after the update, please consider rolling back to the previous version of Windows 11, the 23H2 and wait for rapports of these being fixed before updating again.
I've had this happen since short as well.
It used to work just fine for me but ever since the update it keeps crashing.
I'm now playing on the lowest settings but it still doesn't help.
I'm still using Windows 10 but other than that, I do meet the minimal recuirements.
i have a library of 1000 games on steam and avatar pandora + star wars outlaws are the only games that crashes to desktop without any errorr with official windows 11 24h2. and they have the same engine snowdrop the same drm denuvo + vmprotect + uplay and the same team : massive entertaitment
Отредактировано Zazzone; 9 дек. 2024 г. в 11:27
Ubi-Vinci  [Разработчик] 9 дек. 2024 г. в 8:28 
Sorry to hear it, Zazzone.
We are still working in the permanent solution to the Windows 11 24H2 issues with some of our games.
the Crash problem can only be solved by removing the custom denuvo drm or updating to the official version.
since Microsoft from the 24 H2 version has prevented the crowd strike crash at start-up problem from happening again for which it loaded a driver at kernel level. the new version of Windows 24h2 introduces limitations and your DRM is no longer compatible.
Отредактировано Zazzone; 17 дек. 2024 г. в 1:19
Ubi-Vinci  [Разработчик] 18 дек. 2024 г. в 3:42 
Thanks for the advise and suggestion, Zazzone.
I just opened a case with Ubisoft last week. Let's see what happens in the end. Although I personally don't believe in their support. Oh yeah, I already got a response from them after I sent the first batch of files, that my hardware is supposedly weak and doesn't meet the minimum requirements for this game.

My "weak" hardware:
Intel Core i5-11400F
RTX 3060 12GB (Samsung memory)
32 Gb Memory 3200 MHz Radeon R9
SSD 1Tb XPG GAMMIX S11 Pro
A response came from Ubisoft technical support. You don't have to send anything there. You can safely ignore Ubi-Vinci, since technical support doesn't provide any help in further study. They give two links and... ♥♥♥♥ you.
My hardware is still considered below the minimum requirement, which is described in their description. God. Robots with AI I think in the future will solve problems better than people. That's what I want. Glory to progress! I wish Ubisoft a speedy collapse.
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