FALLING THROUGH MAP AT START

[Demon8990]

i cant even play the game. At the start when im running i keep falling through the map.
anybody else this happen to & what can i do about it?????

[Ubi-Vinci]

Hey Demon8990

Sorry to hear it.
Is your game fully updated?
Does your PC meet the minimum requirements? Can you share the specs, please?
Is the game installed on an SSD?

Ubisoft Support

[jamesdodds723]

So your game requires an ssd to run properly? That's crap

[withered]

How so? Hdds and ssds are on two different shelves, for example speed wise. Ssd today is a standard, was new way over 15 years ago - hardware keeps evolving dude. Although some people would still play through floppy discs, those big ones 😋

[Demon8990]

i can tell you its not my ssd it is the game

[withered]

Yeah well, its what you say - the difference is that the game is open about its needs - you can look that data up, while you havent shared anything other than the outcome of something. Might be missing files, might be slow storage, might be everything. To find the answer data and tampering are needed.

[Ubi-WheelyDuck]

Originally posted by Demon8990:

i can tell you its not my ssd it is the game

Hey Demon8990,

Thank you for kindly sharing this update.

To rule out some common causes I have some tips I would advise trying below:

- Ensure your PC meets all system requirements [www.ubisoft.com] for the game including being installed on an SSD.
- Try to have both the game and Ubisoft Connect and Steam on the same drive
- Add Ubisoft Connect and the game to your anti-virus/firewall whitelist
- Complete the steps in our dedicated troubleshooting guide [ubi.li]

Should this then persist, would it be possible to share with us your system specs?

Many thanks