Nvidia App doesn't detect Avatar FoP

[Mina ⟡]

I use Nvidia App to optimize graphic settings and, for some reason, it doesn't see Avatar installed.

Drivers are up to date, files integrity checked. Tried reinstalling, turning off antivirus and firewall, and also running with admin rights both Nvidia App and Avatar. Nothing helped.
Also tried manually adding the game, but it just gave me a "this app doesn't support optimizing".
They have Avatar in the suppoted games list, not sure what's the problem.

[Ubi-Vinci]

Hey mementos moria,

Thanks for letting us know.

Please raise this in a Nvidia forum as well.
We cannot assist you with the Nvidia app as it is not an application developed and supported by Ubisoft.

I'll move this thread to the General Discussion.

[Kozhevka]

+1

[Volf]

For what it's worth. I own this on Ubisoft store and Steam and it works on the Ubisoft store but not Steam. Not sure why it's doing this either but probably has more to do with Nvidia and how they're determining official profiles.

[Bobby]

I have it on the Nvidia app. It's a UBisoft game which runs on the UBi platform. Steam is just a link nothing more.
Launch it from UBI and it will work

[Mina ⟡]

Originally posted by Bobby:

I have it on the Nvidia app. It's a UBisoft game which runs on the UBi platform. Steam is just a link nothing more.
Launch it from UBI and it will work

Sadly, it didn't work. I tried many things (start from admin, reinstall, clear cache etc), including instructions from Nvidia Support. It's been almost a month since they "forwarded this ticket to a lvl 2 tech support", still waiting

[Bobby]

Originally posted by Mina:

Originally posted by Bobby:

I have it on the Nvidia app. It's a UBisoft game which runs on the UBi platform. Steam is just a link nothing more.
Launch it from UBI and it will work

Sadly, it didn't work. I tried many things (start from admin, reinstall, clear cache etc), including instructions from Nvidia Support. It's been almost a month since they "forwarded this ticket to a lvl 2 tech support", still waiting :theskull:

have you tried the basic from the Nvidia App and that is to go to settings>scan Now Games and Apps, Locations. Point it directly at the game(s) folder(s)?

[Mina ⟡]

Yessiiir, it was one of the first things nvidia support suggested, even tho i already tried beforehand
It simply detects it as a foreign app that's not supported

[Bobby]

Originally posted by Mina:

Yessiiir, it was one of the first things nvidia support suggested, even tho i already tried beforehand
It simply detects it as a foreign app that's not supported

Is it installed on your Ubi account? If so launch it from the Ubi account itself. I think because it's linked to steam it may be the issue??

From what i've read on the net, some people have had success with other games by uninstalling the Nvidia App and reinstalling.
Are you on the Beta app? I don't know if it's been updated from Beta but i installed it when it was released??

[Kozhevka]

I created a request to Nvidia support. They suggested a bunch of ways that didn't work. And finally they asked me to send a video with screen recording. Here is the answer a couple days later:


"Hello,

Thank you for your patience.

Your case is referred to me regarding unable to detect Avatar frontiers of pandora game.

I am sorry to inform you this is open issue. Unfortunately we do not have official estimated when the issue will be fixed.

Once we have an update we will notify you.

Best Regards
Zia
NVIDIA customer Care"

I guess it's just like hoping and pressing, there are no other options yet.

[Kozhevka]

The ways they suggested. Maybe it'll help someone:
my request:

Tried the following:
Add manually
Add the folder with the game in the search paths
Reinstall the game
Reinstall Nvidia app
Uninstall “...app” and install the “...Experience” version
Opening overlay while playing the game
Also tried giving administrator rights, and rights through windows firewall

Responce:

A:
To further isolate the issue, we need additional information. Please provide below details:
1. Have you verified that Avatar: Frontiers of Pandora appears in your library and is fully updated?
2. Do you encounter similar issues with other games, or is this problem isolated to Avatar: Frontiers of Pandora?
3. Have you tried clearing cef cache for the application?
4. Have you updated your graphic driver to the latest version?
5. Do you have any VPN enabled?

B:
1. >> Close the NVIDIA App if it's an active.
>> Open the Windows Run command by pressing Windows + R together.
>> Now copy and paste the following command within the bracket as is ( %LocalAppData%\NVIDIA Corporation\NVIDIA App )
>> Delete the entire "CefCache" folder. and Launch the application.
>> Remove NVIDIA app from Control panel > programs > uninstall a program > remove NVIDIA App
>> Restart the computer.
>> Reinstall NVIDIA App: https://www.nvidia.com/en-in/software/nvidia-app/

2. > Open the Windows Run command by pressing Windows + R together.
> Typing "services.msc" and clicking OK
> Scrolling down to NVIDIA and checking that the Startup type is set to Automatic and that Status is Running
> Right-clicking on NVIDIA and clicking Start if it's not

[Mina ⟡]

Originally posted by Bobby:

Originally posted by Mina:

Yessiiir, it was one of the first things nvidia support suggested, even tho i already tried beforehand
It simply detects it as a foreign app that's not supported

Is it installed on your Ubi account? If so launch it from the Ubi account itself. I think because it's linked to steam it may be the issue??

From what i've read on the net, some people have had success with other games by uninstalling the Nvidia App and reinstalling.
Are you on the Beta app? I don't know if it's been updated from Beta but i installed it when it was released??

Yes, I tried to launch straight from Ubi without steam, didn't help. Nvidia support also mentioned that it being on Steam should not be a problem(
Tried uninstalling Nvidia App too, no Betas

[Mina ⟡]

Originally posted by Kozhevka:

The ways they suggested. Maybe it'll help someone:
my request:

Tried the following:
Add manually
Add the folder with the game in the search paths
Reinstall the game
Reinstall Nvidia app
Uninstall “...app” and install the “...Experience” version
Opening overlay while playing the game
Also tried giving administrator rights, and rights through windows firewall

Responce:

A:
To further isolate the issue, we need additional information. Please provide below details:
1. Have you verified that Avatar: Frontiers of Pandora appears in your library and is fully updated?
2. Do you encounter similar issues with other games, or is this problem isolated to Avatar: Frontiers of Pandora?
3. Have you tried clearing cef cache for the application?
4. Have you updated your graphic driver to the latest version?
5. Do you have any VPN enabled?

B:
1. >> Close the NVIDIA App if it's an active.
>> Open the Windows Run command by pressing Windows + R together.
>> Now copy and paste the following command within the bracket as is ( %LocalAppData%\NVIDIA Corporation\NVIDIA App )
>> Delete the entire "CefCache" folder. and Launch the application.
>> Remove NVIDIA app from Control panel > programs > uninstall a program > remove NVIDIA App
>> Restart the computer.
>> Reinstall NVIDIA App: https://www.nvidia.com/en-in/software/nvidia-app/

2. > Open the Windows Run command by pressing Windows + R together.
> Typing "services.msc" and clicking OK
> Scrolling down to NVIDIA and checking that the Startup type is set to Automatic and that Status is Running
> Right-clicking on NVIDIA and clicking Start if it's not

Interesting, they never asked screen recording from me. Instead, they made me share my full system info and send log files after "reproducing the problem"

[Mina ⟡]

But, yeah, no response from them for a very long time. Since it's an open issue, all we can do is just wait

[=Palynzer=]

It's Nvidia's problem, not UBI's.
There are several games that the app promotes but doesn't recognize, another example is Final Fantasy XVI.

[Bobby]

Originally posted by =Palynzer=:

It's Nvidia's problem, not UBI's.
There are several games that the app promotes but doesn't recognize, another example is Final Fantasy XVI.

As I’ve said. Avatar is in my Nvidia App and I launch it. Also, I have it on the UBi platform and not on steam.

The only other thing I can suggest is make sure it’s the right .exe in the right folder? Some games have several .exe’s in them.
Do a manual ‘add game’ and see if it works rather than a scan check the .exe’s in case of subfolders