Can't launch game

[Monskii]

Does anyone have any advice or solutions for not being able to launch the game? I click the green play button, turns blue and looks like it is going to launch, but a few seconds later the button turns back to a green 'play' without having done anything. I've been searching the internet for solutions/fixes and have had no success. Has anyone else had this problem? Very frustrating

[kittywargirl1436]

is anyone having trouble opening the game?

im having trouble opening up the game as it refuses to open and let me play it. does anyone know how to fix this?

[Quartercaste]

Do you mean the ubisoft launcher keeps saying the game can't launch? If so yes, it usually takes 3 to 4 tries before it actually runs.

[MugHug]

Or the black screen with the small loading symbol at the bottom right side but nothing happens?

[Chrille 🎃]

Originally posted by Quartercaste:

Do you mean the ubisoft launcher keeps saying the game can't launch? If so yes, it usually takes 3 to 4 tries before it actually runs.

Lol, Ubi5hit keeps delivering quality Haha.

[MugHug]

Originally posted by Chrille:

Originally posted by Quartercaste:

Do you mean the ubisoft launcher keeps saying the game can't launch? If so yes, it usually takes 3 to 4 tries before it actually runs.

Lol, Ubi5hit keeps delivering quality Haha.

My Grand Dad use to say 'Bad workmen blame their tools'.

I think I see what he means now.

[danmak27]

Originally posted by MugHug:

Originally posted by Chrille:

Lol, Ubi5hit keeps delivering quality Haha.

My Grand Dad use to say 'Bad workmen blame their tools'.

I think I see what he means now.

As a craftsman myself, you do need good tools to produce, not only effectively, but also
a good product.

[Hampster-Style]

I would try this:
1. reboot machine after game installs (less potential for jank due to denuvo drm)
2. Log into ubisoft app first and then try to launch from steam
When a game has Denuvo DRM I always do a reboot after it installs before I run it the first time. I've found in the past when I didn't do this before running the game it could be prone to bugs and/or micro-stutters.

[MugHug]

Originally posted by danmak27:

Originally posted by MugHug:

My Grand Dad use to say 'Bad workmen blame their tools'.

I think I see what he means now.

As a craftsman myself, you do need good tools to produce, not only effectively, but also
a good product.

And a craftsman to know how to care for and get the best out of the tools. :)

[danmak27]

Originally posted by MugHug:

Originally posted by danmak27:

As a craftsman myself, you do need good tools to produce, not only effectively, but also
a good product.

And a craftsman to know how to care for and get the best out of the tools. :)

If you have a screwdriver that is too small or too big for the task at hand the effectivity
goes down. No matter how much care you take of a sledge hammer, it doesn't make it a better tool at fixing a motherboard. :)

Edit: But you're absolutely right in taking care of your tools is essential.

[Volrin]

Having the exact same issue here.

[Ubi-Vinci]

Hey everyone

Sorry to hear it.
Make sure your Steam account is linked to your Ubisoft account.
Did you launch any other Ubisoft game from your Steam account?

Do you have a new version of Ubisoft Connect installed on your drive?
If not, download the latest version from here: https://ubi.li/YVY0k

Launch UC as administrator. Try launching the game from the UC library.

Let us know if this helped.
Ubisoft Support

[kittywargirl1436]

Originally posted by Ubi-Vinci:

Hey everyone

Sorry to hear it.
Make sure your Steam account is linked to your Ubisoft account.
Did you launch any other Ubisoft game from your Steam account?

Do you have a new version of Ubisoft Connect installed on your drive?
If not, download the latest version from here: https://ubi.li/YVY0k

Launch UC as administrator. Try launching the game from the UC library.

Let us know if this helped.
Ubisoft Support

this didnt fix it ether, it just wont load up the game at all.

[Ubi-Vinci]

Sorry to hear it, kittywargirl1436

Check in the game exe file if fullscreen optimization is on. If yes, disable it.
You can do this by right-clicking on the game exe file, going to Preferences and compatibility tab.

Disable any overlays you use and 3rd party software you have installed and running in the background.

If that does not help, please share your PC spec:
CPU, GPU + drivers version, RAM, Windows version, game installation path (must be SSD as per minimum requirements).

Ubisoft Support

[GUIMAUVE BRULÉE]

where can i find the exe. file ??

Originally posted by Ubi-Vinci:

Sorry to hear it, kittywargirl1436

Check in the game exe file if fullscreen optimization is on. If yes, disable it.
You can do this by right-clicking on the game exe file, going to Preferences and compatibility tab.

Disable any overlays you use and 3rd party software you have installed and running in the background.

If that does not help, please share your PC spec:
CPU, GPU + drivers version, RAM, Windows version, game installation path (must be SSD as per minimum requirements).

Ubisoft Support

[Ubi-Vinci]

Apologies for not making it clear before.

It depends where your Steam is installed. The default C drive path is:
C:\Program Files (x86)\Steam\steamapps\common

All your Steam games are in the Common folder, and exe files in each game folder.

Ubisoft Support