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Bir çeviri sorunu bildirin
Another problem happened tonight, planting things, only to wait a short while... re-log to get the login chests that I'd forgotten... and then returned and the planting had all been undone. This time, however, I knew about the log file so I provided that.
So, I've given them everything I can... once more... and we'll see what the response is.
However, I think they've got a serious transaction/synchronisation problem between client and server, which does seriously impede the ability to enjoy the game. Not good.
It's been nearly a week, and no response from support... so I don't know what to think. I can only form a judgement about them, based on their response... and so far I've had 6 days and ask me for all the information again... and now another 6 days, and radio silence. I'll give it another week before I start to abandon the game all together. I'm hearing that average realistic support turn around for help is about 2 days, so I don't see myself as being unreasonable.
Your ticket is being looked at and I will hopefully get a response out soon. You have not been forgotten or ignored.
I would also like to chime in here ... something that has not been mentioned.
Adding posts to an unrelated thread is called hyjacking. The problem with doing this is that your post could get buried , especially if the thread is an Event with tons of posts.
It's always best to start a new post, in the appropriate subforum and in the case where an email to support is needed also, you then reference that thread in your email. That alone can save not only you frustration but the Help team time in locating all info about your issue/request/situation.
My deepest apologies if you did make a thread in Bugs and Issues, I searched your name and didn't see anything.
I might also note that Playful is not 'in the office' on weekends. That factors in as well for man hours.
Knowing I'm in the queue is superb. I'll just sit back and let you folks do your stuff, when it's my turn. Although I've changed my base, I've left the two trouble chests alone for your investigation. Hope it can turn up something worthwhile.
Thank you very much for your understanding.