No audio SteelSeries Arctis Nova pro wireless *Kinda FIX for me*

[brettapuss]

I see a lot of people talking about no audio and simply changing their audio to 48,000hz by mine literally doesnt have that as an option, just 96,000hz. i dont know what to do?

So i have done my own little work around for this using a combination of everyone's suggestions.

1). i screen shot my Sonar EQ settings then I disabled Sonar in steelseries GG app, then restarted so i could access the "Engine" part of the app. I replicated my EQ settings to be as close as they could be though it would never be perfect because the engine isnt as precise as sonars EQ customisation.

2). Enabled sonar again

3) used @DemonKez Ttv suggestion of going to Sound Mixer Option. Then with the game open you should see the application visible in there. Press the drop down arrow and then the drop down arrow for "Output Device" and select the actis Nova Pro Wireless Headset itself. NOT the virtual headset the sonar app creates. This will then use the raw headset audio and your new Engine EQ setting for just Brighter shores but everything else on your PC will still be using your sonar settings.

Now i think the reason this works is because the virual channels sonar creates run at a locked 96,000hz but the headset is infact 48,000hz so that why the audio works when close the GG app but then you lose your audio qualit/settings. I think for the time being this is a good work around and since i have no frame of reference having never played this game i cant really tell that im not using my Sonar settings. where as i could definitely tell when quit GG i had no settings at all everything was just flat.

[TOOJ]

Same here; same headphone no audio.

[Joe Mama]

Same here with the same headset. No audio.

[brettapuss]

Originally posted by TOOJ:

Same here; same headphone no audio.

so if you close down Steelseries GG you get sound but then you lose the ability have a usable microsphone because im sure you know the mic sucks on these headphones. So you lose the ability to have all your mics EQ settings. So your choice is play without sonar and have flat toneless audio and terrible mic settings or no audio at all. guess im waiting for a fix but when it come to these issues only affecting a small amount of people they never get fixed or they take forever.

[Vinter]

No audio here, steelseries headset as well

[brettapuss]

Originally posted by Vinter:

No audio here, steelseries headset as well

yeah it wont get fixed bud ive been with this garbage headset for about 2 years now and i had one issue regarding the sonar garbage and i would open ticket after ticket for about 14 months asking them to fix an issue it causes with sea of thieves and it took me forever of letting them know and finally they fixed it but im not going through all that again for another game. maybe if enough people keep on at them theyll fix it but im going to be 99.9% sure this isnt a brighter shores problem this is a sonar/Steel Series gg problem not liking brighter shores.

[Uncy]

Originally posted by brettapuss:

I see a lot of people talking about no audio and simply changing their audio to 48,000hz by mine literally doesnt have that as an option, just 96,000hz. i dont know what to do?

You need to open your game, go to windows sound settings and switch the audio source few times, fixed the problem for me on steelseries

[Maridar]

Here is how I solved the no sound issue:
1. search sound in windows
2. find sound mixer
3. change the default sound device there to not be steelseries, ie. windows direct sound.

[brettapuss]

Originally posted by Maridar:

Here is how I solved the no sound issue:
1. search sound in windows
2. find sound mixer
3. change the default sound device there to not be steelseries, ie. windows direct sound.

not sure where you're finding this could you be a little more clear?

[DemonKez Ttv]

Originally posted by brettapuss:

Originally posted by Maridar:

Here is how I solved the no sound issue:
1. search sound in windows
2. find sound mixer
3. change the default sound device there to not be steelseries, ie. windows direct sound.

not sure where you're finding this could you be a little more clear?

in the windows search bar type sound mixer and then on brighter shores drop down menu for output then switch to the one you use for headset.

but for me this still has no sound.
Never it does work, it just doesn.t seem to work via the SONAR Gaming part if thats what your using. your have to use Headphones (Steelseries Arctis 9 Game) instead of Steelseries Sonar - Gaming (Steelseries Sonar Virtual Audio Device)

[PromiseImBad]

DO NOT USE SONAR OUTPUTS. Changing it to "Arctis Nova Pro Wireless" gave me audio immediately. Changing it back to anything Sonar cuts the audio again.

[Delta 516]

I do not have the wireless Nova but wired with the game-dac.
Have the exact same issue.

Option 3 worked for me right away. Just change audio output to the headset itself rather than SONAR's options.

[eghost355]

Originally posted by Delta 516:

I do not have the wireless Nova but wired with the game-dac.
Have the exact same issue.

Option 3 worked for me right away. Just change audio output to the headset itself rather than SONAR's options.

But by doing so (using "Arctis Nova Pro Wireless" instead of Sonar output device), then are we losing the powerful custom EQ capability that we paid for?

I owned a wired version year ago and those Sonar output device works. Just got back a wireless one yesterday then hit this issue. All Sonar output devices has no sound at all. Currently I can only choose "Arctis Nova Pro Wireless", but the bass is so weak....

[brettapuss]

Originally posted by eghost355:

Originally posted by Delta 516:

I do not have the wireless Nova but wired with the game-dac.
Have the exact same issue.

Option 3 worked for me right away. Just change audio output to the headset itself rather than SONAR's options.

But by doing so (using "Arctis Nova Pro Wireless" instead of Sonar output device), then are we losing the powerful custom EQ capability that we paid for?

I owned a wired version year ago and those Sonar output device works. Just got back a wireless one yesterday then hit this issue. All Sonar output devices has no sound at all. Currently I can only choose "Arctis Nova Pro Wireless", but the bass is so weak....

they updated and fixed it literally day 1. Incredible team

[jman31139]

I just got this headset. I've tried literally everything on this thread among other things, and I still have no audio. It works with my Xbox, but not my PC. I have a ticket in with Steel Series. I really hope they can help.

[Bundle-O-Beans]

So I ran into this weird issue where my headset just stopped playing audio through Sonar (Gaming) output. No matter what I picked, the sound was only coming from my speakers. But if I manually switched to Headphones (Nova 7), it worked fine.

After some digging, I found four possible fixes:

1. Check GG’s "Backup Device Switch" Settings

In GG settings, there’s an option called "Backup Device Switch."
This automatically picks a default audio device when things turn on/off.
There’s a priority list you can tweak to decide which device gets picked first.
Another setting switches audio if your receiver is detected but your headset is off.
Fix: Make sure this is set up the way you want, or just turn it off and switch audio manually using Windows. (Win+Ctrl+V)

2. Make Sure Sonar Is Using the Right Output

In the GG app, go to the "Sonar" tab.
This is where you control volume limits, EQ, CHATMIX, and most importantly, output devices for each Sonar channel (Game, Chat, etc.).
Look just below the preset name for each channel. That’s where the output is set.
My issue? All my Sonar outputs were switched to my speakers or my ASUS monitor which doesn't have speakers, basically duplicating my speakers across multiple channels and outputting no audio for some.
Fix: Change them back to your headphones.
Bonus Tip: You can turn off unused channels by clicking the gear icon next to the channel name. This will remove them from your output select so it's not so cluttered.

3. Reinstall GG App

If nothing’s working, try uninstalling and reinstalling GG.
Use Revo Uninstaller (from Ninite) to fully remove it.
Then grab the latest version from the SteelSeries website and reinstall.

4. Check Windows Audio Settings

If you’re still stuck, Windows might be the culprit:

Make sure the audio format is set correctly in Windows Sound Settings.
If needed, reinstall your headset drivers:
Open Device Manager
Find your headset, right-click, and Uninstall device
Disconnect the headset/receiver
Restart your PC
Plug the headset back in, go to Device Manager, and hit Scan for hardware changes

Why Use Sonar Outputs?

The main benefit of using the Sonar outputs is that you get the full 8 Channel 96kHz range in settings for spatial audio, and ChatMix works properly. Plus, you can set up EQs and other settings for each output and assign them to specific apps. (e.g set Discord to output to your Sonar Chat Output with a custom EQ so your friends can no longer blowout your eardrums with the soundboard.)

That said, this can get super confusing, so I only use Game, Chat, and Media, with Spatial Audio turned on for just the Game channel.

I am sure this won't solve everyone's issue, but hopefully this helps someone!

*Edit - I would really love to know if this helped or if you have any other fixes you found that I didn't mention!