Crashing immediately on start

[TheLightLOD]

Wanted to play today, but got an update pushed through litteral minutes before. When I now start the game the screen goes and stays black. Waiting for a minute has no impact, game is on an SSD so loading should not take that long.

Checking task manager shows Monster Train 2 is stuck and has spawned an invisible Unity crash handler. And yes I have since killed the process.

Doing a steam verify integrity of game cache doesn't have any effect either, still black screen.

I don't where to any logs, and can't get into the game for the F8 reporting of bugs.... So let me know where to grab the logs and where to upload them.

P.s. Relevant system driver info:
- Windows 10 (up to date according to microsoft)
- Nvidia video driver from december 2024 (the last not buggy nvidia driver)

[TheLightLOD]

Reboot also has no effect, even leaving the black screen for 2 minutes still changes nothing.

Tried it again today, still stuck on a black screen.

When I uninstall the game, then reinstall it shows the black screen for a bit before showing the desktop whilst it still claims control of the mouse. Looking through the task manager we again have the unity crash handler.

My guess is that there's a setting broken that forces an impossible resolution or something on startup. But as said I have no clue where any logs or settings are stored, so unable to change do anything else.

If the devs do read these posts let me know, because right now having a patch make it impossible to continue with the game is not what I'd call enjoyable. I didn't buy the game to be locked out of playing after my first run when a patch hits....

[shinycami]

Hello!

I am the Community Manager for Shiny Shoe. I am sorry to hear that you are experiencing this issue. If you are still experiencing this, could you please try the following steps?

1. Shut down the game.
2. Copy the files from this location to a new file elsewhere as backup:

%USERPROFILE%\AppData\LocalLow\Shiny Shoe\MonsterTrain2

3. Delete the files in

%USERPROFILE%\AppData\LocalLow\Shiny Shoe\MonsterTrain2

3B. (Optional) If you really want to start fresh, remove the Windows registry entries in

Computer\HKEY_CURRENT_USER\Software\Shiny Shoe\MonsterTrain2

4. Start the game back up and confirm whether or not it runs properly.
5. To restore your game progress, please shut down the game and copy back the files from your backup.
Please note that the important files are:
Your progress:

metagameSave.json

Your settings:

preferences.json

and

preferences-local.json

Your run history:

run-history/RunHistory.json

If you are still experiencing issues, could you please zip this file and send it to '[e-mail]'?

%appdata%\..\LocalLow\Shiny Shoe\MonsterTrain2

Thank you so much for playing Monster Train 2! Please let me know if it works or if you have any further questions!

[TheLightLOD]

Originally posted by shinycami:

Hello!
Thank you so much for playing Monster Train 2! Please let me know if it works or if you have any further questions!

Doing steps 1,2 and 3 was enough to fix it, steam just redownloaded the save file. Thank you :)

I've also done a git diff on the old content of the folder and the new one, which appears to have only 1 relevant change:
- preferences-local.json has had the "exclusiveWhenInFullScreen" changed from true (hanging on start) to false (loading to main menu in seconds).

old:
{"version":1,"screenSettings":{"version":1,"display":0,"resolution":{"width":3440,"height":1440,"fullScreen":true},"exclusiveWhenInFullScreen":true,"vSyncCount":1,"framerateForVsyncCount0":144},"graphicsQuality":{"msaa":true,"ambientOcclusion":true,"motionBlur":true,"bloom":true,"fastBloom":false,"lightsCastShadowsOff":false,"iceRefractionOff":false},"safeZoneAdjustPct":0.0,"hasSafeZoneBeenSet":false,"uiScaleMode":0}

new:
{"version":1,"screenSettings":{"version":1,"display":0,"resolution":{"width":3440,"height":1440,"fullScreen":true},"exclusiveWhenInFullScreen":false,"vSyncCount":1,"framerateForVsyncCount0":144},"graphicsQuality":{"msaa":true,"ambientOcclusion":true,"motionBlur":true,"bloom":true,"fastBloom":false,"lightsCastShadowsOff":false,"iceRefractionOff":false},"safeZoneAdjustPct":0.0,"hasSafeZoneBeenSet":false,"uiScaleMode":0}

The remaining changes in the diff were in 3 log files, 2 backup files and the metagameSave.json.1 that wasn't there before.

[Muddy]

To piggy back and add a bit, I have been also having the same issue. I have to verify integrity of the game each and every time I launch MT2 or it will get stuck on a black screen loading infinitely. I have to power off my PC and reboot because my mouse is just stuck in loading. Verifying the files doesn't find any missing or corrupted files but works for some reason.

[shinycami]

Hi, TheLighOD,

I am so glad to hear that! Thank you for sending me an update and I hope you have fun playing Monster Train 2.