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i was searching somthing and i saw all my games purchased on steam and saw REQUEST A REFUND besides GTA 5 and no other game i wana know how it works!!!
If you want a refund for a game that is already released then you should contact the steam support.
They give you one refund at their discretion.
I guess they would take GTA:SA away from him because it was a pre order bonus for pre ordering GTA V.
If SA was already gifted/traded then you won't be able to get a refund, otherwise people would abuse the system to get free SA copies.
This is only from other user's experience, for concrete answers you should contact support.
That is to say I haven't seen official word on the matter.
Once again, contacting support might offer official answers on the matter.