ONLINE CHAT LOG ABOUT KICKED OFF

[Kevin (Boricua_Kevin on gta 5 O]

Hi! Welcome to Microsoft Answer Desk. My name is Joseph. May I have your first name and either an email or a call back phone number for documentation purposes?

Joseph - 4:29 PM
You said: I am having a big issue with online games I AM NOT USING ANY TYPE OF SCREEN READER..OR SPECAIL PROGRAMS when i go to play grand theft auto online, i am KICKED OFF...all the time for no reason but if i do other things online, like watch youtube, or stream music or play other online games...i have no isssue with being kicked off
You said:
I am having a big issue with online games
I AM NOT USING ANY TYPE OF SCREEN READER..OR SPECAIL PROGRAMS

when i go to play grand theft auto online, i am KICKED OFF...all the time for no reason
but if i do other things online, like watch youtube, or stream music or play other
online games...i have no isssue with being kicked off

You said: MY name is kevin...and the email is ################# One or more links in the message.


4:29 PM - Sent
Bot WC said: Thank you for the information, Kevin.

Bot WC said:
Thank you for the information, Kevin.

Joseph - 4:30 PM
You said: when i took the computer to office max, the tech was a gamer them self...and they saw it too but when they play his game, no issues with being booted off ONLY ON GTA ONLINE---BOTH WIRED AND WI FI
You said:
when i took the computer to office max, the tech was a gamer them self...and they saw it too
but when they play his game, no issues with being booted off ONLY ON GTA ONLINE---BOTH WIRED
AND WI FI

You said: I can only use the internet b c of wi fi
You said:
I can only use the internet b c of wi fi

4:31 PM - Sent
Bot WC said: I understand that it is important for you to fix this issue with the online games GTA being kicked off. Let me see what I can do to help.

Bot WC said:
I understand that it is important for you to fix this issue with the online games GTA being kicked off. Let me see what I can do to help.

Bot WC said: By the way before we proceed this is the case number for this chat session ********************.

Bot WC said:
By the way before we proceed this is the case number for this chat session ********************.

Bot WC said: This GTA that you mentioned is it an Xbox game?

Bot WC said:
This GTA that you mentioned is it an Xbox game?

Joseph - 4:32 PM
You said: (send me an email transscript too)
You said:
(send me an email transscript too)

You said: i only play ON THE DESKTOP PC
You said:
i only play ON THE DESKTOP PC

4:32 PM - Sent
Bot WC said: Have you checked if the account was banned or suspended?

Bot WC said:
Have you checked if the account was banned or suspended?

Joseph - 4:32 PM
You said: no bann and no suspention
You said:
no bann and no suspention

4:33 PM - Sent
Bot WC said: Is this an Xbox GTA?

Bot WC said:
Is this an Xbox GTA?

Bot WC said: Just to set your expectation that you've reached the Microsoft Answer Desk team



Joseph - 4:33 PM
You said: gta is an xbox game...but i only play it on PC
You said:
gta is an xbox game...but i only play it on PC

4:34 PM - Sent
Bot WC said: I see, have you tried other account that you can log-in and if it work?

Bot WC said:
I see, have you tried other account that you can log-in and if it work?

Joseph - 4:34 PM
You said: I ONLY HAVE ONE GTA ACCOUNT...BUT I GOT GTA ON BOTH STEAM AND EPIC GAMES...I LOG ON WITH THE SAME 'EMAIL ADD TO BOTH" AND THE SAME ISSUE...on both accounts
You said:
I ONLY HAVE ONE GTA ACCOUNT...BUT I GOT GTA ON BOTH STEAM AND EPIC GAMES...I LOG ON WITH THE SAME 'EMAIL ADD TO BOTH" AND THE SAME ISSUE...on both accounts

4:35 PM - Sent
Bot WC said: Thank you for the information.

Bot WC said:
Thank you for the information.

Joseph - 4:36 PM
You said: ok
You said:
ok

4:36 PM - Sent
Bot WC said: How does it kick you? Did it play before it closes or not responding at all?

Bot WC said:
How does it kick you? Did it play before it closes or not responding at all?

Joseph - 4:36 PM
You said: the game either complete "shut' down by telling me there is an error..or some one use a mod to 'quit' my game____and other time 'no repsonce at all'...untill i restart the ocmputer maybe you can tell me what do mods do to a game
You said:
the game either complete "shut' down by telling me there is an error..or some one use a mod
to 'quit' my game____and other time 'no repsonce at all'...untill i restart the ocmputer

maybe you can tell me what do mods do to a game

You said: maybe you can tell me what do 'mods' do to a game
You said:
maybe you can tell me what do 'mods' do to a game

4:38 PM - Sent


Bot WC said:


'mods' are 3rd party software--and are illegal to use in ALL ONLINE GAMES





Bot WC said:
Have you tried to contact the manufacturer?

Bot WC said: Like the developer of the game?



Joseph - 4:39 PM
You said: i undersaNd...yes...and they are aware of the game having issues


You said: i hear peopple say they are using mods, when they play gta online...what do mods do to the game



Bot WC said:
Thank you for your understanding, it is good that they are aware of this issue. As much as I want to help you with this concern we are not the mods of this game that you mentioned.


Joseph - 4:41 PM
You said: other online games...and other things i do on line NO ISSUE...I PUT A COMPUTER TO A TEST AND LEFT IT ON A GAME FOR MORE THAN 3 DAYS--TURN ON SATUDAY ABOUT 3AM...AND TURN OFF THE FOLLWING WED ABOUT 1154PM
You said:
other online games...and other things i do on line NO ISSUE...I PUT A COMPUTER TO A TEST AND LEFT IT ON A GAME FOR MORE THAN 3 DAYS--TURN ON SATUDAY ABOUT 3AM...AND TURN OFF THE FOLLWING WED ABOUT 1154PM

You said: rs is not telling mwhat i want to know...so dont porint me to rs
You said:
rs is not telling mwhat i want to know...so dont porint me to rs

4:42 PM - Sent
Bot WC said: Have you tried to uninstall and reinstall the game?

Bot WC said:
Have you tried to uninstall and reinstall the game?

Joseph - 4:42 PM
You said: that too


You said: do mods TAMPER WITH THE GAME............in some type of way to put players at advantage and mess with other players


Bot WC said: YES TO BOTH