Rockstar support....

[Zombiescu]

Talk about the biggest load of bs hoops i've ever had to go through and still not solved. Basically don't delete any old emails I had my rockstar social linked to my steam and social club now trying to get it linked to my new email and I have provided screenshots of me logged in with my steam ID, my gta 5 cd key, the email of the date of purchase and amount, they can also clearly see I am logged into steam with the email I contacted them with. NOW they asked for an additional piece of information the date the rockstar account was first made which i don't have BECAUSE ITS ON THE OLD EMAIL I LOST THE WHOLE REASON I CONTACTED THEM It has been almost three days of this back and forth they only answer you every 8 hours and it's a different person Every time. I just want access to the game i paid for over a decade ago and the online account I have put money into, It should not be this much of a hassle when it is clearly my steam account. I can't even play single player I'm ready to just make a new steam and rockstar account on a different pc user I just want to play lspdfr offline. Get your support system together Rockstar.

[Jorda229]

the low level support people are very incompetent and unhelpful, in my experience you have to clearly communicate to them that they are incapable to solve your problem and then they will escalate your request to a higher level and connect you to a more competent person

[psykoteky]

Are they actually asking for creation date? I'd wager in those cases they are asking for something created initially for a console. Or.....is it the steam linked date..... as that one, is the more common request. You can also look at your R* games purchased on steam, compare that to the first/oldest achievements and hopefully the dates match, or there is a very small window of dates you can try.

Regardless, /goodluck. Many have recovered their accounts, had their emails changed, etc over the last couple years. Some get this done in hours, others.. days.. weeks... or don't.

One example - many same/similar info -
https://steamcommunity.com/app/271590/discussions/0/603017614592112124/#c603017614592114212

[stevenevers4]

im having the same thing happening to me

[BORG]

Rockstar support is abysmal. It's avoidance support just like a lot of other companies out there today. I'd say contact them by phone, but the toll free line is useless and tells people to go to the website for support. Everything is designed to make you run around in circles to chase your own tail.

Don't give in and buy another copy. Put on your Captain Jack Sparrow hat and sail the seas.

[Lefty[AGHL]]

For starters, very kindly explain how you have been treated thus far, and insist on TIER-3 SUPPORT for any further help. It should get you thru the process a little better and faster. You have to be very careful navigating the low level trolls they use for support over there...if you say or do the wrong thing yourself, they will make you regret it.

[BORG]

Originally posted by LeftyAGHL:

For starters, very kindly explain how you have been treated thus far, and insist on TIER-3 SUPPORT for any further help. It should get you thru the process a little better and faster. You have to be very careful navigating the low level trolls they use for support over there...if you say or do the wrong thing yourself, they will make you regret it.

They're trolls, but more so people following scripts and checklists they are told to adhere to strictly. Much of Rockstar's support is handled by external service providers rather than in-house staff. Many are foreigners from other countries where English isn't their native language. So with that in mind, that can create a lot of misunderstandings and barriers when it comes to receiving proper support. Rockstar knows this and simply doesn't care about the quality of support their customers receive. If it's cheaper to pay workers in another country, they're going to chose that option and that's exactly what they've done.

[SqueakyTweaky]

Just use live support will take probably 15 minutes max to sort the issue out.