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that is how it works in real life too, sometimes you get scammed and worked for free
because customer removed its order in last moment
https://www.youtube.com/watch?v=smdAyk1zyVA
https://www.rockstargames.com/gta-online/feedback
you can report it but R* works pretty slow when it comes to such issues vs fixing money glitches literally instantly
i would say it is some distorted communication issue where their server is temporarly not available and your data gets lost.
https://www.youtube.com/watch?v=lk4uHLCAapw
example from this year
the issue exists already as long as businesses
https://www.youtube.com/watch?v=vQEkNr2o5Nk
video from 6 years ago
https://www.youtube.com/watch?v=8-CTsL7pKkg
there was one bug where you could not deliver vehicle, which also stand on the exotic car list, i don't know if this was already fixed
https://www.reddit.com/r/gtaonline/comments/oreohg/tuners_client_car_delivery_bug_possible_solution/
you can try to tell the staff to deliver the vehicle
good old ♥♥♥♥♥♥♥♥ like delivering multiple cars for import/export and only one of them counts, etc.