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Is it because they are afraid that Rockstar would ban their accounts if they told them the real reason why they got hijacked?
Lots of info in the link - click, read, attempt to recover via email or R*.
https://steamcommunity.com/app/271590/discussions/0/3940146862835031839/#c3940146862835094695
/goodluck
edit - 'unlinking' info just because -
https://steamcommunity.com/app/271590/discussions/0/3882725333019323936/#c3882725333020225959
tl;dr - key is single use, non-transferable, perma linked to first sc it is tied to. unlinking doesn't remove this - you need to rebuy the game and that has 'hoops' too since steam defaults to giving the same cd key on repurchase. you cannot make multiple social club accounts tied to the same steam gta cd key (or use the same email for multiple sc accs).
I don't believe you.
It works, people just don't know how to behave and explain themselves in support tickets. You can also recover it yourself if you find the email about the change in mandarin or other language, I had my second account taken and recovered it without contacting support.
I didn't have my account taken, I lost access to the email. Rockstar did not help me.