Rockstar's support is retarded...

[Pentagram]

Has anyone managed to get their account back thanks to Rockstar's pathetic support?

I have been waiting for 5 days to change my stupid email (the previous one was stolen) to the stupid Rockstar Launcher. I have received two messages in which they keep asking for the same thing I sent them and they trolling me.

Is there any other way to get my account back or complain to Rockstar support?

[psykoteky]

Hundreds, if not thousands (and thousands), that have successfully 'recovered' their accounts. Yep this includes R*/EGS users. (to be clear - not everyone has/had this issue.... only.. some)

Note:
"We are experiencing unusually high contact volume at this time and are working to respond to requests in the order they were received. Thank you for your patience."

And just because (for any stumbling here for actual help)-
Click and read - many infos related to lost/stolen/hacked/forgotten/wrong accounts -
https://steamcommunity.com/app/271590/discussions/0/3811787298086212982/#c3811787298086583512
/goodluck

edit - Because it needs to be restated. Yes, they are making people 're-log' in. This has the side effect of ------ people with lost, stolen, 'hacked' / compromised accounts - are now finding out in large quantities. Many of these accounts could have been stolen YEARS ago - and you wouldn't know because steam just logged in. Just like when they changed username logins to email only - and piles upon piles of people had compromised accounts and had to jump through hoops to recover their accounts. Same thing.

edit - I'm sorry they don't work on 'your' time frame. I say hundreds/thousands - but reality it could be 10's of thousands. Toss in a side rdr2 issues on top, multi platform if viable + all the other tech support reasons. A side of security to try to verify that each of these instances are correct and not more social engineering.. I am absolutely 100% positive that the person making minimum wage, having to follow protocols also, just can't wait to be berated/mistreated by those that can't play their game. /s

[[-iD-]]

yeah but its been taking weeks if not a month for it to get sorted.

[Pentagram]

Originally posted by psykoteky:

Hundreds, if not thousands (and thousands), that have successfully reclaimed their accounts.
Note:
"We are experiencing unusually high contact volume at this time and are working to respond to requests in the order they were received. Thank you for your patience."

It's their problem that they have a lot of requests, let them remove their defunct launcher from the Steam version of games and the problem is over.

Besides, the trouble is that they write back with meaningless messages, instead of getting to work and spending 1 minute to change the email.

They send dumb automatic messages instead of helping. They are Rockstar trolls, not Rockstar support.

[Pentagram]

Originally posted by -iD-:

yeah but its been taking weeks if not a month for it to get sorted.

I will never buy Rockstar Games games again. I have to hassle with support and launcher, while pirates play without any problem. Wtf?

[[-iD-]]

Originally posted by Pentagram:

Originally posted by psykoteky:

Hundreds, if not thousands (and thousands), that have successfully reclaimed their accounts.
Note:
"We are experiencing unusually high contact volume at this time and are working to respond to requests in the order they were received. Thank you for your patience."

It's their problem that they have a lot of requests, let them remove their defunct launcher from the Steam version of games and the problem is over.

Besides, the trouble is that they write back with meaningless messages, instead of getting to work and spending 1 minute to change the email.

They send dumb automatic messages instead of helping. They are Rockstar trolls, not Rockstar support.

they are overwhelmed not trolls. they are trying to mitigate a huge issue. making it automatic 5 days in isn't so bad when manually you'd be waiting 10 days or more. if the automatic don't work for you then you must wait anyway.

[cruste]

Originally posted by ✪ M0rpheus:

IT'S SAYS THAT EMAIL NOT FOUND ALSO, MY GTAV ACCOUNT IS LINKED TO OTHER ACCOUNT AND EMAIL IS DIFFERENT THAT I USED...

*NEW UPDATE

FIXED: AFTER 3 DAYS WAITING, ROCKSTAR SUPPORT RESTORED MY ACCOUNT. AND WHAT YOU WANT TO IS

(IF THEY DIDN'T ANSWER YOUR TICKET).

1, CHECK YOUR EMAIL - FIND CHINESE ROCKSTAR SUPPORT MESSAGE - (SCREENSHOT IT)
2. TRANSLATE CHINESE ROCKSTAR SUPPORT MESSAGE (GOOGLE TRANSLATE OR SOMETHING - COPY STRANGE MAIL AND SAVE.
3. OPEN ROCKSTAR SOCIAL CLUB WITH OTHER MAIL OR SAME MAIL YOU USED BEFORE.
4. GO TO ACCOUNT DELETION IN SOCIAL CLUB SUPPORT - SUBMIT IT.

5. REPLY WITH YOUR PROBLEMS EVERYTHING YOU GOT - YOUR TEXT - EVERY SCREENSHOT YOU GOT AND PASTE STRANGE MAIL. ALSO YOUR MAIL WHICH YOU USED IN SOCIAL CLUB. AND YOUR TRANSACTION IDS WHICH YOU FIND TO STEAM. -> CLICK GTA5 -> SUPPORT -> RECEIPT DETAILS.

6. WAIT FOR THEIR RESPONSE.
7. THEY WILL DEFINITELY RESTORE YOUR ACCOUNT.

just one example who fixed the issue

[Pentagram]

Originally posted by -iD-:

Originally posted by Pentagram:

It's their problem that they have a lot of requests, let them remove their defunct launcher from the Steam version of games and the problem is over.

Besides, the trouble is that they write back with meaningless messages, instead of getting to work and spending 1 minute to change the email.

They send dumb automatic messages instead of helping. They are Rockstar trolls, not Rockstar support.

they are overwhelmed not trolls. they are trying to mitigate a huge issue. making it automatic 5 days in isn't so bad when manually you'd be waiting 10 days or more. if the automatic don't work for you then you must wait anyway.

The solution to the problem takes 1 second - remove Rockstar Launcher or restore Steam login.

I have the impression that they purposely spoil the game for people from launcher Steam to encourage them to the their launcher and increase sales on their own. Looking at what Take-Two is doing (broken remasters, removing mods that people worked on for years) I am able to believe it. Even though it sounds absurd.

And bot responses like "Thank you for contacting us" for 5 days are not ok....

Once my Steam account was stolen, Valve restored my access in 3 hours.... And that was on a Sunday.

And Rockstar? In 5 days 0 specifics just writing without meaning.

[[-iD-]]

the entire backbone of social club online multiplayer goes through the social club so no thats not a solution.

and had you gotten the email or kept it, read it whatever instead of ignoring it when it was changed the chinese email they sent you would have restored your account in minutes.

[Pentagram]

Originally posted by -iD-:

the entire backbone of social club online multiplayer goes through the social club so no thats not a solution.

This is the solution. Logging in through Steam creates a Social Club account. They are connected and you enter the game. A similar solution is implemented in many MMORPGs (e.g. Metin2 on Steam), and even the Rockstar Launcher itself has this capability in the Playstation (PS3, PS4, PS5) and Xbox versions of the game.

[[-iD-]]

Originally posted by Pentagram:

Originally posted by -iD-:

the entire backbone of social club online multiplayer goes through the social club so no thats not a solution.

This is the solution. Logging in through Steam creates a Social Club account. They are connected and you enter the game. A similar solution is implemented in many MMORPGs (e.g. Metin2 on Steam), and even the Rockstar Launcher itself has this capability in the Playstation (PS3, PS4, PS5) and Xbox versions of the game.

no it doesn't since steam isn't' required for social club. social club exists because of multiple launchers / consoles and rockstar needing a backbone for their multiplayer.
metlin2 seems to be a server based game, where as social club is peer2peer.

[Pentagram]

Originally posted by -iD-:

Originally posted by Pentagram:

This is the solution. Logging in through Steam creates a Social Club account. They are connected and you enter the game. A similar solution is implemented in many MMORPGs (e.g. Metin2 on Steam), and even the Rockstar Launcher itself has this capability in the Playstation (PS3, PS4, PS5) and Xbox versions of the game.

no it doesn't since steam isn't' required for social club. social club exists because of multiple launchers / consoles and rockstar needing a backbone for their multiplayer.

Yes, that's why, like in the Metin 2 example sent, you can both provide your own login and password, but instead you can simply create an account through Steam. You have a choice. And not a broken login page.

Besides, they could have added a form with the data you need to provide is account recovery in the case of Steam, instead of asking over and over again for the same thing and not reading your previous messages, in which the informations they ask for are long since sent.

[[-iD-]]

Originally posted by Pentagram:

Originally posted by -iD-:

no it doesn't since steam isn't' required for social club. social club exists because of multiple launchers / consoles and rockstar needing a backbone for their multiplayer.

Yes, that's why, like in the Metin 2 example sent, you can both provide your own login and password, but instead you can simply create an account through Steam. You have a choice. And not a broken login page.

Besides, they could have added a form with the data you need to provide is account recovery in the case of Steam, instead of asking over and over again for the same thing and not reading your previous messages, in which the informations they ask for are long since sent.

metln 2 uses private servers to play, gtav is peer2peer.

[Pentagram]

Originally posted by -iD-:

Originally posted by Pentagram:

Yes, that's why, like in the Metin 2 example sent, you can both provide your own login and password, but instead you can simply create an account through Steam. You have a choice. And not a broken login page.

Besides, they could have added a form with the data you need to provide is account recovery in the case of Steam, instead of asking over and over again for the same thing and not reading your previous messages, in which the informations they ask for are long since sent.

metln 2 uses private servers to play, gtav is peer2peer.

If, on the basis of your Steam account (and the transferred data), Social Club automatically creates a Social Club account then you have a Social Club account(same as created by hand), only instead of providing a password you send identification data through Steam.

It just takes work. But greedy Take-Two and Rockstar (despite the fact that it earns billions a year from gullible people who buy shake card) don't care about gamers, only $, as they show with their tolerance for cheaters and trilogy remasters: broken and buggy.

[[-iD-]]

Originally posted by Pentagram:

Originally posted by -iD-:

metln 2 uses private servers to play, gtav is peer2peer.

If, on the basis of your Steam account (and the transferred data), Social Club automatically creates a Social Club account then you have a Social Club account(same as created by hand), only instead of providing a password you send identification data through Steam.

It just takes work. But greedy Take-Two and Rockstar (despite the fact that it earns billions a year from gullible people who buy shake card) don't care about gamers, only $, as they show with their tolerance for cheaters and trilogy remasters: broken and buggy.

steam and valve are not affiliated in any way tho and steam would want money for it. believe it or not rockstar competes with valve heavily because of their own store front. its not work that it takes. it takes justification over value.

[Pentagram]

Originally posted by -iD-:

Originally posted by Pentagram:

If, on the basis of your Steam account (and the transferred data), Social Club automatically creates a Social Club account then you have a Social Club account(same as created by hand), only instead of providing a password you send identification data through Steam.

It just takes work. But greedy Take-Two and Rockstar (despite the fact that it earns billions a year from gullible people who buy shake card) don't care about gamers, only $, as they show with their tolerance for cheaters and trilogy remasters: broken and buggy.

steam and valve are not affiliated in any way tho and steam would want money for it.

That is, what I wrote above. They are purposely making life difficult for players on Steam to entice them to their platform. It doesn't matter that the mass of players paid 60 euros and can't play. The important thing is the money.