Unable to connect to social club

[masugi]

Hello guys,
So I havent played gta v in maybe a year or so and I went and downloaded the game, launched it and couldnt connect to rockstar social club, it says it is linked to another account but I know the account I connected to is with the same email I always use.

I contacted their support and they responded with this: "If we were to unlink your Steam account from your Social Club account, you will not be able to play GTA Online as well as GTAV with your Social Club account, even if another Steam account is linked to it afterwards."

Does this mean no matter what I do, The only way I will ever be able to play any rockstar game is to buy a new copy of the game?

I have gta v, rdr2 and rdr2 online.

Thanks for your help,

[psykoteky]

tl;dr -
https://support.rockstargames.com/categories/200013106?step=9c11f443
https://support.rockstargames.com/categories/360002126893?step=29c52d9f
https://support.rockstargames.com/categories/200013306?step=c61ec1a8
(good god - use an email for this you have access to. preferably one that is NOT already attached to a social club account as to not further confuse the support person) At time of this post - you could use the 3 links above without signing in.

edit - for those that just 'forgot' which email they used -
Grats, now spam forgot email on the social club website and check all your emails.
(or see if a browser/other device saved login credentials you can use)
https://signin.rockstargames.com/forgotten-password?cid=socialclub
https://signin.rockstargames.com/forgotten-password?cid=rsg
Open your emails and check them for R* / social club emails.
Then, sign into them and check the linked account page.

Otherwise- 'you can't log in because another account is linked' etc -
You do not want to unlink (this includes 'trying' to make/link a new social club). You want to recover. There has been a large pile of people that have had their accounts lost, stolen, 'hacked', forgotten, or using wrong email(or even steam acc), etc. In many of those cases - whoever took it - created a 'new' social club account using your old email (or users did inadvertantly while trying to get into the account). The 'account' linked - never actually changed - only the email TO that account. Much of this is coming to light because steam no longer is automatically logging in to social club - requiring credentials (in the past, you could change email/pw - it didn't care - still worked). In some cases - these credentials were changed years ago.

Try to log in to social club using your old email - if you have to - forgot password, etc. Then, check and see if your games / characters / etc are on that account. You can even check if your steam account is the steam account linked to that social club account. If they are not - that is the problem and shows you logging into the 'wrong' account (but 'right' email).

Some users are lucky enough to see they got email notifications from R* stating the email on their account has been changed. Some of these are in chinese/etc - translate it. There should be a link to recover the account. Now, again in some of these cases - because the old email is already used in the 'new'/useless social club account - you can't use that recovery email before a step. That step is to go into the new/useless account - and change the email to something else - unlocking your old email. Then, try the recovery link again (and of course, 2FA/change password after for good measure -.-).

Also possible to have 'variations' of this error if you own multiple copies of gtav, on multiple 'launchers' ---- r*, steam, and egs. There can be some oddball issues logging into one, or the other and it gets stuck erroneously trying to log into the wrong account. I'd be looking at this IF you can properly log into the social club website on all your accounts, and correctly see the games/profiles/etc. Then, you can look into other steps to work through this - like renaming steam or egs to -old, renaming my docs / rockstar games to -old and loading the launcher up and relogging into the accounts etc. Again, this is only if you can verify NONE of your accounts have been 'taken/lost' etc.

IF your social club account is fine, properly shows games, and linked steam account - you can try powering modem/router off 5-30 minutes, uninstall/reinstall R* launcher/social club, renaming my docs / rockstar games to -old, verify date/time on pc is correct, no av/sec blocking r* launcher/social club, etc etc, etc.

They may also harp on steam purchase email receipt. You could always try to talk to a steam support again, and try to get them to resend the receipt, or at least 'confirm' the purchase/date/id and all that and try that as a source. Additionally, when they ask about accounts, linking, emails, etc - you confirm with them 'which' email/account they are talking about. They cuold be speaking about the 'current' social club account/email you are using to communicate with - and not your old/lost account/email, etc.

If none of that works - you can still/must contact R* and they can fix it (some say 2-3 days, others saying 10+ so who knows - YMMV)/they are hammered over this. There is plenty of info in the link if you want to see/read more + R* links/contacting, unlinking info, videos for those scared of reading, recovery email vids, livechat, phonecallback and more -
https://steamcommunity.com/app/271590/discussions/0/3811787298080357767/#c3811787298080363290

There is also an 'email not found or password is invalid' error that many confuse as problems with the account (and your credentials DO work on the social club website AND you see your character, game time, games owned, and the steam account is linked in linked accounts tab). 'Usually' has to deal with controlled folder access blocking r* launcher / socialclub / gta5 - or date/time isn't properly sync'd. Then you get old versions of those, other av/sec, permissions, admin/lack of, connection/dns/network configs, and on it goes.

Again, no 'unlink' - be specific - you want to recover.
You got the steamid, the cd key, the purchase should show on steam acc, etc.
Contact R*, they can help recover the account.


edit - unlinking 'info' for those that want to see it -
https://steamcommunity.com/app/271590/discussions/0/5911590511053860395/#c5911590511053863876

other account unlink, delete, repurchase info/etc -
https://steamcommunity.com/app/271590/discussions/0/3882725333019323936/#c3882725333020225959

edit - if storymode mods (any mods) are installed - disable/remove them to rule it out.

/goodluck


edit - bear in mind, some people may have linked ages ago - due to other games like la noire or maxpayne 3. if this was done - there will be no 'asking' - it is simply going to link your key to that linked social club account. You can also use this information to semi figure out the date your steam was linked to social club if they ask for it. Look at your R* games on steam, and look at the achievement days - the earliest one 'should' be close to the linked account date. This of course isn't foolproof if you simply linked, and didn't get an achievement for weeks but.. for most this isn't the case.

edit - below, great news ;)

[masugi]

Okay, thank you very much kind sir.
I will try to recover it and get back to you.

And what actually happened when I tried the "forgot password" I actually ended up making a new account with the same email I used before meaning my account got deleted/hacked or whatever.

Thanks for your tips again.

[masugi]

Hello psykoteky once again.
When I was scrolling through my email I found an email from 2016 in which Rockstar sent me a notification that a friend of mine sent me a friend request on rockstar from which I found out that when I created my Rockstar social club account in 2014 I made it as: something.something@mail but later on in life I always used it as somethingsomething@mail (without the dot) and it turns out while gmail looks at that as one email account rockstar sees it as two.

I hope you understand what I meant.
The best part is, me and the friend of mine that sent me the request stopped hanging out around 3 years ago and now I told him about this situation and how he actually helped me we talked again and agreed to hangout after 2-3 years of not seeing eachother.

If it wasn't for your kind reply on this topic I would have never go through my email.
Thank you for getting me my account and a friend back.
I send you much love.
English is not my first language so im sorry for grammar mistakes.
Once again, thanks

[shadeee]

well what really happened i forgot the password of the mail which is connected to my social club and am unable to recover with the mail and without the mail i can't login in to social club but i have my steam account and also i have the cd key what can i do in this situation ? how can i contact to rockstar

[psykoteky]

You click the link, and read.

edit - yes, I am all too familiar with 'doesn't read what you write'.

[Pentagram]

I've been waiting for 5 days but Rockstar support doesn't read what you write and send. Despite all the data sent they keep asking for the same thing. I'm considering a lawsuit, I paid 60 euros for the game, if they stole it from me and don't want to give it back that's probably what we should do.

[psykoteky]

^You were warned of this when you unlinked - since this isn't just something 'you can change'. If you spent more time researching your issue instead of complaining in various threads - you'd find that there are actual solutions/workarounds to your problem - where you can 'play gtav' off your current steam account 'on your new' social club account (yes, it still requires a repurchase).
https://steamcommunity.com/groups/psyshelp/discussions/3/3055112985302484177/

If this is a matter of you making a new account because you lack the email/login / password to access your old account - all the info above, with links to contact R* and talk to them - are the only way to fix -that- issue.

/goodluck regardless, whatever you try/do.
(which includes trying to simply recover/use the old social club account but I digress)

edit - see~

edit - rebuying is dumb and not a fix. recover the account.
why reward them for garbage customer support? /facepalm

[Eichhorst]

Its ok i solved buy buying it on another acount and then using the code on this one

[Phoenix]

you actually dumb what happens if we dont remember the email we used 🤣

[Torment]

Originally posted by Eichhorst:

Its ok i solved buy buying it on another acount and then using the code on this one

Its not ok to have to waste even more money because of their silly obsession with their players pirating everything. Speaking of which, GTA 2 physical copy also stopped working, so I guess it is what you get as little bonus mission for supporting those greedy popstars.

[ricmuzamil87]

0x00000b error

[TheDarkPrince6]

"Some users are lucky enough to see they got email notifications from R* stating the email on their account has been changed. Some of these are in chinese/etc - translate it. There should be a link to recover the account. Now, again in some of these cases - because the old email is already used in the 'new'/useless social club account - you can't use that recovery email before a step. That step is to go into the new/useless account - and change the email to something else - unlocking your old email. Then, try the recovery link again (and of course, 2FA/change password after for good measure -.-)." This worked for me, idk how to quote you so i gave you an award bro

[psykoteky]

^Glad to hear, have fun :)

[Skyler Lightning]

Well I lost My email account when my computer got hack so there no way I can log in to rockstar to change it does this mean I can no longer play GTA 5

[psykoteky]

It means you read the information, contact support, provide the info they ask -
and get your account back.

There are 3 links right there - wham bam - that do not require you to log in.