Can't Log in to RS Games Launcher after update in Steam and can't reset password!?

[NotRabbit]

Hi! I have a problem with my Social club account.

So, I bought GTA5 in Steam store maybe 3 or 4 months ago, I don’t remember, and 3 days ago update GTA5 in Steam. And then after start a game I need to Log in to Rockstar Games Launcher again because I don’t open the game for 2 months. And at this step I have a problem, because I can’t Log in. I am trying to reset password with my email, but I still don’t have any mails in my inbox.

Help me please, I just would like to play in my favourite game;)

Best regards, Max

[psykoteky]

You checked your email spam/filters? Sure you are using the correct email? Are you able to log into the R*/social club website? Yes, a recent change has required people to log/relog into the launcher when launching through steam. Many people haven't done that for years as it was not needed, forgot their emails, lost their info, were 'hacked' /sigh, and other things. There are also possible connectivity issues that can cause similar log in problems - usually powering modem/router off 5-30 mins, changing dns, cleaning out my docs / rockstar games (which again, will create the need to log in again).

Best bet is to contact R* (create a throwaway account if you can't log in), gtav, purchase/activation/productactivation/pc/contact us - and use the chat ticket/live chat. You have the steam account/id, the game cd key, etc - they can help sort out your email issues.

/goodluck

Would give links but steam seems to be broken atm regarding posting them. -.-
(or you can click the arrow by my name and look at my post history for 'contact R* / live chat - those may show correctly)

edit - More info in the link -
https://steamcommunity.com/app/271590/discussions/0/3282569322816201721/#c3282569322817162179

[NotRabbit]

Originally posted by psykoteky:

You checked your email spam/filters? Sure you are using the correct email? Are you able to log into the R*/social club website? Yes, a recent change has required people to log/relog into the launcher when launching through steam. Many people haven't done that for years as it was not needed, forgot their emails, lost their info, were 'hacked' /sigh, and other things. There are also possible connectivity issues that can cause similar log in problems - usually powering modem/router off 5-30 mins, changing dns, cleaning out my docs / rockstar games (which again, will create the need to log in again).

Best bet is to contact R* (create a throwaway account if you can't log in), gtav, purchase/activation/productactivation/pc/contact us - and use the chat ticket/live chat. You have the steam account/id, the game cd key, etc - they can help sort out your email issues.

/goodluck

Would give links but steam seems to be broken atm regarding posting them. -.-
(or you can click the arrow by my name and look at my post history - those may show)

It seems that my account may have been hacked, because when I start the game through Steam in the launcher window, I see an inscription that I should continue logging in with the following address: z***4@l***s.online. But this is not my address, and when I enter mine, I get a message that the account with such an address does not exist. That is, I understand that I was hacked, right?

[psykoteky]

Originally posted by 宝贝老板:

It seems that my account may have been hacked, because when I start the game through Steam in the launcher window, I see an inscription that I should continue logging in with the following address: z***4@l***s.online. But this is not my address, and when I enter mine, I get a message that the account with such an address does not exist. That is, I understand that I was hacked, right?

I would definitely contact R* for help sorting the email out in that case.

edit - No, in my experience with live chat(many times), once they begin chatting it behaves very much like chatting with someone on steam chat. why would they start live chat in 1-5 minutes and only respond once a day? Yes, webticket/emails can take much longer.

[NotRabbit]

Originally posted by psykoteky:

Originally posted by 宝贝老板:

It seems that my account may have been hacked, because when I start the game through Steam in the launcher window, I see an inscription that I should continue logging in with the following address: z***4@l***s.online. But this is not my address, and when I enter mine, I get a message that the account with such an address does not exist. That is, I understand that I was hacked, right?

I would definitely contact R* for help sorting the email out in that case.

I wrote and chose the chat option, but I see that even in the chat they will answer once a day;)