Can't Even Play Gtv 5 *Solved*

[HorribleAim]

I bought, gta 5 a couple days ago and decided I wanted to play. However, the e-email/rockstar account hooked up to my steam account I don't have access to or have never even seen. How come they don't even give an option to change rockstar accounts associated with your steam account. I messaged their support yesterday and still no reply. It's crazy you can buy a $50 game just to not be able to play it because your account was compromised or made years ago that you don't have access to.

[[-iD-]]

well you can, you just need to get them to delete the old account before you link the game to it.
it can take a few days for support to respond to you.

[psykoteky]

Contact R*, and they can help 'recover' your account/fix your email -
More info in the link - #2 is for livechat, and should be much faster than email/tickets -
https://steamcommunity.com/app/271590/discussions/0/3282569322816201721/#c3282569322817162179 *livechat/chat ticket response is usually under 1-5 minutes. You have the steam account, the steamid, the cd key - you should be able to 'prove' who are you with that info. They will likely ask for it, and should be able to help you - that includes changing the email to one you can access.

Maxpayne3 says hi.

If they 'gave' you the option to change your accounts - then you'd have people posting stuff like 'omg all my rdr2 stuff is here, and my gtav stuff is there, but i really wanted to play this or that. How come they let us mess up our accounts and info.' It is crazy to think it is their fault in regards to account security or email use/longevity. Imagine they didn't let you buy the game til you could verify your account actually worked - and then we'd just get spammed with other threads of 'oh noes i couldn't buy it on sale because i forgot my email'. Fun stuff.

Anyway - /goodluck

[HorribleAim]

Originally posted by psykoteky:

Contact R*, and they can help 'recover' your account/fix your email -
More info in the link - #2 is for livechat, and should be much faster than email/tickets -
https://steamcommunity.com/app/271590/discussions/0/3282569322816201721/#c3282569322817162179 *livechat/chat ticket response is usually under 1-5 minutes. You have the steam account, the steamid, the cd key - you should be able to 'prove' who are you with that info. They will likely ask for it, and should be able to help you - that includes changing the email to one you can access.

Maxpayne3 says hi.

If they 'gave' you the option to change your accounts - then you'd have people posting stuff like 'omg all my rdr2 stuff is here, and my gtav stuff is there, but i really wanted to play this or that. How come they let us mess up our accounts and info.' It is crazy to think it is their fault in regards to account security or email use/longevity. Imagine they didn't let you buy the game til you could verify your account actually worked - and then we'd just get spammed with other threads of 'oh noes i couldn't buy it on sale because i forgot my email'. Fun stuff.

Anyway - /goodluck

Thank you, for this reply. I didn't know they had a live chat.

[(ʻʻʻ)_(=^･ω･^=)_(ʻʻʻ)]

Originally posted by HorribleAim:

I bought, gta 5 a couple days ago and decided I wanted to play. However, the e-email/rockstar account hooked up to my steam account I don't have access to or have never even seen. How come they don't even give an option to change rockstar accounts associated with your steam account. I messaged their support yesterday and still no reply. It's crazy you can buy a $50 game just to not be able to play it because your account was compromised or made years ago that you don't have access to.

Rockstar tech support takes a long time to answer or they are silent at all

[HorribleAim]

They fixed the issue, I opened up a chat support as the guy above suggested. It did take about 30-45 minutes but they were helpful and its better then waiting days. I did have to provide a lot of PROOF which is not necessarily a bad thing because it means accounts are secure but it is a little tedious.

I would suggest going to this link, and putting in a support ticket with *chat if you ever run into this problem to get it done quickly.

https://support.rockstargames.com/categories/200013306?step=ec1acf27

[Soosmokie]

Originally posted by HorribleAim:

They fixed the issue, I opened up a chat support as the guy above suggested. It did take about 30-45 minutes but they were helpful and its better then waiting days. I did have to provide a lot of PROOF which is not necessarily a bad thing because it means accounts are secure but it is a little tedious.

I would suggest going to this link, and putting in a support ticket with *chat if you ever run into this problem to get it done quickly.

https://support.rockstargames.com/categories/200013306?step=ec1acf27

If you want to mark his post as the answer that would be helpful for others in the future. Glad you got it working.

[HorribleAim]

Originally posted by Soosmokie:

Originally posted by HorribleAim:

They fixed the issue, I opened up a chat support as the guy above suggested. It did take about 30-45 minutes but they were helpful and its better then waiting days. I did have to provide a lot of PROOF which is not necessarily a bad thing because it means accounts are secure but it is a little tedious.

I would suggest going to this link, and putting in a support ticket with *chat if you ever run into this problem to get it done quickly.

https://support.rockstargames.com/categories/200013306?step=ec1acf27

If you want to mark his post as the answer that would be helpful for others in the future. Glad you got it working.

Thank, you.