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https://support.rockstargames.com/articles/115015759007/Contents-of-the-Criminal-Enterprise-Starter-Pack-for-GTAV
Step 1, Install GTA V
Step 2, Start GTA Online
Step 3, Follow on screen instructions to claim items*
*Items must be "purchased" from in-game stores and websites, the cost of items included in the starter pack will be set to "FREE".
You're gonna have to talk to Rockstar Support.
Same issue three years later.... did they get you squared away? and yes i am sure i did not get any of the assets, and steam has confirmed the content has been added to my steam account but for some reason the game is not picking up that i got it.
Extra info in relation to both criminal enterprise items, and shark cards -
https://steamcommunity.com/app/271590/discussions/0/3202618375246467639/#c3202618375246477805 <--- click and read
/goodluck
thanks for your response, i got shark cards before, and they were added instantly(but this is my personal experience so far and mileage may vary). I'm currently waiting for rockstar to reply (im in a bit over 24hrs). In that time though steam has responded twice.... which i would like to give them a quick shoutout for awesome customer service in every matter i have had here real quick.... but yeah, thanks : )