Rockstar Games Social Club

[D4N1EL™]

I just bought the game yesterday and i can't play it at all. Every time i launch the game, this message shows up: Online sign in failed. We attempted to fallback to offline sign in but that also failed. The username or password may be wrong or the account may not exist on this machine. Offline play is only available for accounts that have previously signed in on this machine (with "Remember me" ticked) while connected to the internet and while Social Club Services are available.

So i tried to access the Rockstar Games Social Club website and it says,
" signin.rockstargames.com took too long to respond. "

[D4N1EL™]

Anybody knows whats going on and how can i fix this issue?

[I LOVE CP]

Originally posted by D4N1EL™:

I just bought the game yesterday and i can't play it at all. Every time i launch the game, this message shows up: Online sign in failed. We attempted to fallback to offline sign in but that also failed. The username or password may be wrong or the account may not exist on this machine. Offline play is only available for accounts that have previously signed in on this machine (with "Remember me" ticked) while connected to the internet and while Social Club Services are available.

So i tried to access the Rockstar Games Social Club website and it says,
" signin.rockstargames.com took too long to respond. "

rep: Go story mode

[D4N1EL™]

i cant even launch the game

[V λ L E N T I И]

Originally posted by D4N1EL™:

i cant even launch the game

i´m in the same situation, if you can fix it please tell me

[Krytor]

sounds like you didn't get your game linked from steam to the social club. first try to login from a web browser to social club and see if your account took, if not you might have to recreate your social club account.

[V λ L E N T I И]

Originally posted by Krytor:

sounds like you didn't get your game linked from steam to the social club. first try to login from a web browser to social club and see if your account took, if not you might have to recreate your social club account.

in my case, it is linked. I tried 3 ways:
starting the game from steam: it opens the launcher and it just closes and nothing happens.

from the launcher: i sign in, but only get a button that says "BUY NOW" and i cant even click it, there is a text below saying "this function is not available now, please try later"

another way: i tried starting the launcher, and then started the game from steam. The launcher signs in my account but shows up "Error 7002.1"

idk what to do

[Krytor]

The play button on steam dosen't work anymore because of the launcher. You have to shut steam down entirely, then open rockstar's launcher and use the [play on steam], then login to steam. This is the only way to get GTA 5 to load.

First try the "verify game files" in steam to make sure all your files are up to date

I did find this for you:

https://www.lcpdfr.com/forums/topic/97420-new-launcher-error-70021/

someone posted that they got it to work with a reinstall from the launcher, not sure if that will work with a steam account

[V λ L E N T I И]

Originally posted by Krytor:

The play button on steam dosen't work anymore because of the launcher. You have to shut steam down entirely, then open rockstar's launcher and use the [play on steam], then login to steam. This is the only way to get GTA 5 to load.

First try the "verify game files" in steam to make sure all your files are up to date

I did find this for you:

https://www.lcpdfr.com/forums/topic/97420-new-launcher-error-70021/

someone posted that they got it to work with a reinstall from the launcher, not sure if that will work with a steam account

i already verified game files, there is no problem there.
the problem is when i login, i don't get the "play on steam", instead i get "buy now" like if i didn't buy it or linked my Steam account to Social Club, but i did, i mean, if i go to social club web page, in "linked accounts" section, it shows my steam account.
(btw thanks for helping)

[Mo0rk]

Originally posted by Valentindlr1:

...i don't get the "play on steam", instead i get "buy now" like if i didn't buy it...

Hey Valentindlr1,

Did you try scanning in R* Launcher? In R* launcher go to settings (the gear icon) and there is a "scan for games" button. If the game is installed in steam, hitting that button should find it and your R* Launcher screen will then have a "play on steam" button on the GTA V screen.

Good luck getting it to work though, it seems to be crashing for at least some people, myself included. I cannot get it to launch regardless of whether I try it from Steam, from the R* Launcher or from the icon on my desktop :(

[V λ L E N T I И]

Originally posted by Mo0rk:

Originally posted by Valentindlr1:

...i don't get the "play on steam", instead i get "buy now" like if i didn't buy it...

Hey Valentindlr1,

Did you try scanning in R* Launcher? In R* launcher go to settings (the gear icon) and there is a "scan for games" button. If the game is installed in steam, hitting that button should find it and your R* Launcher screen will then have a "play" button.

Good luck getting it to work though, it seems to be crashing for at least some people, myself included. I cannot get it to launch regardless of whether I try it from Steam, from the R* Launcher or from the icon on my desktop :(

I tried but it was taking too long, so i closed it, because i had to go. But i'm trying again tomorrow and will let you know if it works.
i hope we can find a solution :(

[Krytor]

write a ticket and take screenshots of your steam receipt of purchase and the launcher that says "buy now" and submit those with your ticket, see if that will help push your purchase forward. Rockstar is really bad at answering tickets right away, keep an eye on your email because when they do respond you only have 24 hours to get back to them or they will kill your ticket.

[D4N1EL™]

Originally posted by Krytor:

sounds like you didn't get your game linked from steam to the social club. first try to login from a web browser to social club and see if your account took, if not you might have to recreate your social club account.

I have thought about signing in from a web browser, but every time I try to access the social club website, it says
“Signin.rockstargames.com took too long to respond”

[V λ L E N T I И]

I just got a response from Rockstar Games support, their instructions didn't work for me, but anyways, here it is:
-------
Thank you for contacting with Rockstar Support.

We are sorry to hear you are experiencing issues with the Launcher. Do not worry, this issue could be resolved in 3 steps:


- Perform a Clean boot of your PC. Below are the steps:

1. Press the [Windows] key, type 'MSConfig' and press [Enter] (without quotes)
2. Under the Startup tab of the System Configuration dialog box, click ‘Open Task Manager’
3. Under the Startup tab in Task Manager, for each startup item, select the item and then click ‘Disable.’
4. Close the Task Manager. Under the Services tab of the System Configuration dialog box, enable the ‘Hide all Microsoft services’ checkbox, and then click ‘Disable all’
5. Under the Startup tab of the System Configuration dialog box, click ‘OK,’ and then reboot/restart your PC


- Disable Firewall for Domain, Public and Private networks:


1. Select the Start button > Settings > Update & Security > Windows Security and then Firewall & network protection. Open Windows Security settings.
2. Select a network profile.
3. Under Windows Defender Firewall, switch the setting to Off.


- Disable Avast Anti-Virus application temporarily:


1. Right-click on the Avast orange icon in the Windows system tray.
2. Select Avast shields control and select for how long you want to disable it.
3. Confirm by clicking Yes on the dialog.

These steps listed above should solve the issue. However, if this persists, you will need to provide us with your Dxdiag and Msinfo files following these steps:

1) Press the Windows key + "R" on your keyboard> Type dxdiag> Click Accept> Click Save all the information.
2) Press the Windows key + "R" on your keyboard> Type msinfo32> Click Accept> Select file and the save.

Thank you for your patience and collaboration, we are awaiting for your response.
--------

so i sent those files, now i'm waiting they to respond.

[D4N1EL™]

Originally posted by Valentindlr1:

I just got a response from Rockstar Games support, their instructions didn't work for me, but anyways, here it is:
-------
Thank you for contacting with Rockstar Support.

We are sorry to hear you are experiencing issues with the Launcher. Do not worry, this issue could be resolved in 3 steps:


- Perform a Clean boot of your PC. Below are the steps:

1. Press the [Windows] key, type 'MSConfig' and press [Enter] (without quotes)
2. Under the Startup tab of the System Configuration dialog box, click ‘Open Task Manager’
3. Under the Startup tab in Task Manager, for each startup item, select the item and then click ‘Disable.’
4. Close the Task Manager. Under the Services tab of the System Configuration dialog box, enable the ‘Hide all Microsoft services’ checkbox, and then click ‘Disable all’
5. Under the Startup tab of the System Configuration dialog box, click ‘OK,’ and then reboot/restart your PC


- Disable Firewall for Domain, Public and Private networks:


1. Select the Start button > Settings > Update & Security > Windows Security and then Firewall & network protection. Open Windows Security settings.
2. Select a network profile.
3. Under Windows Defender Firewall, switch the setting to Off.


- Disable Avast Anti-Virus application temporarily:


1. Right-click on the Avast orange icon in the Windows system tray.
2. Select Avast shields control and select for how long you want to disable it.
3. Confirm by clicking Yes on the dialog.

These steps listed above should solve the issue. However, if this persists, you will need to provide us with your Dxdiag and Msinfo files following these steps:

1) Press the Windows key + "R" on your keyboard> Type dxdiag> Click Accept> Click Save all the information.
2) Press the Windows key + "R" on your keyboard> Type msinfo32> Click Accept> Select file and the save.

Thank you for your patience and collaboration, we are awaiting for your response.
--------

so i sent those files, now i'm waiting they to respond.

Didn't work for me too, i guess i won't be able to play this game at all

[V λ L E N T I И]

hey, yesterday i sent another ticket but this time i choosed the purchase/activation section in the support page, and included screenshots. I selected the "chat" option to be responded, and in less than 15 minutes a support's agent started chatting me. Then i've been like 4 hours following his instructions till the game finally ran.
Now it works perfect