Permanently banned... but HOW?

[rikabarrinha]

just bought the game, tried to play online with my husband, but when i tried to create my account it says i was permanently banned, the reason: CHEATING

But it was the first time i ever played the game. ._.

[The Mad Doctor]

Ask the mods?

[rikabarrinha]

How can i do it?

[The Mad Doctor]

Hmm.
Turns out that any bans are permanent.
Welp sorry man.
The "cheating" part has to due something in your computer. You are either literally cheating or one of your software got consider "fishy".
I highly recommend a refund since the ban is non-removeable.

[The Mad Doctor]

And to fix this, well you need to create a new steam account.
Since your hero siege account is linked to your steam account.

[Harley]

Originally posted by The♭Mad Doctor:

And to fix this, well you need to create a new steam account.
Since your hero siege account is linked to your steam account.

man that sucks

[TheFattestman]

umh, try deleting the save folder in %localappdata% => Hero_Siege

that is somehow interfering.

[Gimily]

So I'm getting this same issue, friend just gifted me the game, try making a multiplayer account, and pops up with the message saying my account is permanently banned. Only things i had open were: Steam, chrome, evolve, LOL, Discord, Foobar and that's about it.

[Lawlzer]

Originally posted by BlackGimily:

So I'm getting this same issue, friend just gifted me the game, try making a multiplayer account, and pops up with the message saying my account is permanently banned. Only things i had open were: Steam, chrome, evolve, LOL, Discord, Foobar and that's about it.

Try this

Originally posted by The Void:

umh, try deleting the save folder in %localappdata% => Hero_Siege

that is somehow interfering.

[AkatsukiRin]

My friend and I also have this problem. It is the first time for us to play this game online. When we are pressing the button of multiplayer, popup a message "cheating result permanent tired to your steam account........................". However, it is tricky, both of us still can creat account, characters and see the server created by other people. But both of us can not join other people server. And I have more serious problem that I can not creat server, see other people's chat and their character under the chat window. I think it is related to this problem at the first. When my friend tells that he also have this problem, I think it is not closely related to this problem, so that I raise another problem in the forum. That is another thing. The real thing I want to ask what the effects of this problem "Permanently banned, though it is first time we play" are.

[Garfunk]

Originally posted by 镇魂之雨:

My friend and I also have this problem. It is the first time for us to play this game online. When we are pressing the button of multiplayer, popup a message "cheating result permanent tired to your steam account........................". However, it is tricky, both of us still can creat account, characters and see the server created by other people. But both of us can not join other people server. And I have more serious problem that I can not creat server, see other people's chat and their character under the chat window. I think it is related to this problem at the first. When my friend tells that he also have this problem, I think it is not closely related to this problem, so that I raise another problem in the forum. That is another thing. The real thing I want to ask what the effects of this problem "Permanently banned, though it is first time we play" are.

If you just see the popup when login, you are not banned. It's a popup to warn people, everybody see it when they log in.

For your problem it's a network problem and is probably on your side because a lot of people from around the world have no problem creating and joining servers.

[Gimily]

I tried deleting the save fold but i still get the same error.

[TheFattestman]

you need to use steam overlay in order to play, if you dont have steam api enabled you wont be able to play because if someone cheats we ban the STEAM ID.

[Gimily]

Steam api is active.

[L33T SUPA H4X0R]

I have been banned too for no reason ban identifier is A20489 could you check it please? Thanks

[Maeve]

Originally posted by TheFattestman:

you need to use steam overlay in order to play, if you dont have steam api enabled you wont be able to play because if someone cheats we ban the STEAM ID.

I was also banned for cheat, only I wasn't using my account at the moment. I went back to playing yesterday. today when I went in I was banned for cheat.