Crashing on start

[ric_chec]

When I try to play this game (push play button in the launcher), the game is crashed.
(No mods and successful integrity verification)

I already tried reinstalling directX, Vcredist, and .Net framework.
And I also tried changing nvidia control pannel settings.

Is there any other tips that I may try?

thanks.

p.s:
Every time I checked integrity verification before running this game.
But when I run the verification, after the crashing, the verification reports "1 file failed to validate and will be reacquired".

[Wendersnaven]

Go into your documents\my games\ Xcom2 and delete the folders there. It contains savegames and file settings. The program will generate a default new batch of files and hopefully load now.

Also, are you trying to play regular X-Com2 or War of the Chosen? On the launcher you have to switch between modes. Caught me by surprise the first time when I started normal up with WoTC mods installed and selected. Just got to make sure you're starting the right tab.

[ric_chec]

Originally posted by Wendersnaven:

Go into your documents\my games\ Xcom2 and delete the folders there. It contains savegames and file settings. The program will generate a default new batch of files and hopefully load now.

Also, are you trying to play regular X-Com2 or War of the Chosen? On the launcher you have to switch between modes. Caught me by surprise the first time when I started normal up with WoTC mods installed and selected. Just got to make sure you're starting the right tab.

Thanks for your advise. But unfortunately still game crashed. ....
I tried without any mods and both regular and wotc; both crashed.

[Dragon32]

Have a look in:
My Games\XCOM2 War of the Chosen\XComGame\Logs\Launch.log

Scroll up from the bottom to find the first log entry with "crash" in. The log entry immediately before that may give you a clue as (assuming the time stamps are close) that's what was going on when it crashed.

[Wendersnaven]

I've seen it in plenty of forums, but in over 200 games never needed to turn off my virus protection ... until this week. I wanted to play Dragon Age Inquisition, and the only way to stop it from crashing on startup was to turn off Avast antivirus. I could turn Avast back on as soon as it loaded, but first time ever doing that. The program is becoming intrusive over the years.

[Dragon32]

Originally posted by Wendersnaven:

I've seen it in plenty of forums, but in over 200 games never needed to turn off my virus protection ... until this week. I wanted to play Dragon Age Inquisition, and the only way to stop it from crashing on startup was to turn off Avast antivirus. I could turn Avast back on as soon as it loaded, but first time ever doing that. The program is becoming intrusive over the years.

You don't need to completely turn off Avast to play Inquisition. Set an Exclusion for the DA:I directory, mine's
<drive>:\Origin Games\Dragon Age Inquisition\*

But yeah, bit rubbish really.

Edit:
To OP: could be ransomware protection (although I thought that only kicked in for people with the Photobooth stuff). See if you can set-up an Exclusion for XCOM 2 to write to its My Games folder.

[ric_chec]

Originally posted by Dragon32:

Have a look in:
My Games\XCOM2 War of the Chosen\XComGame\Logs\Launch.log

Scroll up from the bottom to find the first log entry with "crash" in. The log entry immediately before that may give you a clue as (assuming the time stamps are close) that's what was going on when it crashed.

Thank you for advise.

I ran integrity verification three times before running the game. At first time 2 files failed but at second and third time all file is verified.

This is what i got from logfile
-------------------------------------------------------------------------------------------------
[0062.61] Log: Crash Detected: Dumping C:\Users\newbie\Documents\My Games\XCOM2 War of the Chosen\Binaries\Win64\..\..\XComGame\Logs\XCom-DESKTOP-701LT13-CL374751-2019.02.20-20.42.08-Crash\XCom-DESKTOP-701LT13-CL374751-2019.02.20-20.42.08_Minidump.dmp
[0062.61] Log: Crash: GettingNameData
[0062.61] Log: Suspending Threads
[0062.61] Log: Writing Minidmp
[0062.61] Log: Crash: Saving Names Array
[0062.61] Log: Crash: Saving Names Array Data
[0062.61] Log: Dumping name table: (2101040)
[0062.61] Log: Dumping name table: 0x4cc9c000 (2101040)
[0062.61] Log: Crash: Saving Names Array Blocks
[0062.61] Log: Crash: Saving Objects Array
[0062.61] Log: Crash: Saving Objects Array Data
[0062.61] Log: Crash: Saving Objects
[0062.61] Log: Waking Threads
[0062.61] Log: GFx Warning: FontConfig - unknown map font style 'Medium'
[0067.92] Log: Crash: appSendCrashTelemetry
[0070.00] Log: CRASH: Copying Log
--------------------------------------------------------------------------------------------------------
But I cannot find any clue to solve crash 'gettingnamedata'.
(I already tried manual erasing game files in 'my games/xcom2 war of the chosen' and 'steamapps/common/xcom 2')

[ric_chec]

This is whole content of crash log

-----------------------------------------------------------------------------------------
Log: Log file open, 02/20/19 20:41:10
Init: WinSock: version 1.1 (2.2), MaxSocks=32767, MaxUdp=65467
Log: ... running in INSTALLED mode
DevConfig: GConfig::Find has loaded file: ..\..\Engine\Config\ConsoleVariables.ini
Init: Version: 8917
Init: Epic Internal: 0
Init: Compiled (64-bit): Sep 13 2018 03:53:23
Init: Changelist: 1100000
Init: Command line: -FROMLAUNCHER -noRedScreens -review -crashdumpwatcher -LANGUAGE=KOR
Init: Base directory: C:\Program Files (x86)\Steam\steamapps\common\XCOM 2\XCom2-WarOfTheChosen\Binaries\Win64\
Init: FxsChangelist: 374751
Init: SeekfreeLoading: 1
Init: Platform: PCConsole
Init: TitleId: 268500
[0000.20] Init: Computer: DESKTOP-701LT13
[0000.20] Init: User: newbie
[0000.20] Init: CPU Page size=4096, Processors=4
[0000.20] Init: High frequency timer resolution =10.000000 MHz
[0000.20] Init: Memory total: Physical=16.0GB (16GB approx) Pagefile=18.4GB Virtual=131072.0GB
[0000.27] Log: STEAMWORKS initialized 1
[0000.27] Log: Initializing Steamworks
[0000.27] Init: Presizing for 130000 objects not considered by GC, pre-allocating 0 bytes.
[0000.27] Init: Object subsystem initialized
[0000.27] DevConfig: (System) 'Default__System' loading configuration from ..\..\XComGame\Config\XComEngine.ini
[0000.27] DevConfig: Loading value for SeekFreePCPaths from [Core.System]
[0000.27] DevConfig: Loading value for SeekFreePCExtensions from [Core.System]
[0000.27] DevConfig: Loading value for CutdownPaths from [Core.System]
[0000.27] DevConfig: Loading value for LocalizationPaths from [Core.System]
[0000.27] DevConfig: Loading value for TextureFileCacheExtension from [Core.System]
[0000.27] DevConfig: Loading value for Extensions from [Core.System]
[0000.27] DevConfig: Loading value for Suppress from [Core.System]
[0000.27] DevConfig: Loading value for FRScriptPaths from [Core.System]
[0000.27] DevConfig: Loading value for ScriptPaths from [Core.System]
[0000.27] DevConfig: Loading value for Paths from [Core.System]
[0000.27] DevConfig: Loading value for ScreenShotPathOverride from [Core.System]
[0000.27] DevConfig: Loading value for CacheExt from [Core.System]
[0000.27] DevConfig: Loading value for CachePath from [Core.System]
[0000.28] DevConfig: Loading value for SavePath from [Core.System]
[0000.28] DevConfig: Loading value for AsyncIOBandwidthLimit from [Core.System]
[0000.28] DevConfig: Loading value for PackageSizeSoftLimit from [Core.System]
[0000.28] DevConfig: Loading value for MaxOverallCacheSize from [Core.System]
[0000.28] DevConfig: Loading value for MaxStaleCacheSize from [Core.System]
[0000.28] DevConfig: Loading value for StaleCacheDays from [Core.System]
[0000.28] Log: Overriding lang KOR w/ command-line option of KOR
[0001.66] Log: Caching packages from path ..\..\XComGame\CookedPC: 6207 packages
[0001.69] DevDataBase: Connection to "Provider=sqloledb;Data Source=production-db;Initial Catalog=EngineTaskPerf;Trusted_Connection=Yes;Connection Timeout=2" or "10.1.20.20" failed
[0001.70] Log: resX=1920, resY=1080
[0001.77] Log: Found D3D11 adapter 0: NVIDIA GeForce 210
[0001.77] Log: Adapter has 459MB of dedicated video memory, 0MB of dedicated system memory, and 3583MB of shared system memory
[0001.79] Log: Found D3D11 adapter 1: Microsoft Basic Render Driver
[0001.79] Log: Adapter has 0MB of dedicated video memory, 0MB of dedicated system memory, and 8182MB of shared system memory
[0001.96] Log: Shader platform (RHI): PC-D3D-SM4
[0002.16] Log: PhysX GPU Support: DISABLED
[0002.23] Log: FaceFX 2015.2 (2152) initialized.
[0002.48] Log: Video Settings
[0002.48] Log: Mode: Fullscreen
[0002.48] Log: Resolution: 1920 x 1080
[0002.48] Log: VSync: True
[0002.48] Log: Graphics Settings
[0002.48] Log: Anti-Aliasing: Disabled
[0002.48] Log: AO: Disabled
[0002.48] Log: Decals: Low
[0002.48] Log: LD Draw Distance: Low
[0002.48] Log: Shadows: Disabled
[0002.48] Log: Shadow Quality: Low
[0002.48] Log: Texture Detail: Low
[0002.48] Log: Texture Filtering: Bilinear
[0002.48] Log: High Res Translucency: 0
[0002.48] Log: Depth of Field: 0
[0002.48] Log: Bloom: 0
[0002.48] Log: Dirty Lens: 0
[0002.48] Log: Subsurface Scattering: 0
[0002.48] Log: Screenspace Reflections: 0
[0003.15] Log: LoadAnIniFile was unable to find FilenameToLoad: C:\Program Files (x86)\Steam\steamapps\common\XCOM 2\XCom2-WarOfTheChosen\Binaries\Win64\..\..\XComGame\Config\DefaultPlaylist.ini
[0003.15] Log: LoadAnIniFile was unable to find FilenameToLoad: C:\Program Files (x86)\Steam\steamapps\common\XCOM 2\XCom2-WarOfTheChosen\Binaries\Win64\..\..\XComGame\Config\XComPlaylist.ini
[0006.91] Log: LoadAnIniFile was unable to find FilenameToLoad: C:\Program Files (x86)\Steam\steamapps\common\XCOM 2\XCom2-WarOfTheChosen\Binaries\Win64\..\..\XComGame\Config\DefaultWeb.ini
[0006.91] Log: LoadAnIniFile was unable to find FilenameToLoad: C:\Program Files (x86)\Steam\steamapps\common\XCOM 2\XCom2-WarOfTheChosen\Binaries\Win64\..\..\XComGame\Config\XComWeb.ini
[0013.07] Error: Corrupt texture [Texture2D XComEngineMaterials.borderGradientDashed]! Missing bulk data for MipIndex=0
[0013.10] Log: 210892 objects as part of root set at end of initial load.
[0013.10] Log: 0 out of 0 bytes used by permanent object pool.
[0013.11] Log: Enum Cache created: 132708 bytes
[0013.11] Log: Initializing Engine...
[0013.11] Warning: Warning, Not a Portcullis build
[0013.11] Warning: Warning, Using TBB Allocator
[0013.11] Log: Redscreens disabled
[0018.67] Log: Logged in as 'blesshy'
[0018.67] Log: Checking DLC installation for ../../XComGame/DLC/DLC_1 ...
[0018.67] Log: IS INSTALLED : Anarchy's Children, YES
[0018.68] Log: Checking DLC installation for ../../XComGame/DLC/DLC_2 ...
[0018.68] Log: IS INSTALLED : Alien Hunters, YES
[0018.73] Log: Checking DLC installation for ../../XComGame/DLC/DLC_3 ...
[0018.73] Log: IS INSTALLED : Shen's Last Gift, YES
[0018.74] Log: Checking DLC installation for ../../XComGame/DLC/TLE ...
[0018.74] Log: Removing : TLE
[0018.74] Log: IS INSTALLED : Tactical Legacy Pack, NO
[0018.75] Log: Checking DLC installation for ../../XComGame/DLC/XCom_DLC_Day0 ...
[0018.75] Log: IS INSTALLED : Resistance Warrior Pack, YES
[0020.10] Log: FiraxisLive: UX2FiraxisLiveClient::Init - Using SHIPPING_PC_GAME
[0020.10] Log: FiraxisLive: UX2FiraxisLiveClient::Init - Using USING_OZZY_PROJECT
[0053.33] Warning: Warning, The Outer object (Package SulzDevXPACK.Cubes) for 'SulzDevXPACK.Cubes.PlayaSunriseFixed' couldn't be loaded [while loading package SulzDevXPACK]: Invalid linker index [couldn't load Package SulzDevXPACK.Cubes]?
[0053.33] Warning: Warning, ? \?? 'TextureCube SulzDevXPACK.Cubes.PlayaSunriseFixed': $?>0 ?: 'TextureCube SulzDevXPACK.Cubes.PlayaSunriseFixed'
[0053.33] Warning: Warning, ? \?? 'Font EngineFonts.TinyFont': $?>0 ?: 'Font EngineFonts.TinyFont'
[0053.34] Warning: Warning, ? \?? 'Font EngineFonts.SmallFont': $?>0 ?: 'Font EngineFonts.SmallFont'
[0053.34] Warning: Warning, ? \?? 'Font EngineFonts.SmallFont': $?>0 ?: 'Font EngineFonts.SmallFont'
[0053.34] Warning: Warning, ? \?? 'Font EngineFonts.SmallFont': $?>0 ?: 'Font EngineFonts.SmallFont'
[0053.44] Log: Working around XDK XAudio2 regression: TRUE
[0053.47] Log: Wwise(R) SDK Version 2016.1.6 Build 5926. Copyright (c) 2006-2012 Audiokinetic Inc. / All Rights Reserved.
[0055.89] Log: Using D3D11 adapter: NVIDIA GeForce 210
[0055.93] Log: NVIDIA GeForce 210 aftermath result -> bad0000c
[0056.65] Log: Detected 1 Nvidia GPU for rendering
[0057.41] Log: MMDevice Endpoint 0: "? $$(S/PDIF)(High Definition Audio 쩧)" ({0.0.0.00000000}.{3236a25f-8bf6-4a66-8c1d-f80d01117555})
[0057.41] Log: MMDevice Endpoint 1: "? $$(S/PDIF)(High Definition Audio 쩧)" ({0.0.0.00000000}.{8fa7343a-9792-411b-bd4c-89e7add86d14})
[0057.42] Log: MMDevice Endpoint 2: "??High Definition Audio 쩧)" ({0.0.0.00000000}.{e77ba6a8-739a-42db-ac1f-0bc3d5fd6f2f}) (DEFAULT)
[0062.61] Log: Crash Detected: Dumping C:\Users\newbie\Documents\My Games\XCOM2 War of the Chosen\Binaries\Win64\..\..\XComGame\Logs\XCom-DESKTOP-701LT13-CL374751-2019.02.20-20.42.08-Crash\XCom-DESKTOP-701LT13-CL374751-2019.02.20-20.42.08_Minidump.dmp
[0062.61] Log: Crash: GettingNameData
[0062.61] Log: Suspending Threads
[0062.61] Log: Writing Minidmp
[0062.61] Log: Crash: Saving Names Array
[0062.61] Log: Crash: Saving Names Array Data
[0062.61] Log: Dumping name table: (2101040)
[0062.61] Log: Dumping name table: 0x4cc9c000 (2101040)
[0062.61] Log: Crash: Saving Names Array Blocks
[0062.61] Log: Crash: Saving Objects Array
[0062.61] Log: Crash: Saving Objects Array Data
[0062.61] Log: Crash: Saving Objects
[0062.61] Log: Waking Threads
[0062.61] Log: GFx Warning: FontConfig - unknown map font style 'Medium'
[0067.92] Log: Crash: appSendCrashTelemetry
[0070.00] Log: CRASH: Copying Log

[shogun00blade]

did you try unistalling /reinstalling the game it self?

[Dragon32]

Quite a bit of time between last event and crash event:

[0057.42] Log: MMDevice Endpoint 2: "??High Definition Audio 쩧)" ({0.0.0.00000000}.{e77ba6a8-739a-42db-ac1f-0bc3d5fd6f2f}) (DEFAULT)
[0062.61] Log: Crash Detected: Dumping C:\Users\newbie\Documents\My Games\XCOM2 War of the Chosen\Binaries\Win64\..\..\XComGame\Logs\XCom-DESKTOP-701LT13-CL374751-2019.02.20-20.42.08-Crash\XCom-DESKTOP-701LT13-CL374751-2019.02.20-20.42.08_Minidump.dmp

Checking my launch.log:
[0063.95] Log: MMDevice Endpoint 0: "Speakers (Creative SB X-Fi)" ({0.0.0.00000000}.{ca917a88-e576-4b7a-80fc-ed23e8664440}) (DEFAULT)
[0063.95] Log: MMDevice Endpoint 1: "SPDIF Out (Creative SB X-Fi)" ({0.0.0.00000000}.{e98d5bd5-a5c9-4cea-8932-040556623f71})
[0063.97] Log: ###### OnlineEventMgr waited 0.00 seconds for saves to complete
[0063.97] Log: LoadMap: XPACK_Shell_Intro?Name=Player?Team=255

So maybe something to do with saves? Perhaps your AV doesn't like XCOM 2 writing to the Documents folder (characteristic of ransomware)? Try setting an Exception for XCOM 2 in some way.

[ric_chec]

Originally posted by shogun00blade:

did you try unistalling /reinstalling the game it self?

yes, i already did it

[ric_chec]

Originally posted by Dragon32:

Quite a bit of time between last event and crash event:

[0057.42] Log: MMDevice Endpoint 2: "??High Definition Audio 쩧)" ({0.0.0.00000000}.{e77ba6a8-739a-42db-ac1f-0bc3d5fd6f2f}) (DEFAULT)
[0062.61] Log: Crash Detected: Dumping C:\Users\newbie\Documents\My Games\XCOM2 War of the Chosen\Binaries\Win64\..\..\XComGame\Logs\XCom-DESKTOP-701LT13-CL374751-2019.02.20-20.42.08-Crash\XCom-DESKTOP-701LT13-CL374751-2019.02.20-20.42.08_Minidump.dmp

Checking my launch.log:
[0063.95] Log: MMDevice Endpoint 0: "Speakers (Creative SB X-Fi)" ({0.0.0.00000000}.{ca917a88-e576-4b7a-80fc-ed23e8664440}) (DEFAULT)
[0063.95] Log: MMDevice Endpoint 1: "SPDIF Out (Creative SB X-Fi)" ({0.0.0.00000000}.{e98d5bd5-a5c9-4cea-8932-040556623f71})
[0063.97] Log: ###### OnlineEventMgr waited 0.00 seconds for saves to complete
[0063.97] Log: LoadMap: XPACK_Shell_Intro?Name=Player?Team=255

So maybe something to do with saves? Perhaps your AV doesn't like XCOM 2 writing to the Documents folder (characteristic of ransomware)? Try setting an Exception for XCOM 2 in some way.

May this problem be related to sound settings? I didn't touch AV settings in my computer. well... I'll googling it
thanks

[Dragon32]

I doubt it's sound, there's a big gap between your sound device being initialised (assuming that's what the log entry means) and the crash.

For me there's 00.02 time units between sound device initialisation and the save message. You don't get that "wait for saves to complete" message and crash 05.19 time units after sound device initialisation, which made me conclude it was something to do with save files.

That's pure supposition: I didn't code the Unreal Engine :)