AP Purchase In-Game

[Nali]

So I recently put about 60 dollars into my steam account to purchase AP in-game. I was able to purchase about 30 dollars worth until I started getting this red font pop up in my chat saying "Buy Failure (509)". It's been almost 24 hours since I was last able to purchase anything in-game with steam. I don't really know what to do at this point, I contacted Aura Kingdoms Community Support but didn't really get anything besides trying to purchase AP while I was offline, I'm not sure how I would so that with steam. Really any information would help at this point.

[三日月]

You should try to contact to Aeria Support for this issue
http://www.aeriagames.com/contact/support

[Nali]

I did yesterday and really the only thing I got from them was "I would suggest you to try and purchase AP while you are not logged in Aura Kingdom". I don't know of a way to purchase AP with my steam wallet without being in-game.

[beta]

I'm having this crap happen today too, but when I sent a ticket into billing, they tried to tell me that my bank/card was declining the purchase. That's complete bs. Told them I was able to make half of my purchase just today again and now waiting to hear back from them.

[Sneakypeaky]

i bought my first purchase for aura kingdom, and i had something with first time buyer and now after 3 days i still dont have my ap. i contacted the support but they still havent reacted to my report. dont know what to do now?

[Myzzrym]

Hey there guys.

First of all, try to log in to http://aurakingdom.aeriagames.com/ with your AERIA account (not Steam account). You should have created one / linked one when you launched the game for the first time through Steam.

Next, look at the top of the screen. There should be 3 buttons there:
- 1. Shows the number of AP you have.
- 2. Shows your Aeria Account Name.
- 3. Shows the language of the website.

If your 1st button shows "Error" instead of a number, than you have to contact our Billing Team - your account has probably been flagged by our automatic security, so sending a ticket to our Billing Team should clear that out (and your AP should re-appear). You can contact them here: http://www.aeriagames.com/contact/billing

While your AP shows "Error", you won't be able to buy / spend AP.

IMPORTANT: Do NOT refresh your ticket. Send the message once, and wait for an answer. If you -bump- your ticket with a new answer, your ticket will go back down to the bottom of the queue, thus making the wait much longer.

[SpicyPenguin]

I buy 10$ worth 1,000 AP but for some reason it won't give me the AP i bought for 10$.

[Grimmz]

you can purchase ap with steam funds?? how?

[Chika]

Originally posted by Cr0w:

you can purchase ap with steam funds?? how?

Open the item mall, and click the ap button on the bottom right (next to webshop button)
It will let you purchase with Steam wallet.