[FAQ]Troubleshooting, tips, etc.

[Erebus]

Game doesn't start or just gives a black screen:

First make sure you meet the hardware requirements. If you do not have hardware support for DirectX 11 the game will not run. I’ve tried a few work-arounds, but none of them are remotely playable. For Intel Graphics users Westmere and Sandy Bridge processors only support DirectX 10, you will need a new rig in order to play.
If you do meet the hardware requirements make sure you do the usual troubleshooting steps:

• Verify the game install ( https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335&l=english )
  
• Check your drivers (newer isn’t always better sometimes there are bugged driver releases).
  
• Make sure no background apps are hooking onto the game process (rivatuner, fraps, overlay programs, etc.) If you have to have said software make sure it is completely updated.
  
• Manually install the redistributable files found in the game install folder. Typically <\steam\steamapps\common\TheEvilWithin\_CommonRedist>
  
• Try running the game as administrator.
  
• Use the system file checker to check for corrupt/missing system files ( https://support.microsoft.com/en-us/kb/929833 )

Game doesn’t completely fit on screen or is zoomed oddly

Navigate to the game exe (generally C:\Program Files (x86)\Steam\steamapps\common\TheEvilWithin). Right-click EvilWithin.exe, select properties, click the compatibility tab, check the box that says ‘Disable display scaling on high DPI settings’, and hit apply.

Brightness is off, graphical settings aren’t working, etc.:

In the launch options (right-click ‘The Evil Within’ in the Steam library, click properties, in the ‘General’ tab click ‘SET LAUNCH OPTIONS…’) enter the following:

+r_skipglare 0

That should re-enable the post-processing and fix the issue.

Game stutters:

In the launch options (right-click ‘The Evil Within’ in the Steam library, click properties, in the ‘General’ tab click ‘SET LAUNCH OPTIONS…’) enter the following:

+vt_pageimagesizevmtr 2048

Should lessen the VRAM demands and ideally improve performance on weaker hardware.

Texture pop-in, stuttering, etc.:

Enable texture caching so ideally the game won’t have to stream as many assets ( https://steamcommunity.com/app/268050/discussions/0/619568793779342979/ )

Enabling SLI:

The game doesn’t actually support SLI so it has to be “hacked in” ( http://pcgamingwiki.com/wiki/The_Evil_Within#Enable_SLI ).

Framedrops on ‘strong’ hardware:

First off the game engine is temperamental and very sensitive to bottlenecks so pairing a 980ti with a gen 1 i7 (early gen i7s have not aged well) isn’t going to work too well.
With that out of the way the best thing to try doing is completely uncapping the framerate (+r_swapinterval 0) and then manually cap the framerate with something like Rivatuner. For some reason the v-sync implementation in the game is pretty rough, gameplay is smoother at 30fps or “uncapped”.

Save issues:

1. Don’t use unusual storage setups (NAS, etc.).
   
2. Don’t use Steam Cloud unless you need it. (I know a lot of people like it, but I have had tons of problems with it interfering with save data in a multitude of games.)
   
3. Try running the game as admin.

Possible performance boost on weak hardware (at the cost of graphics and ambience):

1. Enable the letterbox in the graphic options. The decreased amount of pixels to be rendered can make a world of difference, granted not everyone likes (or can even tolerate) the letterbox.
2. In the launch options enter:

+r_skipglare 1

Note: This will disable post-processing and disable many of the graphical options. It ruins the lighting, and should pretty much only be used as a last ditch effort to get better performance (typically on rigs below the requirements).

FOV, Ultra-Wide aspect ratios, multi-monitor setups, etc.

Many sources recommend: flawlesswidescreen

(I would link it, but the link filter is tempermental.)

However I have no personal experience with it so I cannot vouch for it one way or the other.

Demo Information:

The demo is not representative of the game from a technical standpoint. The demo released on Oct 30, 2014 and has (if my understanding is correct) never received a single patch. The actual game received some patches in the months following the demos release that massively improved the game’s handling of hardware. The game still does not scale phenomenally, but it actually utilizes hardware much better.

Location of useful files:

Configuration file:

%USERPROFILE%\Saved Games\TangoGameworks\The Evil Within\base\the evil withinConfig.cfg

Save files:

%USERPROFILE%\Saved Games\TangoGameworks\The Evil Within\base\savegame\

Enabling the console and useful commands:

In the launch options box enter:

+com_allowconsole 1

That will enable the console, to access it in game push the ‘Insert’ button (note: I do not know if it varies for non-english keyboards or non-standard layouts).

Commands (copied from pcgamingwiki.com/wiki/The_Evil_Within ):

god - Makes the player effectively invincible, and certain enemy kill moves will not be used against the player.
noclip - Allows the player to walk through walls.
g_infiniteammo - Unlimited ammo (Provided the player has at least 1 bullet when it is enabled).
g_stoptime 1 - Stops time. Re-enable time with g_stoptime 0.
toggledebugcamera - Separates the camera from Sebastian so the player can freely move the camera around.
startslowmotion2 - Slows down time. To disable, run stopslowmotion
r_skipglare 1 - Disables all post-processing. Will make the color temperature warmer and disable depth of field. This will also increase the frame rate. Can also be set in the launcher using +r_skipglare 1.
r_modelsCastShadow 0 - Disables player model shadow.
megashadow_resolutionScale x.x - Custom shadow resolution scale. Recommended values: 0.12 up to 1.5.
m_smooth 0 - Disables mouse acceleration.
m_sensitivity x - Custom mouse sensitivty. In-game highest value is 5. With this variable you can go beyond that.
pm_thirdPersonSimple 1 - Simplified third person camera.
pm_thirdPersonHeight x
pm_thirdPersonRange x
kill - Suicide.

---------------------------------------------
First time I've tried to make one of these so any questions, suggestions, or comments let me know.

[Leggo]

I lost some save files... Don't know how, because it was during a playthrough. But they haven't all gone, 7 files dissapeared and 3 have left... That was strange, and I am worrying about losing all the game progress...

[קιﻯєс ™]

Game doesn’t completely fit on screen or is zoomed oddly..thx dude...nice tip...it worked in a second...appreciated...

[468528456]

I have a question, is it possible to enable support for NVidia 3d vision 2 glasses?

[2⊛2]

It is compatible. Also compatible to Tridef because the game uses DirectX.

[468528456]

引用自 2ms：

It is compatible. Also compatible to Tridef because the game uses DirectX.

But it doesn't start up with the game. That's the problem. For whatever reason, they don't start up with the game.

Even an unsupported game like Typing of the Dead Overkill works so why doesn't this game?

[2⊛2]

Seems you need a fix :(

https://forums.geforce.com/default/topic/966065/3d-vision/how-to-run-quot-the-evil-within-quot-in-3d-vision-with-dhr-fix-/

[Pharaosa]

I am having the issue of "Game does not fit screen properly." What is weird is that, the game worked just fine when I was running Sli G1 970, but I just recently upgraded to a 1080 strix and the game will not work. I am currently doing a file scan atm, and I also tried to go into the poperties of the .exe, but I couldn't find said location on Windows 10. I was wondering what you might suggest?

[Erebus]

引用自 Pharaosa：

I am having the issue of "Game does not fit screen properly." What is weird is that, the game worked just fine when I was running Sli G1 970, but I just recently upgraded to a 1080 strix and the game will not work. I am currently doing a file scan atm, and I also tried to go into the poperties of the .exe, but I couldn't find said location on Windows 10. I was wondering what you might suggest?

If you haven't:
Navigate to the game exe (generally C:\Program Files (x86)\Steam\steamapps\common\TheEvilWithin). Right-click EvilWithin.exe, select properties, click the compatibility tab, check the box that says ‘Disable display scaling on high DPI settings’, and hit apply.

Also check driver settings like DSR, and Windows display settings. And maybe try deleting the game config file:
%USERPROFILE%\Saved Games\TangoGameworks\The Evil Within\base\the evil withinConfig.cfg

Game engine uses the display settings directly exposed by Windows and runs in a borderless fullscreen mode so some setting probably adjusted in regards to the new GPU.

[Eydis]

I did the disable display scaling on high DPI settings fix but it doesn't solve the problem. What happens for me is it after the logos and all, it gets to the loading part but then shows my desktop.

Specs:
Win 10 Home
i5-4670K 3.40GHz
16GB DDR3
nVidia 980 Ti Reference
2TB WD 7200RPM
250GB Samsung SSD

[Wang6bro]

！

[Apocalypse carry out]

I just tried disabling scaling for high dpi because my my screen was over filled on 1080 resolution. Do you have any more suggestions?

[Tenacious D]

For AMD users: driver 16.12.2 causes the game to run with ~10 FPS when in full screen and normal FPS when windows. Version 16.12.1 works so far.

EDIT:At least that's what caused the bug for me. I'm using an R9 390 8GB/i7 6700k

[2⊛2]

Thx, but the whole 12.12.2 is buggy for me, not only for this game. RX 480 ! Back to 16.9.1.

[Cyandos]

The Sniper Rifle enables letterboxes when the scope is up, any way to disable them in that state?

[FaroGod]

引用自 Erebus the Indolent：

引用自 Erretter：

Game doesn’t completely fit on screen or is zoomed oddly

DOES NOT WORK!!!

OS, resolution, and are you seeing the upper left corner of the "screen"?

yes i hear the game but the sreen turns black and small and it goes to the top corner of the screen