Patch #1 Now available (also, the new bug reporting thread)

[WBacon]

Quick Edit: You may need to restart or log in/out of your Steam client to force the patch download. Download size should be around 10MB, and the patch is applicable to everyone who owns DR3.

Hello Community,

First of all, the team here at Capcom would like to thank you for your patience and support many of you have provided in the original bug report thread.

Without further ado, the first patch rolling out today will address the following issues:

• Fixed an issue which caused game progress to not save or load correctly when Steam Cloud is enabled.
  
• Fixed an issue which made it impossible to select native resolutions on some video card / monitor setups.
  
• Fixed an issue which was causing the game to not shut down properly.

Note on crash issues

Please note the team is still actively looking into fixing the initial load-screen CTD/hangs affecting certain Nvidia Optimus laptop users as well as the random in-game crash affecting a subset of desktop users. The information you have provided has given us good leads which we are investigating now. We expect to have more news for you soon.

We would'd greatly appreciate your continued feedback on these crash bugs;. the more samples and data point we have, the better we a're able to narrow down and determine the root cause triggering these events. As some of you have contributed in the previous thread, Windows Event Viewer app crash log, MSinfo32.exe log output, and dxdiag log is super helpful in narrowing down possible causes.

IMPORTANT: Please share the following information when posting in this thread.

A) Your System Specs

1) CPU name and model
2) Graphics card/chip model
3) Video driver version number
4) System memory size
5) Monitor make/model
6) Is more than one monitor hooked up to the PC? If yes, is the desktop duplicated or in extended desktop mode?
7) OS version (Windows 7, 8, 64-bit/32-bit, etc.)
8) OS language
9) Anti-Virus software name and version (please be specific)

B) Specific issue

Please share your specific issue and the area where you’re experiencing this behavior. If it's a reproducible crash or a hang, it would be super useful if you can share your dxdiag log file crash dump, etc. via download link.

C) Detailed reproduction steps, if consistently reproducible

This step in particular is super helpful for the development team. The more detailed info you can provide, the quicker the team can reproduce the error state and (hopefully) fix the issue.

RULES:

Any rant or “discussion” that derails the thread will be deleted as it becomes extremely difficult for the team to track and compile issues.

Once again, thank you for the continued support.

- Dead Rising Team

[Marce]

I can't play it crashes and crashes.

1) CPU: i72600k
2) Graphics card: ASUS GTX 770 OC
3) Video driver ver: 340.52
4) System memory size: 16GB
5) Monitor make/model: Dual Dell 24'
6) Is more than one monitor hooked up to the PC? Extended
7) OS version: Windows 8.1 x64
8) OS language: English
9) Anti-Virus software name and version: NOD 32 64-Bit 7.0.302

[LostCat]

Removed the 3d vision drivers, upgraded the AMD driver to the unlabeled yet most current one here - http://support.amd.com/en-us/kb-articles/Pages/desktop-apu-catalyst-software.aspx
Game lasted a lot longer, though still crashed.
https://onedrive.live.com/?cid=395DE756A3005D2F&id=395DE756A3005D2F%21173 for the .nfo and event log files
*edit* Tried connecting directly to monitor just for the hell of it, nope, still crashing at seemingly random intervals. Whee.

[Internet_Hero]

Thanks for the exiting fix. The game kept crashing every time I tried to quit...

[LostCat]

引用自 ╭⋖MeatEater⋗╯：

AMD Radeon HD 5800 Series 1780 MB

Problems : - Performence ingame... 10 - 15 fps
- Perfomence Videos... under 10 fps
- Extrem laggi (unplayable)
- Loading Screen more than one minute

Pls HELP !!!!!!

Note the system requirements -
Graphics: NVIDIA® GeForce® GTX 570 / AMD Radeon 7870 or higher
The 5800 series is not 7870 or higher. Get a better vidcard if you want the game to perform better. (r9 270 is about the same as the 7870, for reference)

[Crypt]

1) Intel i5-4690k.
2) nvidia geforce gtx 760.
3) geforce 340.52.
4) 1,81 TB, 20% used.
5) fujitsu display SL27T-1 LED.
6) Is more than one monitor hooked up to the PC? no.
7) Windows 8.
8) Swedish.


in-game crashes every time, sometimes after 5min sometimes after 15min.

[RedBarrel]

A)Stück
Beschreibung
Basis
Alienware M17x Base
Arbeitsspeicher
6.144 MB Dual-Channel DDR3 SDRAM mit 1.600 MHz [1 x 2.048 MB + 1 x 4.096]
Tastatur
Internal German Qwertz Keyboard
Grafikkarte
2GB GDDR5 NVIDIA® GeForce® GTX 660M
Festplatte
500-GB-Serial ATA-Festplatte (7.200 U/min)
Betriebssystem
Windows® 7 Home Premium, 64bit, Deutsch
Optisches Laufwerk
DVD+/-RW-Laufwerk (DVD, CD lesen und schreiben)
Soundkarten
Creative Sound Blaster Recon3Di with THX TruStudio Pro Software
Wireless-Netzwerkanbindung
Intel® Centrino® Wireless-N 2230 with Bluetooth 4.0
Kabel
Netzkabel, 250 Volt, 2 m – Europa
Lieferdokumente
Western Europe Documentation (EN, FR, IT, GER, DUT)
Gedis-Pakete
N00W7M01
Service und Support
1 Jahr Vor-Ort-Hardware-Service am nächsten Arbeitstag & Premium Software-Telefon-Support
Placemat
Placemats (Eng, Fre, Ger, Ita, Dut)
Bestellinformationen
Alienware M17x Order
Hauptakku
Lithium-Ionen-Hauptakku mit 9 Zellen
Prozessor
Intel® Core™ i7-3630QM (6MB Cache, up to 3.4GHz w/ Turbo Boost 2.0) Prozessor der 3. Generation
Camera
Integrated Skype HD Certified FullHD Camera with dual digital microphones
Farbauswahl
Alienware M17x Stealth Black
Avatar
Alienware 3D
TimeZone
(GMT +0) Dublin, Edinburgh, Lissabon, London
AlienFx Colour
Terra Green
Unfallschutz
Kein Support bei Unfallschäden
OS Customization
Alienware 3D Hintergrundbild
Pre Installed Software
Steam® Client und Portal™ Game – werkseitig installiert
LCD
44 cm(17,3")-HD+ WLED-LCD-Breitbild (1.600 x 900)
Zusätzliche Software
Alienware M17x Resource DVD
Schützen Sie Ihren neuen PC
Anti Virus Not Included
Netzteil
240-Watt-Netzadapter

(i know german and not really easy to understand... but try working with STUFF THATS NOT AS U IMAGINED)

B) Crashing on Loading screen

C) gimme a refund!

D) U are idiots...

[Sloaks]

Good 16:10 support, now you need to optimise it

[cal52413]

Crash on loading screen

1) Intel core i7 - 3630 QM
2) NVIDIA GEFORCE 740M (Dedicated) + Intel HD Graphics 4000
3) 9.18.13.4052 (NVIDEA) + 10.18.10.3496 (Intel)
4) 8GB RAM, 750GB HDD
5) Asus N56v (Laptop)
6) No
7) Windows 8.1 64-bit
8) UK English
9) AVG free edition version 2014.0.4765

Weirdly turning intel gpu on and disabling nvidea makes the game run but obviously the intel gpu is not cut out to run the game so it lags beyond playable even at the main menu

[河北有彩花河南有实里]

the patch make my game become more terrible, the game crash more often

[Mr.Jack]

Nope my problem did not get fixed please i need a refund if my problem isnt gonna be fixed! my problem is when i launch the game i crash at the loading screen!

[Dov]

Thank you CAPCOM, a perfect fix for me. Now i can quit the game without problems, now it's just the 'i cant even see the menu' problem, you know, the major real issue that you still havent solved, and for those of you who make all the drama about ''do you know how hard coding is!?!? :((('', it isnt our job to know. If the game was in a development stage, and we complained why it wouldnt finish faster, then you'd be right. BUT if you release a finished product and take our money, YOU HAVE TO make it work. and considering that it's been like 5 or 6 days since the launch, i think we stayed pretty calm. But what did we get for this? We got punished with NO communication. So you release a product, take our money, most people say '♥♥♥♥ happens let's wait for a patch', then you never communicate for 5 days. I believe a proper company should, if they took their customer's money, update their customers with daily information on WHAT they're doing about the issue, with words that we can understand.

[TheToweler]

Still have random crashes :(

[NGUYEN KHOI VY]

1/ Inte core I3-2100 3.1 GHz
2/ Sapphire HD 7750 1GB DDR5
3/ AMD driver ver 14.6
4/ 8GB RAM DDR3
6/ NO
7/ OS Version: Windows 7 Professional 64 bit
8/ English
9/ Avira anti virus
The game still runs well in the early days. But now the game no longer runs. When I try to play the game it says I'm playing it on steam, and it's running in the processes of my computer. However absolutely nothing happens. I tried to reinstall, verify integrity of game cache but still could not fix the issue.

The patch didn't solve my problem.

[Hofy [CZE]]

Computer 1:
When the game starts, the game opens with the screen moved and is visible only 60-70% of the image.

1) Intel Core i5-3450
2) AMD Radeon R7 200 series (MSI R7 260X 2GD5 OC)
3) Direct3D 9.14.10.0996, OpenGL 6.14.10.12458
4) 8072 MB
5) ASUS SonicMaster
6) NO
7) Windows 7 Home Premium 64 bit CZ
8) CZ - CZECH
9) Microsfot Secirity Essential

[DeFab]

before patch #1 it works great, NOW IT CRASHED -.- :'(