Patch #1 Now available (also, the new bug reporting thread)

[WBacon]

Quick Edit: You may need to restart or log in/out of your Steam client to force the patch download. Download size should be around 10MB, and the patch is applicable to everyone who owns DR3.

Hello Community,

First of all, the team here at Capcom would like to thank you for your patience and support many of you have provided in the original bug report thread.

Without further ado, the first patch rolling out today will address the following issues:

• Fixed an issue which caused game progress to not save or load correctly when Steam Cloud is enabled.
  
• Fixed an issue which made it impossible to select native resolutions on some video card / monitor setups.
  
• Fixed an issue which was causing the game to not shut down properly.

Note on crash issues

Please note the team is still actively looking into fixing the initial load-screen CTD/hangs affecting certain Nvidia Optimus laptop users as well as the random in-game crash affecting a subset of desktop users. The information you have provided has given us good leads which we are investigating now. We expect to have more news for you soon.

We would'd greatly appreciate your continued feedback on these crash bugs;. the more samples and data point we have, the better we a're able to narrow down and determine the root cause triggering these events. As some of you have contributed in the previous thread, Windows Event Viewer app crash log, MSinfo32.exe log output, and dxdiag log is super helpful in narrowing down possible causes.

IMPORTANT: Please share the following information when posting in this thread.

A) Your System Specs

1) CPU name and model
2) Graphics card/chip model
3) Video driver version number
4) System memory size
5) Monitor make/model
6) Is more than one monitor hooked up to the PC? If yes, is the desktop duplicated or in extended desktop mode?
7) OS version (Windows 7, 8, 64-bit/32-bit, etc.)
8) OS language
9) Anti-Virus software name and version (please be specific)

B) Specific issue

Please share your specific issue and the area where you’re experiencing this behavior. If it's a reproducible crash or a hang, it would be super useful if you can share your dxdiag log file crash dump, etc. via download link.

C) Detailed reproduction steps, if consistently reproducible

This step in particular is super helpful for the development team. The more detailed info you can provide, the quicker the team can reproduce the error state and (hopefully) fix the issue.

RULES:

Any rant or “discussion” that derails the thread will be deleted as it becomes extremely difficult for the team to track and compile issues.

Once again, thank you for the continued support.

- Dead Rising Team

[TheDavil]

1) Intel i7 4770K
2) EVGA GTX 680 x 2 in SLI
3) 340.52
4) 16gb DDR3 1600MHz
5) BenQ XL2720Z and a Samsung LED Monitor as secondary
6) Yes it is extended desktop mode
7) Windows 8.1 x64
8) English
9) Symantec Endpoint Protection v12.1.4013.4013

Problem is random crashes.

It's reproducable by playing for any period of time between 10 minutes and 45 minutes

[Wolkodav7]

1) CPU name and model
2) Graphics card/chip model
3) Video driver version number
4) System memory size
5) Monitor make/model
6) Is more than one monitor hooked up to the PC? If yes, is the desktop duplicated or in extended desktop mode?
7) OS version (Windows 7, 8, 64-bit/32-bit, etc.)
8) OS language
9) Anti-Virus software name and version (please be specific)

1) Intel(R) Core(TM) i5 4440 CPU @3.10GHz
2) Intel(R) HD Graphics 4600 (not in use. Driver:10.18.10.3379) & AMD Radeon HD 7800 Series (7850 to be exactly. Driver:13.251.9001.1001)
3) see second point
4) 8GB DDR3
5) PnP Monitor (Standard) (sry thats the only information i have)
6) No
7) Windows 8 64 bit
8) German
9) Kaspersky Internet Security 2014 (14.0.0.4651(h))

issues:
I cant play with other people, every time i connect to someone i can Spectate them in Real time without any lags/freezes.
but once i press the A button on my Gamepad to Spawn next to him, the game spawns me succsesfully but the player doesnt seem to move anymore, he just stands still.
During this time the nearby Zombies dont even smell me but i am still able to move and fight them. (i can even kill them and get the PP-Points)
Voice chat seems to work since i can still hear some voices coming from the players direction.
After a couple of seconds i lose the connection to the Host and end up on the game menu.

what i have tryed:
Since its a Multiplayer problem i decided to somehow "record" the problem.
i checked the Router for any kind of "package sending problems" but couldnt find anything.
(sry im not a specialist and dont know how to see exact log files or stuff like that, so if someone could help me it would be very usefull)

added:
im trying right now to test it with a guy i meet this day.
he reported me that if he hosts his game freezes and he has to force close it.
he even told me that hes using NVIDIA and got problems with his Drivers.
after the failed try to play, i decided to play the Host Part, it worked fine for a couple of minuts (like 6-7) and we were able to walk, talk and fight together.
after i drove next to him with a Combined car he had heavy FPS problems and the game freezes again so he had to close the game again.

I realise now that this isnt a problem coming from my Client or Connection, so im sorry for writing this all, now since its not a problem for me anymore, but it seems to be strange that AMD Graphics are working fine and NVIDIA has such massive problems with this game, but i still hope that this post helps you guys by finding the problems.

(Sry for some english mistakes, im not born in any english talking countrys)

[Zenith.Alpha.Zenith.]

Windows 7 Professional x64
Antec 1100v2 Case
Asus M4A78T-E AMD 790GX ATX
AMD Phenom II x4 965BE, 3.4 Stock, 3.895Ghz best stable overclock right now
4x2Gb Mushkin Enhanced Silverline DDR3 1333Mhz (Cooling: G-Skill Turbulence II Fans)
EVGA GeForece GTX 650 2GB Superclocked Ed.
EVGA GeForce GTX 260 Core 216 Superclocked Ed. Dedicated to PhysX
Creative SoundBlaster X-Fi Titanium HD, Bose WaveRadio
Skullcandy 2.1 Headphones
Western Digital WDC WD10EARS-00Y5B1 1TB, 10,00rpm
Western Digital WDC WD2500JS-60NCB1 250GB, 7,500rpm
Western Digital WDC WD10EVDS-63U8B1 1TB, 5,400rpm
OCZ Agility 2 OCZSSD2-2AGT40G 2.5" 40GB SATA II MLC
4x4GB PNY USB Drives running 4GB ReadyBoost per Drive
Lite-On 8MB Cache SATA 12X Blu-ray Burner
Antec Green PSU 750w
Acer H233H 23" Widescreen Monitor (1980x1080, 1080p)
HannsStar Hanns.G HW193 (1440x900)
And the still-beating heart of a dead orphan child.

(I'm not posting my av-software due to security concerns, but it does run in "Game Mode" when DR3 is running.)

Note that the game does not "span" to my 2nd monitor. The 2nd monitor is connected to the Geforce 260 that serves as a PhysX card, and displays performance charts and such.

Main Issue: Have tremendous performance problems. With my specs - which fall directly between the "minimum" and "recommended" requirements, I'd like a solid 30fps when all the games' settings are at a minimum. As it is, the fps drops to 23-24 near the 1st major horde of zombies in cages. I understand that upcoming GPU drivers may play a part in this as well...but when I exceed the minimum specs on a game, I expect a solid 30fps when running the game at lowest settings.

Oddly enough, for some reason putting the game's resolution to my monitor's native resolution improved the framerate by 2-4fps, so its entirely possible there's a bottleneck somewhere on my system I haven't found.

Also, the harddrives are arranged so that Windows, Swap, and Programs are all on different drives, with the Swap on the SSD.

That said, the game doesn't\hasn't "stuttered" on me. When I see the horde, the fps drops, but stays reasonably stable when I look at them.

The newest patch is making my camera go bezerk at certain angles. It just jumps around as though I'm pressing a "center view" button on the keyboard when I'm only touching the Xbox controller.

[DreamInWaves]

The biggest issue I have now is I can't answer the phone to accept side missions any more. The button doesnt respond and I've tried changing key bindings. The only things that seems to fix it is to start a new save file, but that is ridiculous. I worked so hard on unlockables and perks. Fix this please.

[Ayurai]

Intel Core i5 3570k
Geforce GTX 760 (2gb)
Driver 340.52
1x Kingston 9905403-442.A00LF 4gb DDr3 1333
2x Kingston Hyper X 4gb DDR3 1600 (12gb total ram)
Monitor Samsung T24B350 [24' LCD]
nope
Windows 8.1 64-bit
Portuguese-Br
Bitdefender Internet Security Ver mec: 7.56796


My issue is random crashs

[Chris991GER]

I can play only 15 min. Than crashes the game. :(

[JC2-FAN-FOREVER]

Dear wbacon is Capcom well aware of lag problems with laptops that use Nvidia graphics?

[Hygiliack]

Couldn't agree more!! SLI/crossfire support and optimization is needed!

Автор сообщения: johnspanker123

1) Intel 3770K @ 4.4ghz
2) Latest Sapphire Radeon R9 295X2 OC (internal crossfire 2 GPU's) single card
3) CCC 14.7 latest driver
4) 16gb
5) Samsung 28" 4k uhd monitor
6) using 1 monitor @ 4k
7) Windows 8.1 pro 64bit
8) OS language english
9) Nortans 360

No crashes but game runs exceptionally bad, have to turn everything down, and to 1080P, very poor frame rates.

NO Crossfire support, only using 1 of my 2 GPU's, if both where enabled i'm sure the frame rate issues and performace would be fine.

This is a beasty setup, everyother game can max out on 4k, including farcry 3 and crysis 3, battlefield 4 etc etc
But Dead rising 3 has to have everything turned down including resolution, even on 2k it runs very poorly with settings turned rite down.

PLEASE SUPPORT SLI AND CROSSFIRE FOR MULTIPLE GPU USERS

Also running latest patch but this has not made any difference

[DreamInWaves]

I am unable to answer the phone to accept side missions. The phone rings and "z" pops up, but pressing the button does nothing. I have tried binding the key to something else, but same result. From what I've read, a large portion of users are affected by this and it happens at multiple points of the campaign. You have to start a new save file to fix it. Please help.

Ati radeon hd 6970's in crossfire. Crossfire is disabled and running on one card because of no support.

ccc 14.4

16 gb ram
amd 8 core processer @ 4.0
steam is installed on a different hard drive then c.
Multiple displays, gpu 1 to main display, gpu 2 to 3d playstation display, usb 2.0 to hdmi video adaptor to asus display, and usb 3.0 to hdmi video adapter to larger sceptre display.

Also, when i run the game my gpu clocks don't go up and stay around 300 mhz. This makes the fps stutter like a mad man. Amd overdrive and msi afterburner set it to 800, but every couple seconds it will dip down to 300 again. This causes the smooth gameplay to stutter ever 10ish seconds. I can't find a way to fix the speed on the gpu to just stay at 800. Something to do with the game and how much load your computer is under. Only fix so far is random and its when i restart a couple times.

[Captain RGB]

Since you've released your patch, i'm encountering something that I wouldn't call an issue but an annoying thing. The loading screen is MUCH longer than before :/ You're doing a great job though !

AMD FX 8350 4.0Ghz
8 GDDR3 RAM
ASUS NVIDIA GTX 760 2Go.

[Honored Peasant]

Also have the trouble when I play CO-OP, we run around for 5-6 min and the everything freeze.

[JohnnyRamoneBR]

Автор сообщения: jackiedanniels

Please fix the nvidia optimus issue already. I have geforce 730m

Me too, I am playing in a laptop and can't get past the first load.

[Percuser]

same trouble.... Laptop, CPU 3740QM, NV GTX680m 4GB, 16 GB RAM.

[IzanSSan]

During the game the game closes

Windows message: "Dead Rising 3 has stopped working"

1) Intel Core i5-3570K 3.40GHz
2) Nvidia GeForce GTX 660 Ti
3) Geforce 340.52 Driver
4) 8GB RAM
5) Philips 226VL
6) No
7) Windows 8.1 Pro with Media Center Edition
8) Spanish
9) Windows Defender

[Soulwax]

Glitch

DLC 4 - Ashes to Ashes Achievement

The counter stops counting biohazards (stuck at 36/40 Biohazards)

*replaying the DLC won't fix the count