Refund request denied [Updated: Refunded]

[subATOMIC]

Update: My refund request was accepted after I contacted Steam directly about a problem with the purchase and explained the situation. To everyone who commented with helpful suggestions, thank you. To all the terrible people who got sick pleasure out of a regular person losing $50 for a simple mistake, so glad I could disappoint you. :)

I wanted to play this game so bad. I love what I've seen. But I spent less than 2 hours playing, and the rest of my 3.6 hour total playtime was spent trying every setting imaginable to get it to run on my laptop. I guess my specs just aren't good enough. I downloaded mods to try to improve the performance, I installed DLSS Swapper, nvidia profile inspector, read discussions here and on reddit, watched YouTube videos. I cannot get the game to run above 30 fps on any combo of settings.

I explained this in my refund request, but my playtime exceeded 2 hours, so Steam denied me. Yes, my playtime exceeded 2 hours. But it wasn't 3.6 hours of PLAY time, Steam. It was less than 2 hours creating a character and getting out of the sewers, and almost 2 hours of running around in circles, pausing the game, trying new settings, unpausing, running around to see if the new settings worked, exiting to the main menu, changing settings, loading my save file, running around, pausing, changing settings, over and over. A huge waste of time and money for a game I can't play.

I've requested a refund on 1, maybe 2 games, in the 17 years I've been on Steam. I'm 43, I'm not a teenager trying scam Steam or Bethesda out of money. I saw 1% of this game. I can't play it. But these companies just want to steal my $50.

[Banafrit™]

Able to post your PC specs?

[Laser]

submit a manual request through a support ticket via the "I have a question about this purchase" option.

[Captain Westwind]

I'd keep trying. I obtained success in many games and platforms by forcing the issue. Sometimes the robot will give a canned response so it takes a few tries to get a human.

[Tonkinese]

Stop running your 2006 machine in 2025

[Banafrit™]

Publicado originalmente por Tonkinese:

Stop running your 2006 machine in 2025

I'm on a god PC and some games still run like trash due to poor optimization despite my specs being able to run them well. Are we done assuming stuff now?

[ZaneNotZayne]

Publicado originalmente por subATOMIC:

I wanted to play this game so bad. I love what I've seen. But I spent less than 2 hours playing, and the rest of my 3.6 hour total playtime was spent trying every setting imaginable to get it to run on my laptop. I guess my specs just aren't good enough. I downloaded mods to try to improve the performance, I installed DLSS Swapper, nvidia profile inspector, read discussions here and on reddit, watched YouTube videos. I cannot get the game to run above 30 fps on any combo of settings.

I explained this in my refund request, but my playtime exceeded 2 hours, so Steam denied me. Yes, my playtime exceeded 2 hours. But it wasn't 3.6 hours of PLAY time, Steam. It was less than 2 hours creating a character and getting out of the sewers, and almost 2 hours of running around in circles, pausing the game, trying new settings, unpausing, running around to see if the new settings worked, exiting to the main menu, changing settings, loading my save file, running around, pausing, changing settings, over and over. A huge waste of time and money for a game I can't play.

I've requested a refund on 1, maybe 2 games, in the 17 years I've been on Steam. I'm 43, I'm not a teenager trying scam Steam or Bethesda out of money. I saw 1% of this game. I can't play it. But these companies just want to steal my $50.

What's your laptop and/or desktop specs? I'm running this fine on a 2060, 16 GB RAM and an i7 core 9th gen and I'm on a laptop lol

[Blake]

I'm on 4080, Ryzen 5800x and it lags at times. I'm running at 1080p but it's as though I'm on 4k with all settings maxed.

Performance needs improving with some updates pretty quick else I'll be refunding too.

Got 90 mins playtime so far so holding off until the first patch.

[patrick68794]

Publicado originalmente por Banafrit™:

Publicado originalmente por Tonkinese:

Stop running your 2006 machine in 2025

I'm on a god PC and some games still run like trash due to poor optimization despite my specs being able to run them well. Are we done assuming stuff now?

sure you are lol

[Zadrave]

Tried one of those ini tweak mods on nexus? They helped a bit for me.

[subATOMIC]

Publicado originalmente por Banafrit™:

Able to post your PC specs?

Windows 11 64-bit
Intel Core i9-13900H ~2.6GHz
NVIDIA GeForce RTX 4060
8 GB GDDR6 VRAM
32 GB RAM
DirectX 12
Latest Game Ready driver

[subATOMIC]

Publicado originalmente por Captain Westwind:

I'd keep trying. I obtained success in many games and platforms by forcing the issue. Sometimes the robot will give a canned response so it takes a few tries to get a human.

I just submitted again. Thanks for the advice.

[Banafrit™]

Publicado originalmente por patrick68794:

Publicado originalmente por Banafrit™:

I'm on a god PC and some games still run like trash due to poor optimization despite my specs being able to run them well. Are we done assuming stuff now?

sure you are lol

I have 32GB of RAM, and am on a Intel(R) Core(TM) Ultra 9 285K as well as a NVIDIA GeForce RTX 4070 Ti SUPER. If you wanna act smart and pretend I don't cuz it suits your argument, go ahead. I'll just send proof. This PC can literally run EVERY game out there, on the highest setting without cracking 50 celsius and without hitching.

[Max Shadow]

Download Lumen Begone from the Nexus. It will disable Ray Tracing, but the game will run better.

[patrick68794]

Publicado originalmente por Banafrit™:

Publicado originalmente por patrick68794:

sure you are lol

I have 32GB of RAM, and am on a Intel(R) Core(TM) Ultra 9 285K as well as a NVIDIA GeForce RTX 4070 Ti SUPER. If you wanna act smart and pretend I don't cuz it suits your argument, go ahead. I'll just send proof. This PC can literally run EVERY game out there, on the highest setting without cracking 50 celsius and without hitching.

So you have a midrange PC lol

[subATOMIC]

Publicado originalmente por Max Shadow:

Download Lumen Begone from the Nexus. It will disable Ray Tracing, but the game will run better.

Already tried that hours ago. Got me some spikes into 50 fps, but as soon as I started heading toward the city, the performance tanked again.