2 hour limit is BS

[Poxy100]

buy the game, start it
game wastes an hour building shaders,
45 minutes pass going through intro and character creation.
finally get to play the game
it runs like ASS
YOU HAVE LESS THAN 15 MINUTES TO TROUBLESHOOT
LABELING THIS AS PLAYABLE ON DECK IS A SCAM.

[Itchy_Tasty]

Sounds like its a YOU issue.

[Boba Fitt]

Originally posted by Itchy_Tasty:

Sounds like its a YOU issue.

nah OP got an point, compiling shaders can take forever, you could argue that you can just create a default character but then you still have to fight your way out of prison until you can see how the real fps outside is.

[Mightylink]

If you're that concerned you really should be watching streams of the game before purchasing it.

But I do agree on the 2 hour limit, maybe Steam could come up with a new way to detect when a game is actually being played, 2 hours of keyboard and mouse movement instead of 2 hours of time limit.

[Haych]

Feels like a principled criticism that would allow you to succeed in getting a refund.

[Demigod Chewtoy]

Pro tip: If you levy personal attacks on customer service, you're more likely to get your way.

[Jack]

This is a pretty valid criticism tbf, though it shouldn't take 45 minutes for shaders, no? That took me at most a couple of minutes.

[Boba Fitt]

Originally posted by Haych:

Feels like a principled criticism that would allow you to succeed in getting a refund.

+1 steam mods are very generous, its still a fresh launch, sometimes you can refund 4h in. They did it in monster wilds since almost everyone had extreme performance issues.

[⭕TheSodaman]

Originally posted by Poxy100:

buy the game, start it
game wastes an hour building shaders,
45 minutes pass going through intro and character creation.
finally get to play the game
it runs like ASS
YOU HAVE LESS THAN 15 MINUTES TO TROUBLESHOOT
LABELING THIS AS PLAYABLE ON DECK IS A SCAM.

2 hours is for the automated refund.

File for the refund and when there's a chance to write the shaders and performance issue you encountered here. If your game-time doesn't severely contradict your message (e.g., 8+ hours of the game running and some achievements), you might still get a refund under manual review.

[BeKindRewind]

Get a better PC my shaders only took about 5 mins

[Boba Fitt]

Originally posted by BeKindRewind:

Get a better PC my shaders only took about 5 mins

low effort bait, you dont own the game

[Knavenformed]

Originally posted by Poxy100:

buy the game, start it
game wastes an hour building shaders,
45 minutes pass going through intro and character creation.

At that point you should have enough red flags that your PC ain't cutting it

[Frank Knowhere]

lmao get good

[Forge Master]

Originally posted by Poxy100:

buy the game, start it
game wastes an hour building shaders,
45 minutes pass going through intro and character creation.
finally get to play the game
it runs like ASS
YOU HAVE LESS THAN 15 MINUTES TO TROUBLESHOOT
LABELING THIS AS PLAYABLE ON DECK IS A SCAM.

I do agree that Valve / Steam needs to update their policy... a blanket 2 hour limit is NOT a one size fits all for all games. Games that get you quickly into the things, such as a strictly live service game, the 2 hour limit makes sense, cause after 30 minutes, you'll know if its good or bad.. but a slower paced game that's a massive time sink.. 2 hours isn't long enough to make that call. Should go.. Quick games, 2 hours, Medium size games, 4 hours and large, slow, long term games, 6 hours...

Or at the least, there needs to be an exception.

AND yes, they NEED to factor in games that have either unintentional or intentional long setup times. Oblivion's one time shaders ate almost 15 minutes.

[Geralt]

For everyone saying "Get a better PC", dude literally said "LABELING THIS AS PLAYABLE ON DECK IS A SCAM."

He's on Steam Deck.

Although I will say my friend has had ZERO issues on Steam Deck once she got the shader stuff out the way.

[Valinov]

It's a UE5 game so it was to be expected.