I hope they fix the issue with DirectX12...

[marie5936]

I tried so many things but I couldn't get past the error when loading game:
"DX12 is not supported on your system. Try running without the -dx12 or -d3d12 command line argument."

I asked for a refund for the time being. I got all excited for nothing.

[Arc]

Your PC is likely not meeting minimum requirements in either Windows OS build, graphics card driver version or graphics card itself.

If you want to know which of the 3 components I have mentioned are causing the issue on your side, provide the following info:

Go to Steam client > Help > System Information

Copy and paste here the following info:

CPU Brand:
Driver: 
Driver Version: 
Driver Date: 
DirectX Card: 

In Windows > Start Menu > Settings > System > About > Windows specifications

Hit "Copy", and paste it here as well:

Edition
Version
Installed on
OS build
Experience

[marie5936]

Originally posted by Arc:

Here you go, hope this helps! Thank you!

CPU Brand: 11th Gen Intel(R) Core(TM) i9-11900H @ 2.50GHz
Driver: Intel(R) UHD Graphics
Driver Version: 32.0.101.6129
Driver Date: 10 18 2024
DirectX Card: Intel(R) UHD Graphics

Edition : Windows 11 Pro
Version : 23H2
Installed on : 2024-‎03-‎08
OS build : 22631.5262
Experience : Windows Feature Experience Pack 1000.22700.1081.0

It baffles me that I can run smoothly games like Elden Ring, God of War, Assassin's Creed Odyssey and RDR2 but this one is giving me trouble

[Arc]

Intel UHD is not supported (missing an instruction from DX12 Feature Level 12_1 ).

Do you have another graphics chip in your laptop (AMD or Nvidia) ?

[marie5936]

Hum, it's an ACEMAGIC Mini gaming PC, so I don't think so. :/

[Myztkl©-Kev]

someone posted a work around requiring DVXK, essentially a vulkan wrapper. Use the search feature.

[Valhalla Awaits]

Originally posted by marie5936:

I tried so many things but I couldn't get past the error when loading game:
"DX12 is not supported on your system. Try running without the -dx12 or -d3d12 command line argument."

I asked for a refund for the time being. I got all excited for nothing. :VGRUMPY:

Means your GPU is too old to run the game. The remaster uses UE5 for the graphics side of the game, and that requires a very recent version of DX12 to run, one that is only supported on more modern gpus. I had the same issue trying to run a UE5 game on my old outdated work laptop that had a GTX 970 in it. There is no workaround for this, UE5 "REQUIRES" a newer gpu to even function.

Edit: I went and looked it up for you which gpus support it, you need a minimum of a GTX 2060 or newer.

[Arc]

Originally posted by Myztkl©-Kev:

someone posted a work around requiring DVXK, essentially a vulkan wrapper. Use the search feature.

That workaround is only useful if your OS is out of date, it does not do anything on unsupported hardware.

Originally posted by Valhalla Awaits:

...
I had the same issue trying to run a UE5 game on my old outdated work laptop that had a GTX 970 in it.
...

GTX970M will run UE5 games that have Nanite, Lumen and VSM like this one tho.
Maxwell 2.0 fully supports DX12 FL12_1 that this engine needs.

It's Maxwell 1 that doesn't, so GTX960M and lower in laptops and GTX700 desktop.

[marie5936]

Originally posted by Arc:

Originally posted by Myztkl©-Kev:

someone posted a work around requiring DVXK, essentially a vulkan wrapper. Use the search feature.

That workaround is only useful if your OS is out of date, it does not do anything on unsupported hardware.

Originally posted by Valhalla Awaits:

...
I had the same issue trying to run a UE5 game on my old outdated work laptop that had a GTX 970 in it.
...

GTX970M will run UE5 games that have Nanite, Lumen and VSM like this one tho.
Maxwell 2.0 fully supports DX12 FL12_1 that this engine needs.

It's Maxwell 1 that doesn't, so GTX960M and lower in laptops and GTX700 desktop.

Thanks for the follow up. I guess I'll play the remaster in a few years when I have a new computer (the current one is pretty new as of 2025 lmao) and it's a classic. We'll probably have The Elder Scrolls VI by then!