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I don't think this is true. I have mine set to stereo and I ran into one of these no audio npc's on the pilgrimage quest tonight.
Strange. Weirdest things I've run into that weren't that was the Adoring Fan switching to an angry dark elf voice whenever you sneak or steal around him and one orc who had a very low voice for some lines, And a Moth priest who had two entirely different voice actors.
Maybe it's yet another related issue, I heard there were some dialog they couldn't or didn't remaster still.
Go in system -> sound -> properties -> advanced settings -> audio enhancements -> Device default effect to Off.
This "enhancement" has caused odd sounds in games with reverb and echo sound effects.
Try disabling that and hear if it makes a difference.
You should always use stereo/headphone option when using any kind of headphones no matter if they say 5.1 or 7.1 and let the headphones do the 5.1 conversion of the 2.0 stereo signal.