After one play, the game doesn't start.

[vividvim]

Today I tried to play this game on a second time, but it didn't even start.
At first time I played it through the "Display Configuration" and "Save and Play" version.
And today I tried both "Gray Matter Play" and "Display Configuration" versions and all are failed.
What's the problem?

[sailorbear510]

What OS are you on? More details about your computer would be nice in order to help troubleshoot this.

[vividvim]

Originally posted by ImALittleBear:

What OS are you on? More details about your computer would be nice in order to help troubleshoot this.

windows 7 64

[sailorbear510]

Originally posted by vividvim:

Originally posted by ImALittleBear:

What OS are you on? More details about your computer would be nice in order to help troubleshoot this.

windows 7 64

Let me take a look at this in further detail. It would be nice if you could send me your system specs to [e-mail] (DXDIAG report that is)

[vividvim]

Originally posted by ImALittleBear:

Originally posted by vividvim:

windows 7 64

Let me take a look at this in further detail. It would be nice if you could send me your system specs to [e-mail] (DXDIAG report that is)

Intel Core i7-3770K 3.50GHz / Geforce GTX 680 / 32 GB RAM / 1600x900 60Hz / Windows 7 Pro 64

[sailorbear510]

Originally posted by vividvim:

Originally posted by ImALittleBear:

Let me take a look at this in further detail. It would be nice if you could send me your system specs to [e-mail] (DXDIAG report that is)

Intel Core i7-3770K 3.50GHz / Geforce GTX 680 / 32 GB RAM / 1600x900 60Hz / Windows 7 Pro 64

I'll still need a DXDIAG report if you don't mind :)

[vividvim]

Originally posted by ImALittleBear:

Originally posted by vividvim:

Intel Core i7-3770K 3.50GHz / Geforce GTX 680 / 32 GB RAM / 1600x900 60Hz / Windows 7 Pro 64

I'll still need a DXDIAG report if you don't mind :)

Giving you my info doesn't cause any harm to me, right??

[󠁳Bakhtosh]

The DxDiag.txt (DirectX diagnostic protocoll) does not contain any personal data apart from the machine name you've chosen (and you can just open the DxDiag.txt and delete the entry). It only contains info about the Windows version, the hardware, drivers, codecs and with some Windows versions some basic info about the latest crashes. It doesn't contain a list of installed programs or tools.

Since drivers are listed you can for example see emulated DVD drives. Depending on that entry you can see if someone is using DVD emulation to bypass DVD related copy protections. If you don't use questionable tools that depend on system drivers, you don't have to worry.


Apart from that:
What happens if you try to start the game now?
Does the window of the configuration tool just close and nothing else happens?
Or do you get an error message?
Or does a black screen or a loading screen appear first, before it disappears again?
If you try "Gray Matter Play", does the configuration window come up or not?
What happens if you go to the subfolder "GrayMatter" of your documents folder, delete the file "Profile.dat" and then try to start the game?

[vividvim]

Originally posted by Bakhtosh_nar_Kiranka:

The DxDiag.txt (DirectX diagnostic protocoll) does not contain any personal data apart from the machine name you've chosen (and you can just open the DxDiag.txt and delete the entry). It only contains info about the Windows version, the hardware, drivers, codecs and with some Windows versions some basic info about the latest crashes. It doesn't contain a list of installed programs or tools.

Since drivers are listed you can for example see emulated DVD drives. Depending on that entry you can see if someone is using DVD emulation to bypass DVD related copy protections. If you don't use questionable tools that depend on system drivers, you don't have to worry.


Apart from that:
What happens if you try to start the game now?
Does the window of the configuration tool just close and nothing else happens?
Or do you get an error message?
Or does a black screen or a loading screen appear first, before it disappears again?
If you try "Gray Matter Play", does the configuration window come up or not?
What happens if you go to the subfolder "GrayMatter" of your documents folder, delete the file "Profile.dat" and then try to start the game?

Hey I deleted the file "Profile.dat" as you said and the game came back to work.
Why is that the cause of problem? And can I play the game continuously without that file?

[vividvim]

Originally posted by Bakhtosh_nar_Kiranka:

The DxDiag.txt (DirectX diagnostic protocoll) does not contain any personal data apart from the machine name you've chosen (and you can just open the DxDiag.txt and delete the entry). It only contains info about the Windows version, the hardware, drivers, codecs and with some Windows versions some basic info about the latest crashes. It doesn't contain a list of installed programs or tools.

Since drivers are listed you can for example see emulated DVD drives. Depending on that entry you can see if someone is using DVD emulation to bypass DVD related copy protections. If you don't use questionable tools that depend on system drivers, you don't have to worry.


Apart from that:
What happens if you try to start the game now?
Does the window of the configuration tool just close and nothing else happens?
Or do you get an error message?
Or does a black screen or a loading screen appear first, before it disappears again?
If you try "Gray Matter Play", does the configuration window come up or not?
What happens if you go to the subfolder "GrayMatter" of your documents folder, delete the file "Profile.dat" and then try to start the game?

No no. It doesn't start again.
The game just doesn't start, not error message or blackscreen.
And I found that "profile.dat" appeared again so I deleted it again but it didn't work.

Are you checking my dxdiag.txt?

[sailorbear510]

Your system seems to be fine running the game, but sounds like the install components may have been corrupt somewhere along the process. Would you mind replacing that file if you can and do a Steam verification check to see if any files did get corrupted? Would be interesting to know the end result.

[vividvim]

Originally posted by ImALittleBear:

Your system seems to be fine running the game, but sounds like the install components may have been corrupt somewhere along the process. Would you mind replacing that file if you can and do a Steam verification check to see if any files did get corrupted? Would be interesting to know the end result.

Integrity Check has found out nothing wrong.

[󠁳Bakhtosh]

Originally posted by vividvim:

Hey I deleted the file "Profile.dat" as you said and the game came back to work.
Why is that the cause of problem? And can I play the game continuously without that file?

The "Profile.dat" contains the settings that are chosen with the configuration tool. If the file doesn't exist and you try to start the game, the configuration tool is started automatically. The file gets created if you choose "Save" or "Save and Run Gray Matter" at the configuration tool. It's needed to initialize the game engine. So that's the reason why it gets created again if you delete it manually.

I can think about a couple of problems with an already existing "Profile.dat".
For example if you switch the display inbetween (for example if you use a laptop and sometimes play with the laptop display and sometimes with a connected monitor/TV). Since the file is stored in a subfolder of the user account documents folder its possible that the game has problems open that file again if the user account folder was moved to a different drive (for example network drive) or if the user account name contains unusual special language characters.

You wrote deleting the "Profile.dat" worked only once. Are you sure when you deleted it the next time that it was really deleted (sometimes Windows rejects a delete order if it thinks the file is still in use)? And you used "Save and Run Gray Matter" after you deleted the file, so that the game immediately starts? Can you try it again with the mentioned points in mind?

If it still doesn't work I suggest you create a new Windows User account and make sure you a) choose a simple name with no special language characters and b) don't move the user account folder. Then log off from your normal account and log in into this account. Start Steam (you probably have log into Steam manually) and then the game. If it works this way just use this Windows User account to play Gray Matter. Afterwards you can delete it.

[vividvim]

Originally posted by Bakhtosh_nar_Kiranka:

Originally posted by vividvim:

Hey I deleted the file "Profile.dat" as you said and the game came back to work.
Why is that the cause of problem? And can I play the game continuously without that file?

The "Profile.dat" contains the settings that are chosen with the configuration tool. If the file doesn't exist and you try to start the game, the configuration tool is started automatically. The file gets created if you choose "Save" or "Save and Run Gray Matter" at the configuration tool. It's needed to initialize the game engine. So that's the reason why it gets created again if you delete it manually.

I can think about a couple of problems with an already existing "Profile.dat".
For example if you switch the display inbetween (for example if you use a laptop and sometimes play with the laptop display and sometimes with a connected monitor/TV). Since the file is stored in a subfolder of the user account documents folder its possible that the game has problems open that file again if the user account folder was moved to a different drive (for example network drive) or if the user account name contains unusual special language characters.

You wrote deleting the "Profile.dat" worked only once. Are you sure when you deleted it the next time that it was really deleted (sometimes Windows rejects a delete order if it thinks the file is still in use)? And you used "Save and Run Gray Matter" after you deleted the file, so that the game immediately starts? Can you try it again with the mentioned points in mind?

If it still doesn't work I suggest you create a new Windows User account and make sure you a) choose a simple name with no special language characters and b) don't move the user account folder. Then log off from your normal account and log in into this account. Start Steam (you probably have log into Steam manually) and then the game. If it works this way just use this Windows User account to play Gray Matter. Afterwards you can delete it.

I use only one monitor and my user account name is just "Administrator".
I think that "profile.dat" was moved or deleted with no problem each time.
And I wouldn't want to fail to open the game any more, so I received a refund. Thank you for your replies.

[Rhyno Seacrest]

Another solution you can try is set it to Compatibility Mode, specifically to Windows XP SP2