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increase the amount of vehicles
create more stops around the crowded area
As above, I think find where most go and get some metro stops in place.
However, if that doesn't mitigate the problem, it's a sign you should start thinking about using metro or train. Heck, you could even stack a rail over the road (requires 'Fine Road Anarchy' mod among others) and use an elevated station like 'NYC_Elevated Stacked Train Station'. I do this and use the 'VIRM 4 car train' with a capacity of 500 to solve this kind of problem.
Out of curiosity (i dont have 'mass transit') are your busses 'unbunching'?...not saying that is causing the\a issue.
Edit: Could be traffic jam around bus sration\depot?
1
With subway nearby
Depot and station nearby - traffic jam
The last image i was able to fix by changing the street to a double lane one way and bulldozing stores. The two highway ramps need work but saving that for later.
If that works then will know if it was causing the problem.
I just have buses going perpendicular to subways. this way they can go both north and sound south, but also east and west.
Don't run two lines on the same route. no two bus lines, one going clockwise and the other counterclockwise. That just makes things worse. Same with two lines of one subway route and one bus route. Doubling up just generates more traffic than anything else.
Just make sure the routes go somewhere the cims need to go.
If I had traffic like that, I'd be questioning the layout and why I have such heavy traffic. And what alternatives I should be using.
I mean irl you'd never see two bus routes using the exact same route. They are usually spread out by quite a bit to offset traffic loads to keep traffic low. i.e. if they're heavy in one spot, then they are likely light in others and can be offset to other routes to even out loads without creating a duplicate route.
Yes, partial overlap, and 99% of the time with no overlap at all. But, not completely the same route in reverse, or one route in metro then another with buses, or whatever. You typically want routes spaced out far apart to cover more people with fewer buses.
I mean, from a hub, buses need to overlap a little just to get out of the gate.