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Here is the link for the savegame: https://steamcommunity.com/sharedfiles/filedetails/?id=2212071504
The map you're playing on is Arid Plains which has a total of four intercity train connections. Out of these you're probably using two at most since the rest are outside of your city's limits. The game assigns every intercity connection to a specific platform, so it's likely that your rails aren't connected to platforms the way the game wants. You need to connect all platforms to intercity connections currently in use, there's no other way to find out which intercity link is connected to which platform.
All platforms have a way to connect to the exit connection - still no Intercity trains
This screen is a shot of the tracks[www.whiteknight77.net] after I added to what you had and made some small adjustments to get them to connect. Notice the orange train on the left. That is your intercity train to outside connections as you can see here[www.whiteknight77.net]. The blue train is from a station I added on the other side of the river. Give tourists a place to go once they get to the end of line station.
A rider is entering the station on the other side of the river[www.whiteknight77.net] on a side road I put the station on to keep the noise from bothering the cims in the low density residential area. Notice that there are bus stops on either side of the road. I moved the stops for your lines to near the station and put an elevated walkway over the road so cims could cross the street to the station easier and without needed to walk around the corner and back to use a crosswalk.
As you can see, both intercity and intracity trains are using the station[www.whiteknight77.net]. In my city, I have intercity trains using 2 different platforms (see the screens in the linked thread above) and are dropping off tourists[www.whiteknight77.net] in your city. This night shot of your city[www.whiteknight77.net] shows some additions I had made to your city.
I made the changes to the tracks while on pause and when I unpaused your game, you had cims in the residential area across the river from the tracks complaining of low land value due to pollution and lack of services. The population dropped down and built back up. Make your changes to the train tracks on pause, dezone industry on the road closest to the residential area and plant trees, lots of them, they will help reduce the pollution there.
Also, in that area near the station with nothing in it, dezone all of that as well and add zones in smaller sections verses everything at once, I had something like 46% unemployment rates and industry wanting workers. If that happens and a building is abandoned, bulldoze it and dezone it. And add more services all around. It looks like you have plenty of parks so far, but clinics, fire houses, police stations and trash services are needed. Set districts and give then policies, and increase taxes for everyone to 12%.
If you want the city as I reworked it, I can repost it, but you may want to rebuild the tracks yourself. Let me know.
@WhiteKnight77