Crashes during first load

[Relentless Alcotester]

Can`t past first loading screen
Ryzen 7 7700X, RTX 4070

[[KäPy] Switch 2 LETS GO]

it crashes to desktop for me but only after trying to move my beyond good and evil original save file over to the anniversary edition

[Ubi-Vinci]

Originally posted by Relentless Alcotester:

Can`t past first loading screen
Ryzen 7 7700X, RTX 4070

Hello there Relentless Alcotester

Sorry to hear it.

Please try the basic PC troubleshooting steps first: https://ubi.li/8Nv0g
Disable all overlays you may have and 3rd party software running in the background.

Let us know if any of it helped.

Ubisoft Support

[Ark]

****EDIT: Disabling Steam Overlay got me past the first load screen.

Also crashing on startup load screen. Cannot get past it. GTX 4070, AMD Ryzen 7 7800X3D CPU

[[KäPy] Switch 2 LETS GO]

is it possible to load the original beyond good and evil pc save file to the anniversary edition so I don't have to start all the way over ?

[mrbayramplays]

About to Try it on my 4070 super but it also crashes on my rog ally

[Relentless Alcotester]

Originally posted by Ubi-Vinci:

Originally posted by Relentless Alcotester:

Can`t past first loading screen
Ryzen 7 7700X, RTX 4070

Hello there Relentless Alcotester

Sorry to hear it.

Please try the basic PC troubleshooting steps first: https://ubi.li/8Nv0g
Disable all overlays you may have and 3rd party software running in the background.

Let us know if any of it helped.

Ubisoft Support

Update: It dont crash if strart derectly from Ubisoft Connect

[HamburgerPrime]

So mine will launch, but it isnt anywhere loading. Ive gone through all permissions and task manager. It shows ive played almost 20 minutes and it hasnt even loaded for me to log into the game.

[Kingmoaman]

We have a Radeon 6650 XT and an Intel CPU. The game loads up and does the loading bar on the bottom right then just stays on a black screen but the cursor is till movable. It eventually does a windows crash.

[Kingmoaman]

Originally posted by Relentless Alcotester:

Originally posted by Ubi-Vinci:

Hello there Relentless Alcotester

Sorry to hear it.

Please try the basic PC troubleshooting steps first: https://ubi.li/8Nv0g
Disable all overlays you may have and 3rd party software running in the background.

Let us know if any of it helped.

Ubisoft Support

Update: It dont crash if strart derectly from Ubisoft Connect

It still crashes for us no matter how you launch it. We have a Radeon 6650 XT.

[megapro]

On my PC (Ryzen 9 7900X, RTX 3080) it works when launching it through uplay/ubisoft connect or whatever they call it now.

On my Steamdeck that obviously doesn't work without switching it to desktop mode so an actual fix by ubisoft would still be very much appreciated.

[Ubi-Vinci]

Hello everyone

These crashes are now being investigated by the game team.
Thank you for your patience and apologies for the issue.

We still advise you to submit tickets and attach diagnostic files from your PCs.

Ubisoft Support

[mrbayramplays]

Originally posted by Ubi-Vinci:

Hello everyone

These crashes are now being investigated by the game team.
Thank you for your patience and apologies for the issue.

We still advise you to submit tickets and attach diagnostic files from your PCs.

Ubisoft Support

Any update on this ?

[Ubi-Vinci]

Hello mrbayramplays and everyone else.

Sorry, we do not have any new information to share at this point.
Many crashes may be due to individual circumstances. If no advise posted in this forum and thread helps you, I advise you to generate diagnostic files from your PCs and attach them to a support ticket for analysis - https://ubi.li/i1JM5