Having Issues? Report here & help us get it fixed

[Gears for Breakfast]

Make sure to visit the A Hat in Time Help Center:

A HAT IN TIME HELP CENTER

[support.hatintime.com]

Hi everyone!
If you're experiencing issues with performance, controllers, bugs or launching the game, please paste your specs here (including OS) alongside a description and we'll investigate the issue.

Some Hot Tips (tm) before you post:
1) If on a laptop, make sure you're running using your dedicated GPU, not your integrated. This can usually be changed in your Nvidia / Intel graphics settings.
2) Try lowering the graphics settings if the game is performing poorly.
3) If the game is taking a bit to load, try waiting it out. If that doesn't fix it, see if you have enough harddrive space? Try moving the game to a faster harddrive?
4) If you're feeling really frustrated with how the game is performing, and don't wanna wait for a patch, that's OK! Feel free to use Steam Refunds, there is no shame in it. If the game doesn't work for you, you are more than welcome to get a refund and purchase the game later if you so desire.

While we can not respond to everyone here and on social media, we will continue to push out patches to fix whatever you report. So please keep reporting! Thank you!

[SelfCookedS'mores]

I can't open the game when on the modding beta, anyone else having this issue? Was opening eralier on today.

Edit: Issue fixed, it was just cluelessness on my part. Deleted mod folders in the game's files and it opened.

[wolo]

The game won't start!!1! halp!

Well, I have a bit more information than that. The game is copying one mod to HatInTimeGame/Mods, and if I remove that mod the mod it copies just changes, the crash still occurs. Sometimes the game crashes after going fullscreen but remaining blank, other times it doesn't get past the launch splash.

If you would like the .dmp file the game put in Logs, I can supply that too. (I don't know Unreal, but I know things in folders called logs are often used for debugging purposes.)
I'm going to switch off of the modding support beta until I can solve this as a temporary fix.

[bird daughter]

引用自 Unspeci：

The game won't start!!1! halp!

Well, I have a bit more information than that. The game is copying one mod to HatInTimeGame/Mods, and if I remove that mod the mod it copies just changes, the crash still occurs. Sometimes the game crashes after going fullscreen but remaining blank, other times it doesn't get past the launch splash.

If you would like the .dmp file the game put in Logs, I can supply that too. (I don't know Unreal, but I know things in folders called logs are often used for debugging purposes.)
I'm going to switch off of the modding support beta until I can solve this as a temporary fix.

It's the cappy mod, to be exact.

[DescipleOfZen]

引用自 Charcocoa：

引用自 Unspeci：

The game won't start!!1! halp!

Well, I have a bit more information than that. The game is copying one mod to HatInTimeGame/Mods, and if I remove that mod the mod it copies just changes, the crash still occurs. Sometimes the game crashes after going fullscreen but remaining blank, other times it doesn't get past the launch splash.

If you would like the .dmp file the game put in Logs, I can supply that too. (I don't know Unreal, but I know things in folders called logs are often used for debugging purposes.)
I'm going to switch off of the modding support beta until I can solve this as a temporary fix.

It's the cappy mod, to be exact.

That mod works for me but the hat is UGGLLLYYY

[Kyle]

So I just bought the game, installed, and was greeted by a windows error message that said the game .exe just stopped running. (No actual error code or anything)
-tried deleting all local content
-reinstalled: same result
-tried version 1.0 : same result

I’m on windows 10. Everything on steam is working normally. Kinda disappointed, but hopefully this is being worked on.

Side note: runs on my Mac, but it doesn’t have a gtx 1070 :P

[opel astra berlina turbo 2016]

For some reason i cant get certain achivments like the one hit hero badge and Let there be light but i do get certain achivments like the all clear ones.
How do I fix it?
im using the modding support beta.

[NekoJonez]

So, here is a strange issue. In the last area, you can do some time pieces out of order. But, when you finish the first one that your "Kids Hat" ability recommends and then exit the world and want to go for another, the hat ability still goes to the first as if you didn't pick it up.

Is this an issue only I have or is this a known bug?

(Using W10, Geforce 660, custom build PC)

[NekoJonez]

Here is another glitch/bug report.
If you skip parts before the final confrontation with -END BOSS OF THE GAME-, the camera can get locked and make it hard to make your decision. (Made it a bit vague to avoid spoilers, but if you know the ending, you know which moment I'm talking about)

[CrabBar]

引用自 Jonezy：

So, here is a strange issue. In the last area, you can do some time pieces out of order. But, when you finish the first one that your "Kids Hat" ability recommends and then exit the world and want to go for another, the hat ability still goes to the first as if you didn't pick it up.

Is this an issue only I have or is this a known bug?

(Using W10, Geforce 660, custom build PC)

That's common issue, has to do something with Time Piece priority not going down if picked up already

[CrabBar]

Minor visual glitches

- Ice Hat skins do not change Ice Statue form, it's always with basic skin on.

- Scooter: Hover Badge does not show proper animation. Hat Kid can fall from slippery wall into a scooter.

- You can hold quick hat choice and it will not disappear if you run into game ending situation (ex. picking time piece). The animation will play slower than usual until loading screen, music often desyncs.

[wolo]

引用自 Charcocoa：

引用自 Unspeci：

The game won't start!!1! halp!

Well, I have a bit more information than that. The game is copying one mod to HatInTimeGame/Mods, and if I remove that mod the mod it copies just changes, the crash still occurs. Sometimes the game crashes after going fullscreen but remaining blank, other times it doesn't get past the launch splash.

If you would like the .dmp file the game put in Logs, I can supply that too. (I don't know Unreal, but I know things in folders called logs are often used for debugging purposes.)
I'm going to switch off of the modding support beta until I can solve this as a temporary fix.

It's the cappy mod, to be exact.

I haven't installed that mod

[soj]

i've run into a bug during stage 2 level 1. in the drawing section for the bird passport my mouse cursor is unable to move outside of a certain small square and i am unable to progress because i cannot hit the "done" button

[Count Moldy]

I would really like to play again. I wish I could pinpoint what patch broke my controller support. It is just a logitech that uses xinput. Please look into it. It would fine and then one day it stopped after I took a break from the game. It still works the same in many other games. This is the only game it has stopped working in. I have tried every semi controller related issue in these forums and for other games even.

[DescipleOfZen]

引用自 Count Moldy：

I would really like to play again. I wish I could pinpoint what patch broke my controller support. It is just a logitech that uses xinput. Please look into it. It would fine and then one day it stopped after I took a break from the game. It still works the same in many other games. This is the only game it has stopped working in. I have tried every semi controller related issue in these forums and for other games even.

If it uses Xinput, you should be fine. I used x360 then PS4 controller; both use Xinput and work amazing.

[Tundrest | stopkillinggames.com]

引用自 Крабовая Палочка：

Minor visual glitches

- Ice Hat skins do not change Ice Statue form, it's always with basic skin on.

Probably not a glitch, that's how it's always been. I'd bet no alternative ice forms exist.