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The Last of Us™ Part II Remastered

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chevzor Apr 4 @ 9:34am
The game crashes in the theater after the guitar scene
Every time Ellie finishes playing the guitar in the theatre, my screen goes black and game crashed.
Checked the game files in the steam, didn't help.
A developer of this app has marked a post as the answer to the topic above.
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Originally posted by Nixxes_Community:
Hey all, thanks for sharing your feedback. We are investigating this crash.

So far our investigations point out that this crash can occur for some players when the game is set to 1440p in combination with the "Medium" setting for Volumetric Fog.

If you experience this crash, try changing the resolution or the Volumetric Fog setting.

If this does not help, please reach out to Nixxes Support[support.nixxes.com].
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Showing 1-15 of 90 comments
vay Apr 4 @ 9:39am 
same problem. tried all of the guides start theathre chapter again and 0 result. i checked the problem in logs and it says (code: 0xc0000005): "Access violation"
so i checked about this code but hothing works
Last edited by vay; Apr 4 @ 9:40am
#1
chevzor Apr 4 @ 9:41am 
I just can't continue playing the game as I just crash after that scene.
I don't know if the developers will see this
#2
vay Apr 4 @ 9:42am 
Originally posted by chevzor:
I just can't continue playing the game as I just crash after that scene.
I don't know if the developers will see this
specs?
#3
chevzor Apr 4 @ 9:44am 
Originally posted by vay:
Originally posted by chevzor:
I just can't continue playing the game as I just crash after that scene.
I don't know if the developers will see this
specs?
7800x3d
32 ram
5070 ti
ssd
#4
Longin Apr 4 @ 9:46am 
This is known problem in further play...pls STICK THIS.
Only workaround is switch to window mode, play this chapter and then switch back to fullscreen.
#5
vay Apr 4 @ 9:50am 
Originally posted by Longin:
This is known problem in further play...pls STICK THIS.
Only workaround is switch to window mode, play this chapter and then switch back to fullscreen.
I love u man, it wokred
#6
chevzor Apr 4 @ 9:51am 
Originally posted by Longin:
This is known problem in further play...pls STICK THIS.
Only workaround is switch to window mode, play this chapter and then switch back to fullscreen.
Okay, I'm going to try it
#7
chevzor Apr 4 @ 9:53am 
Originally posted by Longin:
This is known problem in further play...pls STICK THIS.
Only workaround is switch to window mode, play this chapter and then switch back to fullscreen.
Yeah it worked, thanks dude!
#8
Willis_ Apr 4 @ 12:51pm 
Crashing at Theatre *Spoilers*
Anyone else having a issue with the game just black screening and crashing when ellie is playing the guitar in the theatre, its done it in the same spot over 5 times so im guessing its a general issue. any fixes would be appreciated
#9
Laureano Apr 4 @ 12:57pm 
same issue man, verified integrity of game files but still crashing
#10
episoder Apr 4 @ 1:12pm 
when is that? i may or may not confirm that tonite. on the way to the courthouse. chillin :)
#11
Ozzy_Is_Aussie Apr 4 @ 1:15pm 
Yeah :steamsad:
#12
Willis_ Apr 4 @ 1:27pm 
Originally posted by episoder:
when is that? i may or may not confirm that tonite. on the way to the courthouse. chillin :)
few hours ahead of there
#13
Laureano Apr 4 @ 2:05pm 
i switched the resolution and it loaded the next chapter correctly
#14
Longin Apr 4 @ 2:16pm 
ok...I have found another fix...try to decrease "Volumetric Effects". In my case it was root cause. Or justr try set quality to low and try to increase one setting one by one to find what causing crash
#15
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The Last of Us™ Part II Remastered > General Discussions > Topic Details
Date Posted: Apr 4 @ 9:34am
Posts: 90

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