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check manage inventory —> archive tab.
if that doesnt help, make sure to launch the game on every platform and storefront you have connected and make sure to reach the game lobby to make all the items sync properly.
and last but not least, if nothing of the above works, make sure to create new save files on the platform u are currently using (I assume pc) following my video guide here;
https://youtu.be/GK5HbRYY_3c?si=JOgr623we__0XF1a
(if u are from console, follow the links for console platforms in the discord guide).
let me know.