log in processing error. please someone respond

[spzrkles]

i got a new gaming pc yesterday, and got steam, logged in and downloaded rocket league. i clicked on play and then once the game launched, i came to the screen where it says click any button to continue. once i pressed it, every time i load the game i get stuck on a page that says log in - processing. it's really starting to pi$$ me offthat i cant play, can anyone help me?

[Simo62bit]

make sure all your platforms account are linked to the correct epic games account at the following link:
https://www.rocketleague.com/activate
after that:
- try to log out and log back in from the Epic Games Launcher / Steam process and account.
- delete the game cache and launcher specific caches,
for the game; https://www.epicgames.com/help/en-US/c-Category_RocketLeague/c-RocketLeague_TechnicalSupport/how-do-i-delete-the-rocket-league-cache-on-a-pc-a000084230
for steam launcher: https://help.steampowered.com/en/faqs/view/6AD7-820D-8BE5-E51F
for epic games launcher: https://www.epicgames.com/help/en-US/c-Category_Fortnite/c-Fortnite_TechnicalSupport/how-do-i-clear-the-launcher-cache-on-pc-a000086158
- try to reinstall the game

[spzrkles]

thanks for all your suggestions, but your advice was in vain - i dont think ill ever get it working again on steam unfortunately :(

[Simo62bit]

thats unfortunate to hear.
if u want, u can still try to send me the game session logs, I can give them a watch.
past them on pastebin.com and send me the link to that file.

if you dont know how to gather logs, here are the steps:
- Click the Folder icon on the taskbar at the bottom of the screen
- This will open File Explorer
- Click on Documents in the left column
- Double click My Game in the center column
- Double click Rocket League
- Double click TAGame
- Double click on Logs

or simply to try contact the official support here:
https://www.epicgames.com/help/en-US/c-Category_RocketLeague

[spzrkles]

not sure i did this correctly, but is this the correct link? https://pastebin.com/iupmQnxJ

[Simo62bit]

seems to be the correct one, yeah.

from that file I can see you are using bakkesmod so make sure to disable it while trying to see if the error persists.

also, I can see that the game is unable to access some of the main epic services.
that may be related to multiple reasons and there is no global fix for that.

I can also see that the game is having issues recognizing the save file and attempts to create new non-corrupted ones multiple times after trying to read them.

my advice at this point is to:
- fresh install windows with an usb drive from bios using media creation tool.
- after that,reinstall all of the system basic drivers and updates from windows updates.
- make sure the system clocked is synced correctly.
- install rocket league but dont do the same with bakkesmod.
- create new save files following my yt video tutorial:
https://youtu.be/GK5HbRYY_3c
- try to launch the game again.

[spzrkles]

in the video ( at abt 2 mins) it says that if your cloud saves automatically sync once the game is launched and the files are corrupt then nothing will fix it, so essentially do you think i've permanently lost access?

edit: i said at the beginning that i had already got the game on my laptop, and when i downloaded and played it on my new desktop computer, the issue started happening. at that point, i had rocket league set to auto save to the steam cloud. because the issue is also occurring on the laptop, it is definitly a steam issue and i have already tried resetting my PC. i'm not sure there's much hope if as you say the steam cloud files are permanently corrupted as a result of the steam cloud automatically saving corrupt files into the cloud

[Simo62bit]

Originally posted by spzrks^^:

in the video ( at abt 2 mins) it says that if your cloud saves automatically sync once the game is launched and the files are corrupt then nothing will fix it, so essentially do you think i've permanently lost access?

thats the part of the video I didnt really explained well.
what I meant is that - if you have corrupt save files and create new ones without first disabling cloud sync, that wont fix your issue as those corrupts files keep getting created.

if u disable cloud saves and then create new save files then its all good!

[spzrkles]

i think before seeing your messages i tried creating new save files without disabling cloud sync because from other sources people just deleted the rocket league folder in My Games>Rocket League, so does that mean it is impossible to play rl from steam again and if i want my account back i need to unlink steam from my epic games account?

[Simo62bit]

no that is just a save file.
its okay if u deleted it, nothing to worry about as it only contains:
- Replays
- Training Sequences that have not been uploaded
- Video settings (Resolution, Max FPS, etc.)
- New User Experience Completion (Intro cinematic, Intro match

the rest as:
- XP, Levels, and Titles
- Inventory (all Items)
- Matchmaking information (ranks, skill rating, etc.)
- Game settings
- Presets
- Statistics
- Uploaded Training Sequences
is stored on the servers.

so as I said, if u really want to try fix your issue, follow this message:

Originally posted by Simo62bit:

- fresh install windows with an usb drive from bios using media creation tool.
- after that,reinstall all of the system basic drivers and updates from windows updates.
- make sure the system clocked is synced correctly.
- install rocket league but dont do the same with bakkesmod.
- create new save files following my yt video tutorial:
https://youtu.be/GK5HbRYY_3c
- try to launch the game again.

[spzrkles]

i just wanted to let you know that the issue is fixed :)

[Simo62bit]

could I ask what helped?

[spzrkles]

no idea i just decided to try again one day and it started working, thanks for all your help as im sure something you did helped xD