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Nevertheless, if you'd like to submit a ticket with the Customer Care team, you can do so here:
They want to ban the person from the game not the single accounts they are using, and it sounds like a hardware ban as IP ban's with dynamic ip's and proxy/vpn connections can cause more problems than they solve, the only way around it would be be to change your network card, motherboard, graphics card and ram aka new computer needed..thank you.
fs