A Warning About Spending Money in Rocket League

[Ra's Al Goal]

I'm about a week into a battle to get a response from Rocket League support after their Epic account linking system destroyed my 8 years worth of progress and inventory. I've had live chat, email on the support form, conversations with them on X.com, everything ends up with the same result - The support staff (who appear to potentially be AI bots) are giving me the same repetitive cycle of 'set your Primary to the one with the most progress' message. I've told them *over and over* that I have set my account to the correct primary (Steam), that I have also tried toggling back and forth between Epic and Steam but nothing brings back my history or inventory. I asked them if they have a way to reset your account back to a snapshot from say a month ago or whatever they store - NO ANSWER. It's very patronising to keep getting the same 'have you tried the basic troubleshooting items on our support page' messages from them when I'm days and hours into communicating with them.

I always had a feeling this would happen when the game ended up in Epic's hands and it turns out I was right. It might sound like I'm getting worked up over a game, well it's one of very few that I play, and I have some black market inventory items in there which were gifted to me by someone who is no longer around.

Between this lack of support, the replacement of the original servers with cheap unreliable laggy servers in Europe and rumours I'm hearing about players being banned for having political views that mildly disagree with the game developers (I'm literally talking about conversations not offence or harassment in any game), I think it's probably the end for me playing Rocket League nor paying for anything in Epic's catalogue from here.

Before you click to buy on anything in RL, remember it might just all disappear randomly one day with zero resolution and no interest given by the game company.

[いか]

Oh dude you got a right to be mad. This is one of the few games I play as well. I'd be raging.

[SHOCKNUTZ]

should get a plane ticket and walk into the office in person.

[ØG]

I honestly don't understand why people link the steam RL account to epic. What's there to gain besides possible problems?

[Amalgam]

Okay.

[Ra's Al Goal]

Originally posted by ØG:

I honestly don't understand why people link the steam RL account to epic. What's there to gain besides possible problems?

Was hoping to play on XBOX in my lounge (big low latency TV). Unfortunately you can't link XB to Steam, so you have to create an Epic account first and go through the linking stuff, then you can add the Xbox Live account to the link page. I've had it working in the past when I had a previous Epic account, all the inventory was there, Epic client worked on desktop, Xbox worked. When I linked this more recent account, at first I thought it was because it had put the Epic on primary which had no progress, but it was when I played in Steam I realised it was nuked.

I had hundreds of toppers, several Black Market wheels and wraps for the cars, seasons worth of stuff unlocked and all the trails. When I go into the Epic client there are literally 2 cars, about 4 toppers, 3 trails. If I log into Steam I see *some* of my old inventory such as the Takumi, but all the rare stuff is missing. If I looked up my stats it said 'highest rank achieved N/A' when it had been Diamond 3.

I actually had a long live chat with one of their support staff who was friendly enough, and he/she said 'switch Primary to Epic then back again after 24 hours and we'll see if that fixes it' that was days ago and it made no difference, I submitted a long screed to them in the email form which I can see is still Open in the support page. On Twitter I've reached out to them and it's dreadful canned replies ignoring what I literally post right above their reply.

What is annoying is I feel like if one of the big RLCS stars had this happen to their account, the support would be on it in 24hours and have fixed and rolled back their account, can you imagine one of those guys playing/streaming and all their stuff has been set back to a default new account. I feel like I'm on one of those phone lines 'Your call is important to us, You are currently number... 873 in the queue'

[ØG]

Originally posted by Ra's Al Goal:

Originally posted by ØG:

I honestly don't understand why people link the steam RL account to epic. What's there to gain besides possible problems?

Was hoping to play on XBOX in my lounge (big low latency TV). Unfortunately you can't link XB to Steam, so you have to create an Epic account first and go through the linking stuff, then you can add the Xbox Live account to the link page. I've had it working in the past when I had a previous Epic account, all the inventory was there, Epic client worked on desktop, Xbox worked. When I linked this more recent account, at first I thought it was because it had put the Epic on primary which had no progress, but it was when I played in Steam I realised it was nuked.

I had hundreds of toppers, several Black Market wheels and wraps for the cars, seasons worth of stuff unlocked and all the trails. When I go into the Epic client there are literally 2 cars, about 4 toppers, 3 trails. If I log into Steam I see *some* of my old inventory such as the Takumi, but all the rare stuff is missing. If I looked up my stats it said 'highest rank achieved N/A' when it had been Diamond 3.

I actually had a long live chat with one of their support staff who was friendly enough, and he/she said 'switch Primary to Epic then back again after 24 hours and we'll see if that fixes it' that was days ago and it made no difference, I submitted a long screed to them in the email form which I can see is still Open in the support page. On Twitter I've reached out to them and it's dreadful canned replies ignoring what I literally post right above their reply.

What is annoying is I feel like if one of the big RLCS stars had this happen to their account, the support would be on it in 24hours and have fixed and rolled back their account, can you imagine one of those guys playing/streaming and all their stuff has been set back to a default new account. I feel like I'm on one of those phone lines 'Your call is important to us, You are currently number... 873 in the queue'

I still don't get it.

I would NEVER link my steam account to my epic account based solely on the fact that the inventory might get messed up since epic might have some bug, thinks it's a new account, and wipes my whole data. I would just make a new account, since the game is free.

Not only that, everybody knows epic is a trashy company which will probably have trashy support, and yet people keep sticking to them, only to then fill reddit, steam and other places with complaints.

[SHOCKNUTZ]

Originally posted by ØG:

I still don't get it.

I would NEVER link my steam account to my epic account based solely on the fact that the inventory might get messed up since epic might have some bug, thinks it's a new account, and wipes my whole data. I would just make a new account, since the game is free.

Not only that, everybody knows epic is a trashy company which will probably have trashy support, and yet people keep sticking to them, only to then fill reddit, steam and other places with complaints.

ok. well. the world doesn't revolve around you. you're not the only player that could come across this post. the OP wrote it up as a warning to the general public. drrrrrrr

[lollars]

Originally posted by ØG:

Originally posted by Ra's Al Goal:

Was hoping to play on XBOX in my lounge (big low latency TV). Unfortunately you can't link XB to Steam, so you have to create an Epic account first and go through the linking stuff, then you can add the Xbox Live account to the link page. I've had it working in the past when I had a previous Epic account, all the inventory was there, Epic client worked on desktop, Xbox worked. When I linked this more recent account, at first I thought it was because it had put the Epic on primary which had no progress, but it was when I played in Steam I realised it was nuked.

I had hundreds of toppers, several Black Market wheels and wraps for the cars, seasons worth of stuff unlocked and all the trails. When I go into the Epic client there are literally 2 cars, about 4 toppers, 3 trails. If I log into Steam I see *some* of my old inventory such as the Takumi, but all the rare stuff is missing. If I looked up my stats it said 'highest rank achieved N/A' when it had been Diamond 3.

I actually had a long live chat with one of their support staff who was friendly enough, and he/she said 'switch Primary to Epic then back again after 24 hours and we'll see if that fixes it' that was days ago and it made no difference, I submitted a long screed to them in the email form which I can see is still Open in the support page. On Twitter I've reached out to them and it's dreadful canned replies ignoring what I literally post right above their reply.

What is annoying is I feel like if one of the big RLCS stars had this happen to their account, the support would be on it in 24hours and have fixed and rolled back their account, can you imagine one of those guys playing/streaming and all their stuff has been set back to a default new account. I feel like I'm on one of those phone lines 'Your call is important to us, You are currently number... 873 in the queue'

I still don't get it.

I would NEVER link my steam account to my epic account based solely on the fact that the inventory might get messed up since epic might have some bug, thinks it's a new account, and wipes my whole data. I would just make a new account, since the game is free.

Not only that, everybody knows epic is a trashy company which will probably have trashy support, and yet people keep sticking to them, only to then fill reddit, steam and other places with complaints.

if you play rocket league you have a epic account linked to it
if its a anon-account or a account with info its don´t matter
and if you play on steam you also have this epic account linked to the steam account

[BlueLightning]

Originally posted by Ra's Al Goal:

Originally posted by ØG:

I honestly don't understand why people link the steam RL account to epic. What's there to gain besides possible problems?

Was hoping to play on XBOX in my lounge (big low latency TV). Unfortunately you can't link XB to Steam, so you have to create an Epic account first and go through the linking stuff, then you can add the Xbox Live account to the link page. I've had it working in the past when I had a previous Epic account, all the inventory was there, Epic client worked on desktop, Xbox worked. When I linked this more recent account, at first I thought it was because it had put the Epic on primary which had no progress, but it was when I played in Steam I realised it was nuked.

I had hundreds of toppers, several Black Market wheels and wraps for the cars, seasons worth of stuff unlocked and all the trails. When I go into the Epic client there are literally 2 cars, about 4 toppers, 3 trails. If I log into Steam I see *some* of my old inventory such as the Takumi, but all the rare stuff is missing. If I looked up my stats it said 'highest rank achieved N/A' when it had been Diamond 3.

I actually had a long live chat with one of their support staff who was friendly enough, and he/she said 'switch Primary to Epic then back again after 24 hours and we'll see if that fixes it' that was days ago and it made no difference, I submitted a long screed to them in the email form which I can see is still Open in the support page. On Twitter I've reached out to them and it's dreadful canned replies ignoring what I literally post right above their reply.

What is annoying is I feel like if one of the big RLCS stars had this happen to their account, the support would be on it in 24hours and have fixed and rolled back their account, can you imagine one of those guys playing/streaming and all their stuff has been set back to a default new account. I feel like I'm on one of those phone lines 'Your call is important to us, You are currently number... 873 in the queue'

Hey, uh, I wanted to give my condolence but, I'm sure you don't need them and instead some REAL help. I don't know if I can get you fixed, but i think that at least I can somehow try to help. As far as I know, linking steam and epic will completely wipe your stats, but you keep your inventory as the inventories get MERGED. I had this happened as my F2P friend got reset to level 1 as i linked my steam family sharing account to him (to unlock his trading feature). He kept his earned imports and stuff while getting my legacies item and my old items merged to his epic.

I'll try to spare some time if you need some help to get your inventory back. If you do want my help, please add me, or if you don't, I'd assume that you gave up (for ex if you don't think that this worth your effort) or done with the game.

Lemme know.
~BlueLightning

Personal Note: I'm not an epic/psyonix employee neither moderators but just wanna help.

[Ra's Al Goal]

TBH I think I'm done with it at this point. The games I am having on my broken account are not fun because the servers are appalling, just constant lag and rubber banding.

I've done all the right things this week in reaching out to Epic/Psyonix, and they're either a) ignoring me or b) giving me scripted replies no matter what I tell them I've already done. The support clearly doesn't exist. Be wary of spending money on Rocket League it's clearly on borrowed time.

[Tyberi]

Originally posted by Ra's Al Goal:

Was hoping to play on XBOX in my lounge (big low latency TV). Unfortunately you can't link XB to Steam, so you have to create an Epic account first and go through the linking stuff, then you can add the Xbox Live account to the link page. I've had it working in the past when I had a previous Epic account, all the inventory was there, Epic client worked on desktop, Xbox worked.

So at this point everything was peachy, and then...

Originally posted by Ra's Al Goal:

When I linked this more recent account, at first I thought it was because it had put the Epic on primary which had no progress, but it was when I played in Steam I realised it was nuked.

So how many epic accounts you actually shuffling between? because I never had a problem with epic linking stuff yet I never actually shuffling between linking different epic accounts to steam or ps. I have a feeling you messed something up during the process and now blaming epic for it.

And I'm not saying their system is good, I actually assume is god awful, that's why I would never try to mess with this stuff. Sometimes it's good to use common sense and assume if something might go south - it probably will, so avoiding forcing yourself into such situations is best you can do.

[Streex]

I’m pretty sure when I linked my steam account to my ps5 account I had an old epic account that I’d played fortnite on years ago. Somehow I linked my steam account to the old fortnite account instead of my Ps5 epic account, when I noticed I went back on the epic site and linked my steam to my ps5 account but when I did it i got a notification that said I would lose any progress from the account I was de-linking. Maybe this is what you did?

[Ra's Al Goal]

Originally posted by Tyberi:

So how many epic accounts you actually shuffling between? because I never had a problem with epic linking stuff yet I never actually shuffling between linking different epic accounts to steam or ps. I have a feeling you messed something up during the process and now blaming epic for it.

And I'm not saying their system is good, I actually assume is god awful, that's why I would never try to mess with this stuff. Sometimes it's good to use common sense and assume if something might go south - it probably will, so avoiding forcing yourself into such situations is best you can do.

Thanks for your patronising advice, but if Epic's system cannot unlink from ONE Epic account, then at a later date link to a NEW Epic account, then the problem is on the mountain-dew swilling coders who make the game, not the users. It's not Rocket science. My progress is in my Steam account, I only ever played it on Steam because the Epic client is laggy and doesn't show user pictures either. I deleted a linked Epic account which was the secondary, and months later had to create a new Epic account to play Rocket League and this has damaged my Steam progress and inventory.

[Ra's Al Goal]

Originally posted by Streex:

I’m pretty sure when I linked my steam account to my ps5 account I had an old epic account that I’d played fortnite on years ago. Somehow I linked my steam account to the old fortnite account instead of my Ps5 epic account, when I noticed I went back on the epic site and linked my steam to my ps5 account but when I did it i got a notification that said I would lose any progress from the account I was de-linking. Maybe this is what you did?

I know exactly which account I linked it to because I had no others, I did exactly as their instructions say. My progress is all in my Steam account. On this new linked Epic account, if I set that primary I see no items, if I set the Steam to primary I see a portion of my inventory, which proves it's the real account as nobody would randomly have these items. It is however missing more than 2/3 of the items, and it also said I had no history of rank on the account, until new games I played this week.

It's pretty simple, their system is not robust, has errors, and to make it all worse they don't appear to have functional support. Hence my warning about about spending money with them