I don't agree to the new terms and conditions, how do i get a refund?

[OneManClan]

We should get a refund if we arent allowed to use the software we paid for. Why should i have to pay for something i want to buy but i'm not allowed to own.

[Thyrdor]

New terms?

[Fish_Goes_Moo]

Originally posted by Thyrdor # StopMicrotransactions:

New terms?

There's a new terms of service you have to accept when opening rocket league for the first time after the patch.

[Awesome!]

you are screwed

[Guidsmaster]

Could you elaborate on what put you off about the new EULA? like most others, I didn't even consider taking the time to read it, and chances are I'd still accept, but now im curious.

[DefineOutside]

It is like that for every software. Its in the steam agreement, so stop using steam

[Specific Beef]

When you buy a game, you buy a licence. Legally, you never buy access to what is beyond the terms and conditions.

[[Codex] Plebku]

do you even read that

[CedZi]

Oh look, a special snowflake.

[[Codex] Plebku]

where is team based preset? same boost , hat & antenna is on red and blue -.-

[sybuur]

Originally posted by Doubleclick:

When you buy a game, you buy a licence. Legally, you never buy access to what is beyond the terms and conditions.

On Steam you don't buy a software license. You purchase a subscription. They are not the same thing. That is kinda why I'm beginning to shy away from Steam and I'm loking more at Gog.com

See for yourselves in the bold and idented section:
http://store.steampowered.com/subscriber_agreement/

B. Subscriptions; Content and Services

As a Subscriber you may obtain access to certain services, software and content available to Subscribers. The Steam client software and any other software, content, and updates you download or access via Steam, including but not limited to Valve or third-party video games and in-game content, and any virtual items you trade, sell or purchase in a Steam Subscription Marketplace are referred to in this Agreement as “Content and Services”; the rights to access and/or use any Contents and Services accessible through Steam are referred to in this Agreement as "Subscriptions."

Each Subscription allows you to access particular Content and Services. Some Subscriptions may impose additional terms specific to that Subscription ("Subscription Terms") (for example, an end user license agreement specific to a particular game, or terms of use specific to a particular product or feature of Steam). Also, additional terms (for example, payment and billing procedures) may be posted on http://www.steampowered.com or within the Steam service ("Rules of Use"). Rules of Use include the Steam Online Conduct Rules http://steampowered.com/index.php?area=online_conduct and the Steam Refund Policy http://store.steampowered.com/steam_refunds. The Subscription Terms, the Rules of Use, and the Valve Privacy Policy (which can be found at http://www.valvesoftware.com/privacy.htm) are binding on you once you indicate your acceptance of them or of this Agreement, or otherwise become bound by them as described in Section 8 (Amendments to this Agreement).

I read the new EULA. For me there are 3 sections I don't like about the Rocket League EULA but only 2 things need to be changed. Mainly the new terms revolve around the fact that they are adding micro transactions to the game. In short the VC/VG sections read: you don't own anything, all money added to your RC Wallet cannot be converted back into real money. If Psyonix thinks you've done something against the EULA they can ban you and as a consumer you have no recourse to fight the ban.
#1) Section 5.1.3. Especially with Steam we, as consumers, should be allowed to play the game on more than one machine. Not at the same time but we should be able to move the software from one machine to another especially since Steam will not let us launch a 2nd copy of the game when one is already running. Also what's the point of Steam Cloud if you cannot move saves between computers.

#2) The fact that a EULA has been added (forced really) POST-SALE. This should be illegal if one was not presented at the time of sale. [Did you also notice that if you decline it there is no way within the Rocket League interface to quit? e.g. you are forced to accecpt the terms before you can quit. ...Unless you know other methods but not everyone knows the other methods. Sounds illegal as well. Lastly Steam's Backup and Restore capabilities wont get you back to a pervious version of the game (the one eithout the EULA) so there is no way to use the previous version if you don't agree. Once you've downloaded the new patch you are FORCED to accecpt it.]

#3) The EULA is removing a consumer right specifically for Californian residents. Obviously this cannot be a good thing for them (including me).
...I'm pushing/hoping the publishers change the the EULA to accomodate issue #1 then I'd agree with the terms. But in general I believe that #2 should be illegal especially since there is no EULA on the Steam Store Page even as of today; 2016/09/08. So one cannot be added after the fact post-sale.\

So far I've declined the new terms and I'm upset. One again I feel that

[OneManClan]

Originally posted by sybuur:

Originally posted by Doubleclick:

When you buy a game, you buy a licence. Legally, you never buy access to what is beyond the terms and conditions.

On Steam you don't buy a software license. You purchase a subscription. They are not the same thing. That is kinda why I'm beginning to shy away from Steam and I'm loking more at Gog.com

See for yourselves in the bold and idented section:
http://store.steampowered.com/subscriber_agreement/

B. Subscriptions; Content and Services

As a Subscriber you may obtain access to certain services, software and content available to Subscribers. The Steam client software and any other software, content, and updates you download or access via Steam, including but not limited to Valve or third-party video games and in-game content, and any virtual items you trade, sell or purchase in a Steam Subscription Marketplace are referred to in this Agreement as “Content and Services”; the rights to access and/or use any Contents and Services accessible through Steam are referred to in this Agreement as "Subscriptions."

Each Subscription allows you to access particular Content and Services. Some Subscriptions may impose additional terms specific to that Subscription ("Subscription Terms") (for example, an end user license agreement specific to a particular game, or terms of use specific to a particular product or feature of Steam). Also, additional terms (for example, payment and billing procedures) may be posted on http://www.steampowered.com or within the Steam service ("Rules of Use"). Rules of Use include the Steam Online Conduct Rules http://steampowered.com/index.php?area=online_conduct and the Steam Refund Policy http://store.steampowered.com/steam_refunds. The Subscription Terms, the Rules of Use, and the Valve Privacy Policy (which can be found at http://www.valvesoftware.com/privacy.htm) are binding on you once you indicate your acceptance of them or of this Agreement, or otherwise become bound by them as described in Section 8 (Amendments to this Agreement).

I read the new EULA. For me there are 3 sections I don't like about the Rocket League EULA but only 2 things need to be changed. Mainly the new terms revolve around the fact that they are adding micro transactions to the game. In short the VC/VG sections read: you don't own anything, all money added to your RC Wallet cannot be converted back into real money. If Psyonix thinks you've done something against the EULA they can ban you and as a consumer you have no recourse to fight the ban.
#1) Section 5.1.3. Especially with Steam we, as consumers, should be allowed to play the game on more than one machine. Not at the same time but we should be able to move the software from one machine to another especially since Steam will not let us launch a 2nd copy of the game when one is already running. Also what's the point of Steam Cloud if you cannot move saves between computers.

#2) The fact that a EULA has been added (forced really) POST-SALE. This should be illegal if one was not presented at the time of sale. [Did you also notice that if you decline it there is no way within the Rocket League interface to quit? e.g. you are forced to accecpt the terms before you can quit. ...Unless you know other methods but not everyone knows the other methods. Sounds illegal as well. Lastly Steam's Backup and Restore capabilities wont get you back to a pervious version of the game (the one eithout the EULA) so there is no way to use the previous version if you don't agree. Once you've downloaded the new patch you are FORCED to accecpt it.]

#3) The EULA is removing a consumer right specifically for Californian residents. Obviously this cannot be a good thing for them (including me).
...I'm pushing/hoping the publishers change the the EULA to accomodate issue #1 then I'd agree with the terms. But in general I believe that #2 should be illegal especially since there is no EULA on the Steam Store Page even as of today; 2016/09/08. So one cannot be added after the fact post-sale.\

So far I've declined the new terms and I'm upset. One again I feel that [/quote]


I agreee with you. The fact that they said there would be no paid crate type stuff and then added it anyway. No we are forced to accept the eula even to shut the game down by normal means. Pretty crappy to add this garbage AFTER they sell you the game.

[Specific Beef]

Originally posted by OneManClan:

I agreee with you. The fact that they said there would be no paid crate type stuff and then added it anyway. No we are forced to accept the eula even to shut the game down by normal means. Pretty crappy to add this garbage AFTER they sell you the game.

I say again: you have never in your life ticked agreement to a EULA *before* buying a game licence. You have had to agree to EULAs for online games during their lifetimes when the terms have changed dramatically. This is how it is.

[toidi]

Originally posted by Doubleclick:

Originally posted by OneManClan:

I agreee with you. The fact that they said there would be no paid crate type stuff and then added it anyway. No we are forced to accept the eula even to shut the game down by normal means. Pretty crappy to add this garbage AFTER they sell you the game.

I say again: you have never in your life ticked agreement to a EULA *before* buying a game licence. You have had to agree to EULAs for online games during their lifetimes when the terms have changed dramatically. This is how it is.

It may be 'how it is' but that doesn't make it legal, although I wouldn't go so far as to say it is illegal either.

Point 2 that sybuur makes is especially relevant as there is no option but to accept the new T&Cs this would simply make them completely mute and void in many countries.

Another thing to note is that T&Cs are not legally binding contracts, due to them often being heavily biased in the favour of the service provider. In the EU they are seeen as 'guidelines' and it is up to a court of law to determine which parts (if any) are therefor legally enforceable. I am quite sure that this is the case for the vast majority of US states as well.

Last one to note is that here in the UK, if a company or service provider changes their T&Cs, you have up to 28 days in which to reject the new T&Cs 'Without Penalty'. This would mean that under UK law, the consumer (us) now has the right to end any contract or service agreement without incurring losses. Anyone is free to look it up in our Sale of Goods and Services ACT.

In simple terms it means that if I don't accept the new terms and conditions I am entitled walk away from any previous/current agreements without losing anything. Which in turn means that I am legally entitled to a refund as I can't play the game anymore without accepting the new T&Cs.

This is pretty much the standard way that Most EU (and other nations) states operate.

Personally I couldn't care less about T&Cs in most products and services and just tick my life away, but people have the right to refuse changes and also to know that by doing so, there are options and channels which entitle you to a refund.

[Pepe]

You can all report this game to Valve, there's a report button on the store page, bottom right; check Legal Violation.

Edit: also you can report it to EFF at https://www.eff.org.