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For me, the 3 2 1 count is so loud I have to take my headset off when in matchmaking but the games overall volume is set to 8% where i can barely hear my car lol.
Anyways, if neither of these things fix it i would message support. The game has a lot of diagnostic tools built in, you just need to know the right launch commands. Be sure to screenshot your settings since they will most likely make you switch them to default at some point.