Psyonix Support via email

[Bloonis]

They are the best.

If I request them to fix their servers so I (and others) can play lag-free and enjoy the game that I paid for, they instruct me to disclose my ISP name. They are so nice that I might even do it. And while I am at it, I could also send them a copy of my monthly bank statement. And birth certificate. And proof of identity. After all, they are so polite and nice and since I am apparently sharing personal info upon request with anyone on the internet, why not, right?

They also instruct me to run tests that I do not know if they are trustworthy or not and have no idea as to what effect they could have on my PC. But hey, as I said before, they are so nice. And polite. I might as well do it. Right?

As far as the actual ♥♥♥♥♥♥♥ lag and frame drop problem is concerned, yeah nothing yet.

[quickER 🛠]

Originally posted by Bloonis:

If I request them to fix their servers so I (and others) can play lag-free, they instruct me to disclose my ISP name.

They also instruct me to run tests that I do not know if they are trustworthy or not and have no idea as to what effect they could have on my PC.

They are support, not Developers most likely..They could address problem but without your info and cooperation you will be stuck on same point.

Ofcouse these run tests are trustworthy. It's hard for you to understand if you didn't study Informatic Technologies.
They only want to see if there are not problems between your ISP and their servers.
For example find on Google what is "pinging".

Many of your posts are Ranting about Epic, Psyonix, RL and have Ironic/Sarcastic, even Toxic tone.
So if you want to help or get advice be careful with your behaviour.

[Zen ©]

SMH Your ISP is not giving them any personal information. It does give them the opportunity to look into the route you are taking to their servers to see if there is an issue there. While it is not a direct route from your house to your isp it is a direct route from your isp to Psyonix servers which they can test......

The tests they want you to run are to trace the route you are going from your pc to your isp the other half of the equation. But you would rather complain then actually try to get a fix.

[Aaskereija]

fixed lags with updating network driver...

[Bloonis]

Originally posted by quickER:

Originally posted by Bloonis:

If I request them to fix their servers so I (and others) can play lag-free, they instruct me to disclose my ISP name.

They also instruct me to run tests that I do not know if they are trustworthy or not and have no idea as to what effect they could have on my PC.

They are support, not Developers most likely..They could address problem but without your info and cooperation you will be stuck on same point.

Ofcouse these run tests are trustworthy. It's hard for you to understand if you didn't study Informatic Technologies.
They only want to see if there are not problems between your ISP and their servers.
For example find on Google what is "pinging".

Many of your posts are Ranting about Epic, Psyonix, RL and have Ironic/Sarcastic, even Toxic tone.
So if you want to help or get advice be careful with your behaviour.

None of my posts are ironic, sarcastic, or toxic as you claim. What is interesting though is you thinking that they are.

Furthermore, if you want to help or give advice be careful with your behaviour. And once more, nothing is ironic/sarcastic/toxic about that.

[Bloonis]

Originally posted by Zen:

SMH Your ISP is not giving them any personal information. It does give them the opportunity to look into the route you are taking to their servers to see if there is an issue there. While it is not a direct route from your house to your isp it is a direct route from your isp to Psyonix servers which they can test......

The tests they want you to run are to trace the route you are going from your pc to your isp the other half of the equation. But you would rather complain then actually try to get a fix.

I sincerely apologise for any inconvenience my complaints have caused to you, and your psyonix employers. Tough world, isn't it.

And for the millionth time, there is nothing wrong with my ISP or my route to the servers, or whatever else. The problem lies with your employers.

[exdweb]

what is their support email?

[quickER 🛠]

They have Support website where you need to Submit ticket, in order to contact them https://support.rocketleague.com/hc/en-us

[Smok5Js™]

I love the post man. You said it prefectly i wish i could you some of my ping it stays under 45 50 west na servers with the high end ISP . I do have to refinance my cardboard box i call a home each month just to pay for the servce and then this ♥♥♥♥ with the RL item market punching me in the mouth. Life good without any good servers to play on guy. im the