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1. humble games promo so game is cheap in most key shops because most people do not want it.
2. game is under development. you can check update log on steam. if there is a bug like that then I can wait a year for patch. for example gas station simulator had a bug that I get constant crashes and after a year they fix it. The game seems live when I looked at steam update news.
As far as character progress goes, this is a two-sided coin and i don't know what the review was mentioning. Everything a client has in a session is owned by the host. Items, money, talent points, levels. If a player got disconnected, their talent points could revert to an unspent state and items could be sent to their locker (host side item storage). Money and levels are crew-wide, so they don't belong to clients. I could see a user getting confused by the inventory and levels being reset.
The only things clients keep are their stats such as enemies killed, damage dealt, etc, which effects cosmetics. I've yet to lose cosmetics from a random disconnect/crash, but assuming that's what happened, you can copy the file for this from friends.
TL;DR
Nothing important should be lost if a client loses connection.