Official Dead Rising Deluxe Remaster Troubleshooting & Issue Reporting Thread

[Capcom Customer Service]

We hope you’re all enjoying or will be enjoying Dead Rising Deluxe Remaster shortly! While we hope all of our fans will have a great time with the game, there may always be some cases here and there where the game does not function correctly under certain environments and / or hardware combinations.

We’ve set up this troubleshooting and feedback thread for you all to share any technical issues you may be having with the game.

Before providing any reports, please ensure you've followed the steps below to rule out problems with your PC, Steam, or the game’s files:

Troubleshooting Guide

1. Check the game’s system requirements

Please make sure you meet the minimum requirements for the game, outlined on the bottom of the Steam Store page; if you do not meet the minimum requirements for the game, this may result in poor framerate, or the game not running.

If you do meet the minimum specifications but not the recommended specifications, you may want to try turning down the graphics settings, if you haven't already. Please note that most graphical settings changes require the game to be restarted in order for the changes to take effect.

Some high-end integrated graphics chips and modern laptop integrated GPUs may work, but have not been tested, nor are they officially supported by Capcom. If you’re using a laptop with a dual GPU dedicated graphics card and integrated graphics processor, we recommend disabling your integrated graphics via the BIOS settings prior to launching the game. For more information on accessing your BIOS, please see your laptop/motherboard manufacturer manual.

If you’re using a multi-GPU setup such as NVIDIA’s SLI or AMD’s Crossfire technologies, we recommend experimenting with disabling these settings, as they may cause compatibility issues with the game.

Capcom does not warrant nor officially provide technical support for PCs that do not meet the official, minimum system requirements.

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2. Add the game’s folder and files to your anti-virus program’s exception / exclusion list

Some launching issues may be attributed to certain Anti-Virus software preventing the game executable from launching due to a false-positive error. We recommend users add all of the following files and folders to the Anti-Virus and Firewall exclusion list to prevent this issue. If these files and folders were already added previously, try removing them from the exclusion list and re-adding them.

Note: To quickly access the following folders, press Windows Key + R then copy and paste the folder URL below.


DRDR.exe Default Location:
C:\Program Files (x86)\Steam\steamapps\common\DEAD RISING DELUXE REMASTER

Steam.exe Default Location: C:\Program Files (x86)\Steam

Steam AppData Default Location: C:\Users\%USERNAME%\AppData\Local\Steam

For a guide on adding exceptions to your anti-virus software, please visit one of the following links:

1. Windows Defender[support.microsoft.com]
   
2. Malwarebytes[www.malwarebytes.com]
   
3. Avast Antivirus[www.avast.com]
   
4. AVG Antivirus[support.avg.com]
   
5. Kaspersky Anti-Virus[support.kaspersky.com]
   
6. Webroot SecureAnywhere[answers.webroot.com]
   
7. McAfee Antivirus[www.mcafee.com]
   
8. Bitdefender*[www.bitdefender.com]
   
9. Norton[support.norton.com]

*For Bitdefender, you will also need to add the game’s .exe file to the program’s Whitelist. To do this, follow these steps:

1. Open Bitdefender
   
2. Go to the Protection tab
   
3. Click “View Feature”
   
4. Click the gear icon inside the “Advanced Thread Defense” box
   
5. Select “Add applications to the whitelist”
   
6. Browse and navigate to the .exe file
   
7. Once the .exe file is added, close Bitdefender and relaunch the game

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3. Give administrator privileges to Steam and the game

Some users can get the game running properly by running Steam.exe in administrator mode. This can be done by right-clicking on the .exe file and selecting “Run as administrator.” If that doesn’t work, try running the game’s .exe file in administrator mode as well.

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4. Update your Video/Graphics Drivers and Windows Operating System

Try updating your video card drivers, as oftentimes outdated drivers can cause a variety of issues ranging anywhere from in-game graphical problems, to the game not starting, and more.

For the latest Nvidia drivers, click here[www.nvidia.com].
For the latest AMD drivers, click here[support.amd.com].

Additionally, please ensure that Windows Update has been run and that all the latest updates have been installed on your operating system.

If you still experience issues, you may want to try performing a clean installation of the video driver set. This will remove any extraneous driver DLL files or game profiles that existed with the previous driver installation.

To do a clean video driver install, many enthusiasts use a third-party program called Display Driver Uninstaller[www.guru3d.com]] (DDU), which completely removes components that were part of the original driver installation package.

1. Run DDU and uninstall old video driver.
   
2. Install the latest OEM video card driver and reboot your PC.
   
3. Run the latest DirectX installer package[www.microsoft.com]] and reboot your PC.

IMPORTANT! Please don't forget to reboot Windows upon completing a video driver installation. This will help reinitialize the driver and the graphics card using the new driver.

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5. Check your graphics driver settings & computer power settings

To reiterate, some high-end integrated graphics chips and modern laptop-class discrete GPUs may work, but have not been tested, nor are they officially supported by Capcom. Laptops with dual GPUs, such as an Intel Integrated Graphics Processor + Nvidia Dedicated Graphics Card, may need additional configuration in the event the integrated processor is overriding the dedicated graphics drivers.

If using a dual Nvidia / Intel GPU, follow these steps:

1. Install the latest Intel integrated drivers[www.intel.com]
   
2. Reboot your PC
   
3. Open Nvidia Control Panel
   
4. Click 'Manage 3D Settings'
   
5. Go to 'Program Settings' and then select the game (if it is not in the list you can add it manually by clicking 'Add')
   
6. Scroll down to 'Power Management Mode'
   
7. Set it to 'Prefer Maximum Performance' / ‘High Performance Processor’ instead of 'Adaptive'
   
8. Close Nvidia Control Panel and launch the game

If using a dual AMD “Switchable Graphics” GPU, follow these steps:

1. Open AMD Software: Adrenalin Edition
   
2. Under “Switchable Graphics”, select the High Performance section and select the game (if it is not in the list you can add it manually by clicking 'Browse')
   
3. Click ‘Apply’
   
4. Close AMD Software: Adrenalin Edition and launch the game

Additionally, double-check your desktop / laptop’s power settings by performing the following:

1. If using a laptop, ensure the charger is connected
   
2. Open Control Panel
   
3. Select Power Options
   
4. Select “Change Plan Settings”
   
5. Select “Change advanced power settings”
   
6. From within the dropdown menu, select “High performance” and click ‘Apply’ then ‘OK’
   
7. Launch the game

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6. Update DirectX

We recommend downloading and running the DirectX End-User Runtime Web Installer[www.microsoft.com] to ensure DirectX is fully up to date.

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7. Update your Windows Media Player codecs

Certain cutscene segments use video playback which relies on Windows' default Media Player codec.

If you're experiencing video playback issues during cutscenes, please try installing Microsoft's Media Feature Pack from the link below. Certain Windows editions, particularly in EU territories and Korea, may not have Windows Media Player and its codec preinstalled.

Windows 8 or newer: https://support.microsoft.com/en-us/topic/media-feature-pack-list-for-windows-n-editions-c1c6fffa-d052-8338-7a79-a4bb980a700a

If you have separately installed another codec, there may be compatibility issues with certain video codec which may cause video corruption issues during gameplay. If you're using a different codec besides Media Feature Pack, please ensure the codec is configured so it does not run under Media Foundation.

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8. Verify the game’s cache in Steam

Try verifying the game's cache in Steam. You can do so by following the steps outlined in this Steam support article (reposted below). This may find missing or damaged files that need to be repaired, even if you've just installed the game. You may also try temporarily disabling your anti-virus while verifying the cache or launching the game, as on occasion anti-virus programs may flag games or the files necessary to play them as a virus.

To verify the game’s cache, follow these steps:

1. Restart your computer.
   
2. Rename (or delete) the folder "DEAD RISING DELUXE REMASTER" in C:\Program Files (x86)\Steam\steamapps\common (default).
   
3. Launch Steam.
   
4. From the “Library” section, right-click on the game and select “Properties” from the menu.
   
5. Select the “Local files” tab and click the “Verify integrity of game files...” button.
   
6. Steam will verify the game's files - this process may take several minutes.

Important: The files that fail to verify are local configuration files that should not be replaced as part of this process. You can safely ignore this message.
This process allows the Steam client to scan every single file you downloaded for this game, verify checksum of each, and compare that against the file manifest data on Steam's content server. If the file is missing or has a different checksum value, you will receive a message stating "X files failed to validate and will be reacquired." What this means is that some files have either been deleted, or may have been corrupted. Click “Close,” and Steam will automatically download and / or replace the problematic files.

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9. If you are experiencing issues with game stability, please confirm that there are no other applications running at the same time.

Powerful software like video recording applications can compromise the game's performance and stability by using a lot of CPU, GPU, memory, or I/O bandwidth.
If the game is suffering from performance issues, please close as many applications as possible while playing.

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10. If you are experiencing issues with the game display, please check your display settings.

Go to the Graphics tab in the Options menu and adjust the Vertical Synchronization or Refresh Rate settings if you experience problems like flickering or blank screens.
Display issues may also be solved by adjusting your monitor settings. Please read your monitor's manual for more information.

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11. If the frame rate of the game is unstable, please follow the steps below to lower your settings and improve stability.

1. Confirm the game is closed
   
2. Right-click "Dead Rising Deluxe Remaster" in the Steam Library and open "Properties"
   
3. Select "Browse Local Files..." in the Local Files tab
   
4. Rename config.ini to config_backup.ini
   
5. After copying config_default.ini, rename the copied file to config.ini
   
6. Click "Play" from the Steam client to start the game

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12. If you still experience visual / audio-related issues or crashes, please provide the detailed information below.

A) Your System Specs

1. CPU name & model
   
2. Name / model of the desktop or laptop (if available)
   
3. Graphics card / chip model and the amount of VRAM
   
4. Video driver version number
   
5. System memory size
   
6. OS version (Windows 10, 11, etc. Please make special note in your specs if you are running Windows "N" and "K" editions that do not come with Windows Media Player.)
   
7. Anti-virus software name and version
   
8. Your monitor and/or HDTV model number (if using multiple displays, please provide all make and model numbers)
   
9. HDMI cable brand and model number (if available). Please confirm whether your HDMI cable is certified or compatible with 4K and HDR.
   
10. Your region (continent and/or country)

A good deal of this information, such as the graphics card model and VRAM, is available by running a DxDiag report. Please feel free to include these results when providing a report.

To create a DxDiag report:

1. Open a "Run" dialog in Windows. This can either be done by typing "run" into Start Search, or by holding the Windows key and pressing "R."
   
2. Type "dxdiag" (with or without quotes) into the box that comes up.
   
3. From the DirectX Diagnostic Tool window, wait for the tool to gather the information it needs, then click "Save All Information..." which will ask you to save a text file, named "DxDiag.txt" by default. Save this file somewhere where it will be easy to find, then attach it in your response.

B) Your Graphics Settings
Your graphics settings for the game can be found in the config.ini file, located in the game’s installation folder. Open the file using a word processor such as Notepad or Wordpad and copy and paste the text found inside.

C) Give as many details about your issue as possible
Please share your specific issue and the location(s) where you’re experiencing the issues – for example, if you’re having problems with the framerate, is it happening constantly, or is it during certain modes, during gameplay, etc.? The following information can greatly help as well:

• Have you confirmed you’ve met at least the minimum system requirements for the game (See Step 1 in the Troubleshooting Guide)?
  
• Where and when did the issue occur?
  
• What were the character(s) doing when this issue occurred?
  
• Did the issue resolve itself when you rebooted the game?

Please also attach any screenshots or video of your issue. For video, please upload to YouTube as an unlisted video and share the link with us.

D) Detailed reproduction steps, if consistently reproducible
The more detailed info you can provide, the quicker the error can be attempted to be reproduced and investigated.


E) If you experience a crash and have a crash report, please include that information.
When the game crashes, a folder titled "CrashReport" will be created in the following directory by default: C:\Program Files (x86)\Steam\steamapps\common\DEAD RISING DELUXE REMASTER

In most cases, a crash report will be saved in this folder. Please provide all of the .zip files found within. If that's not possible, please send the file most recent to the time when the issue in question occurred.

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13. If using a DualSense™ wireless controller or DUALSHOCK®4 wireless controller, follow these steps:

1. Go to "Settings" and select "Controller."
   
2. Switch on "Enable Steam Input for generic controllers."
   
3. If you want to adjust the icons displayed in the game to those corresponding to the DualSense™ wireless controller or DUALSHOCK®4 wireless controller, launch the game, go to "Options" > "Controls" > "Button Icon Type," and select "Type B."

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Thank you for your patience and support!

Best Regards,

Capcom Customer Support

Please note that this thread is only for posting issues with the game and specifications for Dead Rising Deluxe Remaster ; in the interest of staying on-topic, any extraneous discussion or derailment may be removed.

[TwonkJuice]

wheres the damn achievements at

[UULaCrevette]

in the restaurant area, when pulling the plates for PP, with other plates, it makes no sound

[djcarey]

[Saintx44]

The game keeps crashing ,I'm running an i7 11th gen with a rtx 3070 16 ram

[Wutsamelon]

Game looks super, SUPER oversharpened, to the point where it looks bad, also pop-in and LOD scaling are really bad, and performance dips in random areas as well as lots of dithering (noticeable on characters' hair and artifacting on textures mainly)

[Your Friend Jesus]

The texture settings are scuffed. High (8gb) uses more than 16gb vram (i have a 4080 super), and if you set it to anything lower, it fixes performance but makes major npcs characters clothes, like Brad (in cut scenes), noticeably lower quality.

It seems some major NPC clothes textures suffer on anything lower than 8gb high textures.

Frank Clothes:
https://imgsli.com/Mjk4Mzgw
Brad Clothes (note franks hq textures werent loading in no matter what setting.)
https://imgsli.com/Mjk4Mzgx

[qaz90473]

Originally posted by TwonkJuice:

wheres the damn achievements at

I encounter same situation, too. I was not able to see the achievement list in my Steam Client nor unlock the achievement in game.

However after closed and re-open the Steam Client, the achievement list appears and I can unlock the achievement in game.

Hope this comment helps.

[Dr. Sexobeat]

Just thought I would add a small list of bugs, quirks, and anomalies I’ve encountered:
• Collision between parasol and zombies are iffy and some zombie go right through my parasol.
• the skateboard is way too fast, it shouldn’t as fast the player’s running speed after consuming quickstep.
• the Licker’s tongue model is still visible when using the camera so it just clips through the camera and interferes with my vision
• when Frank’s arm clips through a zombie and you fire a weapon, the is no hit detection with that zombie.
• when firing a weapon by tapping the button (my case it was the uzi) without aiming and standing still, unless a zombie is straight in front of me, it will not snap onto the closest zombie even if it’s diagonally in front of me.
• unlike the uzi, the heavy machine gun work like how it did in the original, except this time Frank doesn’t orient his position towards the zombie, instead the bullets just change trajectory like he’s in the movie “Wanted”.
• dialogue abruptly cuts off and comes back in and back off and back in during certain cutscenes, I know it happened during the helicopter scene before Frank lands on the rooftop.
• uzi’s rate of fire is noticeable slower while running versus standing still. (don’t know if that was intentional or a glitch)
• boxes no longer break when you jump on them. (Glitch or intentional idk)
• the heavy machine gun’s physics are light after dropping it on the floor and can easily get kicked around a lot, making it harder to pick up when you attempt to walk over to it.
• the mannequin limbs on the other hand are the opposite and after dismemberment they simply fall down instead of flying off after collision especially after you throw the entire mannequin.
• the changing room inside the Gramma’s Kids store, one of two places you’re supposed to get the red Ratman shirt is bugged. A button prompt never displays when youre near the changing room and I’ve restarted my game multiple times and it doesn’t solve anything.
• last one I can remember, not even 20 minutes after starting the game, you can exploit the camera mini game and I managed to get to level 10 before I even got to the part when the zombies get inside the mall.

That’s just to name a few.

[려한]

실행시 무반응인데 이거 어떻게 해결함 위에 해결방법해도 해결이 안되는데 돈날린건가 환불도 안되는데

[UULaCrevette]

Kent's victory animation seemed buggy, he didn't want to do it completely, and he teleported all over the place roughly to move

when you pop a cardboard box, it opens more than in the original, yes

[Silver]

Where's the vertical mouse inversion? Never experienced a game missing that before.

[KentuckyFriedSpy]

Any plans to make the mouse looking and aiming feel less jank? Add support for raw input.

[Belmont]

I have no mall music after day 1.
Only boss music tha's all, ambiant soundtrack is gone.

[Weem]

Repeatedly getting crashes when moving between areas, and sometimes when coming out of a cutscene back to gameplay. For instance - just got the escaped convicts cutscene, then a crash once it had finished.

I've got the generated crash report and the information in step 12 of the guide up above, but that doesn't say where I can send it.

[RagingLoony]

0 info on where to send crash reports, its a joke it isn't an automatic upload to you guys from the report generator...