Crash when attempting to join server

[鬼ちゃんº¹ 🏳️‍⚧]

I have a friend who's having trouble loading in, it works fine for me but I've been trying to get him in the game for a while now.

It just crashes when the loading screen says "loading Procedural Map"


I checked his crash logs and at one point it mentioned a memory fault so I think it might have something to do with ram but here's the log just in case anyone else might need it.


http://pastebin.com/eiRfW8TB


We're actively trying to fix it as we speak but we're having trouble pinpointing the problem.
any help would be appreciated.

[鬼ちゃんº¹ 🏳️‍⚧]

Additionally here's his computer specs if it matters

Operating System
Windows Vista Home Premium 32-bit SP2
CPU
Intel Core i5 3470 @ 3.20GHz48 °C
Ivy Bridge 22nm Technology
RAM
16.0GB Dual-Channel DDR3 @ 665MHz (9-9-9-24)
Motherboard
MSI Z77A-G43 (MS-7758) (SOCKET 0)28 °C
Graphics
Philips 192E (1024x768@60Hz)
1023MB NVIDIA GeForce GTX 650 Ti (MSI)37 °C
Storage
465GB Seagate ST3500418AS ATA Device (SATA)41 °C
931GB TOSHIBA DT01ACA100 ATA Device (SATA)41 °C
Optical Drives
HL-DT-ST DVD-RAM GH10N ATA Device
DTSOFT Virtual CdRom Device
Audio
Realtek High Definition Audio

He should have more then enough ram to run it but I have a feeling it might be installed wrong or be an os issue.

[SN1P3R_77]

i have the same problem

[Space_Socks]

i have the smae problem also

[Enot]

и у меня так же(( нарыл инфу что это из за последнего обновления и так вылетает у многих,решения я не нашел

[oo]

has anyone got an answer to this problem yet?

[鬼ちゃんº¹ 🏳️‍⚧]

Author here, got a reply from support for all those interested:

Hello Astromac,

The problem is caused by 32bit Windows, it can only use 3 GB max of RAM, even with 16 GB installed.
You need to upgrade to 64bit Windows to use all of your RAM and fix the crash.


basically if you have this bug upgrade your os or you're gonna have to deal


Edit: / if you already have a 64 bit OS then your issue isnt exactly the same as this one

[kev]

to fix u need update to 64 bits

[jitter aim]

Originally posted by kev:

to fix u need update to 64 bits

the thing is i am 64 bit and it still aint working

[jitter aim]

nvm i fixed it :D about time

[Sterling]

yeah i have 32bit as well and have to same problem