Best site to host a server through?

[Relic]

Looking to startup a server. Looking at either gameserverkings.com or HostHavoc.com. Any recommendations?

[Jrock]

I'd like to encourage you to visit us at ChicagoServers.co where we specialize in premium Rust Hosting. We've been in business since 2019 and are rated 5-stars on TrustPilot! We're currently running a 24-hour trial promotion with no credit card required.

We support Rust+, all uMod/Oxide Mods, have one click server and mod updaters, we include FREE Backups, console access, and more!

With a 24-hour trial and 7 day money back guarantee you can't really go wrong...

We've love to see you come check us out. Feel free to PM us if you have any other questions!

Jimmy R. / Support Team

[DrummerJacob]

Originally posted by Relic:

Looking to startup a server. Looking at either gameserverkings.com or HostHavoc.com. Any recommendations?

NOT chicagoservers.

I just got off a chat with chicagoservers host and theyre the absolute worst. They literally cant even answer a basic question.

I carefully wrote out the two concerns I had. One was with payment not working. I have Paypal setup only to my bank account and not a debit/credit card, this works elsewhere with one time and recurring purchases, but somehow not here.
Not only that, they say "no credit card required" on their main page, but it takes you to a screen to pay with only credit/debit immediately after you configure what you want, theres no other option to click.

Then I also had an issue with why my server wasnt setting up before I had to pay because thats their entire guarantee.

He immediately sent me some copy and pasted ♥♥♥♥♥♥♥♥ where 99% of it didnt apply to me about their 24 hour policy and told me that the server was secretly created even though I never actually selected to create it anywhere or saw any visual confirmation of it, I just configured it and tried to pay for it, and failed.
But somehow, this created a server. And then I asked him why the website didnt tell me any of this was happening, and he skirted the issue and started talking about how there was some fine print on one of the pages that specifies once you get to the billing page it creates a server or something along those lines. Okay, fine, super strange but fine.
Then I realize after 2 minutes of waiting, he wasnt going to answer my other question, so I had to repeat myself for the 3rd time (essentially Ive had to re-ask 3questions twice by now) and he hasnt answered a single one without me repeating myself.
And I ask him why it wont accept my payment, and he told me I should contact Paypal even though I just got off the phone with Paypal after the payment didnt go through, and they told me everything is setup and it should work and that the issue was on ChicagoServers' side.

But then I got snippy with him and told him his service is lacking, he ignored every single thing I said until I repeated myself, and he focused on being defensive and claiming to have done everything I asked while continuing to not tell me why they wont accept my Paypal when I can use it elsewhere. (I just bought a Rust prefab off of Codefling.com earlier today with it) and have plenty of money on there.

Then I told him to delete my account and cancel the service, and he told me "because of tax reasons, we cant delete our customers records" and I told him not a penny was exchanged, not a penny was taxed, and not a service was had, all you did was accidentally setup a site without me even knowing it, for all of 5 minutes before I got in touch and cancelled it" and he literally just cut the chat off and all my messages after that were "click here to re-send" so basically he ditched after saying some ♥♥♥♥♥♥♥♥ about how he wishes I could have experienced the greatness of chicago server hosting which is just a total joke.

I wouldnt recommend a company that cant answer basic payment questions. Im literally trying to give them money, and they wont even read what im saying enough to learn how to take it. And thats beyond unacceptable.

[Jrock]

Hello Steam Community,

This is quite the reply. I can't say in our company's history we've ever received a complaint about our free trials, but I do suppose there is a first time for everything! Most often, reviews are about the service or the quality of the hosting, but this customer found more interest in flaming our staff member on live chat (which most companies don't even offer as a means of support. This customer received a response 9 seconds after opening the chat.)

Every year, we have two customers (never more, never less it seems) that have difficulties with the trial process and understanding it. Due to that, we implemented a large yellow banner with bold font and emojis that explains the process. It can be viewed here: https://i.imgur.com/uya4Skq.png and on any order page. On rare occasion, one will reach out to our team who promptly explains the process and all is well.

We think it's pretty simple: Select PayPal, the order is immediately setup, and you get 24 hours to pay the invoice if you decide to keep the server. (Most of our customers do because our infrastructure is pretty solid, but I digress.) If someone were to "accidentally pay" even, we do offer a 7 day money back guarantee, which is longer than most hosts.

This particular order was received, processed, and the Rust server was instantly deployed, as per usual. Everything went through fine on our end and at no point did the order hang or otherwise not complete. The invoice did generate for PayPal and the customer had 24 hours to remit payment to keep the server.

Our staff member explained this to the customer after he demanded to know why he was having issues with PayPal, and we also acknowledged that we read his messages in full since he believed we were not answering his concerns. He continued berating our staff member about issues he was having with PayPal. Our staff member explained that the order was processed fine on our end and that he may want to contact PayPal for his payment errors. We cannot control errors that happen under a PayPal browser window, their domain, etc. It's simply not under our control and no other customers, before or after this one, reported any issues. Even during the course of typing this reply, we've had renewals in our system on PayPal and new orders go through just fine. This further leads us to believe it's an issue with his PayPal account/browser/etc. our of our control. You cannot make demands for information about something that we have no control over and get mad when we simply direct you back to PayPal.

Ultimately, to no avail, the customer continued flaming our staff member and didn't even realize he was already emailed the server login credentials and other control panel information. While his new Rust server world was already generated and awaiting his connection, he continued flaming our staff member on live chat.

Upon reviewing the chat transcript, I am proud of the composure that our agent maintained throughout one of the most provoking, bizarre, vulgar, and rude transcripts that I have seen by a customer to date. The customer admittedly got "snippy" with our agent as he stated, but that's quite the understatement for all practical purposes. I will not be pasting the vulgar statements said to our staff member. It's also worth mentioning the customer changed all of his account information to vulgar slurs against the company in "retaliation". For our staff member's efforts, he will receive a bonus for today's work in dealing with you.

This customer clearly had zero interest in actually testing out our service and instead wanted to pick a fight over literally nothing and didn't even realize the order was processed. We're in the business of hosting servers, and we do it well. We're not able to correct issues that relate directly to a PayPal account. Our team is great, but we do have limitations.

There is absolutely no reason to treat any member of any company in such fashion, especially so quickly and senselessly, and Godspeed to whichever company you do end up with.

Jimmy R. / Director of Network Operations