Game Crashes After Clicking Play

[j_tiedeman]

Hi. I’m having a problem that is similar to the problems a couple other users have reported (here and on GitHub).

I just purchased your game and I’m trying to play it for the first time. I get to the first screen, with the Play button, and I click Play. The game works for a while (with the wait icon), like 1-1/2 to 5 minutes, and then crashes, with the error message, “infra.exe has stopped working.” (Then, if I try to start another program, it will start but will hang until I terminate INFRA.) This is a consistent problem. The same thing happens every time (except for the length of time it takes to crash).

I see that you say INFRA needs 4GB of RAM. I have 3GB (I guess because one of my RAM chips is bad). Do you think that would be the cause?

[Oskutin]

Hello,

It is most likely caused by that. The game tends to crash if it rans out of memory.
You could try loading levels directly via console: http://steamcommunity.com/app/251110/discussions/1/412446292769452652/

[j_tiedeman]

Hi. Thanks for helping us with our issues here.

The console output is loaded with error messages. Is that normal? (Then I get the same crash.)

[Oskutin]

Can you paste the error messages here?

[j_tiedeman]

The bottom part of this I copied by hand, from multiple runs of the program.

NET_GetBindAddresses found 192.168.1.2: 'Intel(R) 82566DC Gigabit Network Connection'
Opened Steam Socket NS_SERVER ( socket 1540 )
Opened Steam Socket NS_CLIENT ( socket 1532 )
Network: IP 192.168.1.2, mode MP, dedicated No, ports 27015 SV / 27005 CL
Parent cvar in client.dll not allowed (infra_player_throwforce)
Parent cvar in client.dll not allowed (movement_anim_playback_minrate)
Parent cvar in server.dll not allowed (bot_mimic)
Game supporting (2) split screen players
maxplayers set to 1
Steam config directory: C:\Program Files/Steam/steamapps/common/infra/infra.exe/platform/config
Didn't find particle function 0
Didn't find particle function 0
Didn't find particle function 0
Didn't find particle function 0
Didn't find particle function 0
Didn't find particle function 0
Didn't find particle function 0
Didn't find particle function 0
Didn't find particle function 0
Didn't find particle function 0
--- Missing Vgui material HUD/hud_icon_arrow
Hud element 'CHUDPaintAmmo' doesn't have an entry 'PaintAmmo' in scripts/HudLayout.res
Hud element 'CHudWeaponSelection' doesn't have an entry 'HudWeaponSelection' in scripts/HudLayout.res
Hud element 'CHudSubtitles' doesn't have an entry 'HudSubtitles' in scripts/HudLayout.res
Hud element 'CHudSaveStatus' doesn't have an entry 'HudSaveStatus' in scripts/HudLayout.res
--- Missing Vgui material HUD/hud_icon_arrow
Hud element 'CHUDPaintAmmo' doesn't have an entry 'PaintAmmo' in scripts/HudLayout.res
Hud element 'CHudWeaponSelection' doesn't have an entry 'HudWeaponSelection' in scripts/HudLayout.res
Hud element 'CHudSubtitles' doesn't have an entry 'HudSubtitles' in scripts/HudLayout.res
Hud element 'CHudSaveStatus' doesn't have an entry 'HudSaveStatus' in scripts/HudLayout.res
--- Missing Vgui material vgui/hud/icon_commentary
--- Missing Vgui material vgui/hud/icon_commentary
--- Missing Vgui material vgui/hud/icon_commentary
--- Missing Vgui material vgui/hud/icon_commentary
--- Missing Vgui material vgui/hud/icon_commentary
--- Missing Vgui material vgui/hud/icon_commentary
Unknown command "cl_thirdperson"
joy_configuration.cfg
Using joystick 'Xbox360 controller' configuration
Advanced joystick settings initialized for joystick 1
------------
joy1 x axis: strafe (absolute)
joy1 y axis: forward (absolute)
joy1 z axis: unmapped
joy1 r axis: pitch (absolute)
joy1 u axis: yaw (absolute)
joy1 v axis: unmapped
Advanced joystick settings initialized for joystick 2
------------
joy2 x axis: strafe (absolute)
joy2 y axis: forward (absolute)
joy2 z axis: unmapped
joy2 r axis: pitch (absolute)
joy2 u axis: yaw (absolute)
joy2 v axis: unmapped
Unknown command "cl_thirdperson"
Unable to initialize DirectSoundCapture. You won't be able to speak to other players.basemodpanel received event OnEngineLevelLoadingStarted
maxplayers set to 1
---- Host_NewGame ----
Current Map: (), Next Map: (main_menu), No Flush
Network: IP 192.168.1.2, mode SP, dedicated No, ports 0 SV / 0 CL
Opened Steam Socket NS_SERVER ( socket 1540 )
Opened Steam Socket NS_CLIENT ( socket 1548 )
Network: IP 192.168.1.2, mode MP, dedicated No, ports 27015 SV / 27005 CL
Host_NewGame on map main_menu (background map)
Unable to load sprite material materials/sprites/grav_beam.vmt!
Unable to load sprite material materials/sprites/grav_beam_noz.vmt!
Error reading weapon data file for: weapon_promo_antenna_egg
Error reading weapon data file for: weapon_promo_antenna_ball
Error reading weapon data file for: weapon_promo_helmet_egg
Error reading weapon data file for: weapon_promo_helmet_ball
Unable to load sprite material materials/sprites/blueglow1.vmt!
Unable to load sprite material materials/sprites/purpleglow1.vmt!
Unable to load sprite material materials/sprites/purplelaser1.vmt!
==== calling mapspawn.nut
Unable to load sprite material materials/sprites/gunsmoke.vmt!
Unable to load sprite material materials/sprites/bubble.vmt!
prop_door_rotating has Door model (models/props_door/metal_door_002_mirrored_anim.mdl) with no door_options or m_nPhysicsMaterial specified! Verify that SKIN is valid, and has a corresponding options block in the model QC file
1.000: Sending UDP connect to public IP 127.0.0.1:27015
Unknown command "cl_thirdperson"
Unable to initialize DirectSoundCapture. You won't be able to speak to other players.basemodpanel received event OnProfileDataLoaded
Server using '<none>' lobbies, requiring pw no, lobby id 0
RememberIPAddressForLobby: lobby 0 from address loopback
basemodpanel received event OnEngineListenServerStarted
Attempted to precache unknown particle system "weapon_tracers"!
Attempted to precache unknown particle system "portal_1_projectile_stream"!
Attempted to precache unknown particle system "portal_1_projectile_stream_pedestal"!
Attempted to precache unknown particle system "portal_2_projectile_stream"!
Attempted to precache unknown particle system "portal_2_projectile_stream_pedestal"!
Attempted to precache unknown particle system "portal_projectile_stream"!
Attempted to precache unknown particle system "portal_weapon_cleanser"!
Attempted to precache unknown particle system "burning_character"!
Attempted to precache unknown particle system "weapon_tracers"!
Attempted to precache unknown particle system "weapon_tracers"!
Attempted to precache unknown particle system "blood_impact_red_01"!
Attempted to precache unknown particle system "blood_impact_red_01"!
Attempted to precache unknown particle system "blood_impact_green_01"!
Attempted to precache unknown particle system "blood_impact_green_01"!
Attempted to precache unknown particle system "blood_impact_yellow_01"!
Attempted to precache unknown particle system "blood_impact_yellow_01"!
Can't set cl_mouselook when connected
Can't set cl_mouselook2 when connected
Unable to initialize DirectSoundCapture. You won't be able to speak to other players.basemodpanel received event OnProfileDataLoaded
Connection to Steam servers successful.
VAC secure mode disabled.
--- Missing Vgui material sprites/crosshairs
Attempted to precache unknown particle system "weapon_tracers"!
Attempted to precache unknown particle system "weapon_tracers"!
Error reading weapon data file for: weapon_promo_antenna_egg
Attempted to precache unknown particle system "weapon_tracers"!
Attempted to precache unknown particle system "weapon_tracers"!
Error reading weapon data file for: weapon_promo_antenna_ball
Attempted to precache unknown particle system "weapon_tracers"!
Attempted to precache unknown particle system "weapon_tracers"!
Error reading weapon data file for: weapon_promo_helmet_egg
Attempted to precache unknown particle system "weapon_tracers"!
Attempted to precache unknown particle system "weapon_tracers"!
Error reading weapon data file for: weapon_promo_helmet_ball
Attempted to precache unknown particle system "weapon_tracers"!
Attempted to precache unknown particle system "weapon_tracers"!
Attempted to precache unknown particle system "weapon_tracers"!
Attempted to precache unknown particle system "weapon_tracers"!
Attempted to precache unknown particle system "weapon_tracers"!
Attempted to precache unknown particle system "weapon_tracers"!
Attempted to precache unknown particle system "weapon_tracers"!
Attempted to precache unknown particle system "weapon_tracers"!
==== calling mapspawn.nut
basemodpanel received event OnEngineLevelLoadingFinished
***********************************
* NO GAME SESSION *
* some features might be disabled *
* (achievements, stats, UI, etc.) *
***********************************
Redownloading all lightmaps

%%%% By hand: %%%%

map infra_c1_m1_office

%%%% On some runs: %%%%

Attempting to pack entities on server with invalid local client state. Probably a result of VXConsole or con commands. Aborting SV_ComputeClientPacks.

%%%% %%%%

basemod panel received event OnEnglineLevelLoadingStarted
Dropped j_tiedeman from server
(server shutting down)
maxplayers set to 1
---- Host_NewGame ----
CAsyncWavDataCache: 2 .wavs total 0
bytes 0.00 % of capacity
Current Map: (main menu), Next Map (infra_c1_m1_office), Partial Flush
Network: IP 192.168.1.1, mode SP, dedicated No, ports 0 SV / 0 CL
Opened Steam Socket NS_SERVER ( socket 1504 )
Opened Steam Socket NS_CLIENT ( socket 1496 )
Network: IP 192.168.1.2 mode MP, dedicated No, ports 27015 SV / 27005 CL
This map is not final!! Needs to be rebuilt without –keepstalezip and without -onlyents

[flárátt ljós]

As Oskutin said, this is most likely a memory issue. 3 GB isn't enough, at least for the highest graphics settings. Depending on your graphics card and operating system, you might need even more than 4 GB of available memory.

What you could try is setting all graphics to low in the options menu of the game. This should make it use less memory. You should also make sure that you don't have any programs open (web browsers, etc.) while the game is running.

It might also be worth a shot to try and use one of those programs like Razer Game Booster to free up memory.

[j_tiedeman]

I tried running the game alone, with low-quality graphics settings and it started. (Haven't actually started playing the game yet.)

Thanks, very much, to both of you.

[Orge Lambart]

hey I had the same issue on my newer windows 10 computer, it just flat out kept crashing no matter what I did. I had an older PC, which was just an older version of my newer PC, with nothing but upgraded hardware, more ram, faster processor and a newer model video card.

The game worked flawlessely on my older PC, yet nothing I can do on the newer one wil have the game work.. even tried to run it in compat mode..

Just thought I'd toss out there it may be an issue with the game running on windows 10..

[j_tiedeman]

Well, it can’t be Windows 10 itself, right? Everyone would be having the problem. (Also, I got it to work and I’m on Windows 10.)

Maybe the developers here that helped me could help you figure out what your problem is.

[flárátt ljós]

It shouldn't be an issue with Windows 10. I'm running on 64-bit Windows 10 Pro and it works for me.

What version of Windows 10 are you guys running? Home or Pro? 64-bit or 32-bit? You can check by going into the start menu and typing in "about your PC".