Crashes in Chapter 8 Section 2

[Ganymede]

The rest of the game has been smooth sailing, but once I got across the water and into the housing area (with the old castle) the game started crashing every 5 minutes or so. Hopefully it's limited to this one area.

[Ganymede]

I got to Chapter 8 Section 3 and haven't experienced a single crash since.

I think it was limited to that one area. I experienced ~6 crashes in a 15 minute time period starting the moment I entered that area, including when I tried to save.

[Iido]

I never experienced that problem either. Try verifying your game files to be safe, anyway.

[Ganymede]

It's weird because I don't remember having this issue in the past. Maybe there was an update? I had the game uninstalled for a long time and only recently redownloaded it.

Anyway, I'm much further in the game now and haven't experienced a single crash since I left that one section. I'll play out the rest of the game to see if any other maps cause issues and then run the problem maps through the wringer (whatever that may entail).

[Pesky]

There was an update which was primarily to add a new language but also made a minor change in one level. It wasn't anywhere near there, though.

Thanks for the report. If we get more we'll try and figure out what's going on. I suspect a bug in your video driver which is triggered by one particular particle effect which is used in that area.

[Ganymede]

Just had another one in Turnip Hill, in the Passport apartment (the one with the keypad). The Turnip Hill section was fine until I walked into the room with the blue mushrooms, maybe 30+ minutes in.

[TimeLoss]

Yea, I was playing fine until I hit the outside area with the old castle. The game started to randomly crash in that area. Sometimes I would go to save and it would crash at saving. I would go to load and it would sometimes crash at loading. I would interact with a physics object and it would sometimes crash.

Now I am in Turnip Hill and it is starting to crash again. It literally crashed loading Turnip Hill after solving the six pack / passport puzzle. I load the game and it loads right where it crashed into the new level. Then I save, accidentally break one of those precious recyclable bottles, go to load and it crashes again.

Could be my hardware or settings or windows 10. Might try changing some settings to see if it makes any difference. If I do something and the crashing seem to go away I'll post here.

Regardless, one of the best source engine games I have ever played.

[Pesky]

Just wanted to check that you have used the Steam facility to check your game files are intact.

[TimeLoss]

I verified the games integrity and Steam did not need to redownload any files. More than likely it is something weirdly specific to my computer. If I figure out the cause ill post it here.

[TimeLoss]

I suspect it has something to do with loading and saving. The game sometimes crashes when I manually save or load, and sometimes crashes when I am at an autosave spot. But so far only in two areas: the place with the old castle and Open Sewer/Turnip Hill.

For instance, the game autosaves approaching the elevator at Turnip Hill - I enter the elevator and it just crashed.

[TimeLoss]

I set the game to borderless windowed and off of exclusive fullscreen and it seems to have stopped crashing in Turnip Hill.

Windows 10 likes to mess with exclusive fullscreen in certain games now, so that is probably the cause. Cannot adjust gamma in borderless, but that is fine if it stops the crashing.

[Twisted Gamer]

Having the same issue in the same area.

Running a Dell G7 with
RTX 2060
i7-9750H (12 Core)
16GB Ram

Every 5 mins or so it crashes to desktop.
No previous issues I can remember running the game till this level.

Event Viewer Log
Faulting application name: infra.exe, version: 0.0.0.0, time stamp: 0x59d24c82
Faulting module name: tier0.dll, version: 0.0.0.0, time stamp: 0x5a37ea94
Exception code: 0x40000015
Fault offset: 0x0001c6e2
Faulting process id: 0x2bd0
Faulting application start time: 0x01d77c57ce297c93
Faulting application path: H:\SteamLibrary\steamapps\common\infra\infra.exe
Faulting module path: H:\SteamLibrary\steamapps\common\infra\bin\tier0.dll
Report Id: 86965649-1c3c-4f93-b6bb-5470cd8bbd6f
Faulting package full name:
Faulting package-relative application ID:

[Yawnsalot]

I had the same problem and found a solution on some old thread here: lower your memory usage in settings from high to low or at least medium.
My theory is that it has something to do with too many reflective surfaces and this overfills memory.
Changing it in settings puts a hard cap on memory usage and prevents crashing at least in my case.
Only 2 levels crash like this, Castle Rock and Turnip Hill, so on every other level you can set memory back to high for better experience.

[Markonick]

I got the same thing, i guess source engine just dying on that big map

[Dr. RPgK]

Yes, I also encountered this problem, and also one of the problems, except for the crash in the game, it occurred when trying to save. I solved the problem by unscrewing the settings to a minimum, and playing in the window (I don't know for sure what helped). But I noticed one thing - trying to save myself by performing various actions, the crash occurred when the reflection was immersed in one of the fuel filters (in my cases, that near the car). This was observed when you raise the filter, a second passes, reflections are loaded, and now the game closes when you try to save

[creativforce]

this is STILL happening by the way, happens often when saving in this area