ACE_BASE.sys BSOD

[CatButt]

The Anti-Cheat is causing my system to BSOD, the BSOD error message is Ace Base.sys. Minidump shows that the Tencent Anti-Cheat is causing the crash. It will happen midway through a round on any map on warfare. I did reach out to tech support and they sent a fairly generic reply and then immediately closed the ticket, despite asking for more info. Looking for anything to fix this, have tried reinstalling, including on different drives, deleting the Anti-Cheat Experts folder and then making it reload but I still get the same results. Any help would be nice. I would submit another ticket but their ticketing system appears to be having issues.

Specs:
i7-13700KF
MSI RTX4070ti
64GB DDR5 @ 4800MHz
Game is installed on a Samsung 980 Pro NVMe SSD

Update: Issue was identified with the latest windows 11 24H2, KB5051987 started it and KB5052093 didn't fix it but almost made it worse. Something system wise was conflicting with it. I know, not very descriptive but I just used a simple solution - reloaded windows 11. I needed to anyway, I was still running on an in-place upgrade from windows 10 to 11. Did a fresh install and have played dozens of rounds without issue.

[CaesarNero™]

I am getting the same BSOD ACE.BASE.SYS. Your specs have nothing to do with ACE.BASE.SYS which is part of Windows32. I checked all the windows and every file that has to affiliate with ACE.BASE.SYS, and Its a bug that the devs have not fixed. You can change the name to ACE.BASE.SYS.old, but nothing works.

[Calliebuni]

I just BSOD'd for the second time on this game.... I haven't had a BSOD in a long time but I know any general error can cause it so the first time I wasn't too concerned (except my PC had been running for 2 days straight so I wanted to make sure my graphics card didn't overheat or something but it was fine) then it just gave me a BSOD a minute ago only shortly after I started my computer up so it's clearly a problem with the game.... which is weird because I've completed around 20 warfare matches without it crashing my PC so it must be something kind of random.

[Wandr3r]

Same issue since last update. BSOD for Ace.base.sys. I know this is the anti-cheat software.

[심장을 파고들어 넌]

The mouse/keyboard software and MSI Afterburner/HWInfo/Aida64 causing that.
Any on monitoring tools are also.

[Roche]

Its probably the mouse and keyboard thats causing the problem (irony), before the last patch it wasn't like this, and i used to play the game for 7-8 hours a day... the problem is the buggy ACE anti cheat.

[darknessxk]

Any driver that is old and used to exploit the windows kernel can be the cause of that.

intel old network drivers
a few Asus drivers for AURA too
and there is some more like the old Capcom driver people used for manipulating kernel memory and inject unsigned drivers,

Try to figure out what you got that is messing your ACE

[marshmallow justice]

called driver is irrelevant, bsod code is what's important

[Roche]

I tried everything, today i decided to give up and deleted the game, its not overheating, its not a driver error, its not a monitoring software or other software like mouse or keyboard error, its not the game or unreal engine error, or pc error but ACE anti cheat is causing the computer to freeze and the black and blue screen errors.

There is a little help how to remove this fckin sh1t ACE anticheat:

https://steamcommunity.com/app/760160/discussions/0/2949284554624387754/


ATTENTION! If you delete the game, ACE anti cheat will remain hidden on your PC. The only way to completely get rid of this application is to follow these steps!

https://steamcommunity.com/discussions/forum/0/591756872987444997/